Customer Reviews

The Gas 2007 XG-499 (Includes 2007 EPA Certified Gas Engine)

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(6)

 

 

This product is manufactured by "x-treme scooters." We ordered one and it arrived with numerous problems (poor packaging causing container damage during delivery, poorly worded and pictured assembly manual, loose parts in the bottom of the box, etc.). But the biggest problem was that it had at least two major manufacturing defects that rendered the scooter unusable and ultimately unsafe if operated. We immediately packaged it up and attempted to return it. The seller (Scooter Jones)disclaimed ANY responsibility. He referred us to the manufacturer. After repeated attempts to contact the manufacturer, they finally responded with their "warranty." They "warrant" parts for 30 days after delivery. They do not warrant the engine at all (not our problem - we never got to the point to start it). The parts they do warrant will be sent to the purchaser at the cost to the manufacturer ONCE during the warranty period. If they don't work or if you have further problems, the consumer has to pay for shipping. So far, we have waited 3 weeks and they have not even attempted to send us parts. It doesn't matter anyway, the parts that we need to make the scooter work require technical ability beyond my capability to remove and replace. Thus, the warranty is totally useless. Don't buy this scooter!!!

Every on this unit is poorly made. Some of the allen screws are not capable of fitting with any allen screwdriver due to faulty screw sizes. The entire unit has to be completely re tightened. EVERYTHING IS LOOSE. After assembling the unit, the motor started very easily. When riding, you'll notice that the front wheel is not aligned and not that sturdy.

After riding for 10 minutes, the chain fell off. The next week I realigned the chain, yet took quite a few pulls on the starter rope. Well you guessed it, the Starter rope broke off and coiled into the unit. Now I have to open up the starter.. sigh.


Don't buy this thing. It doesn't work.

When the scooter arrived, it came loosely packed and with a jumble of stuff. The directions were for a similar model, and didn't mention anything about installation of the gas tank, and other important things. After figuring out on my own how to mount the tank and fuel lines, 2, I couldn't get the engine to start. After much trial and error, I realized the carburetor casing had been labeled wrong, with the choke "on" and "off" labels reversed. After many pulls, I got it started and running ok. When riding I realized the handlebars would slip when turning the front wheel, a serious problem. To fix this I put a hose clamp over the connection between the handlebar pipe and the top of the wheel fork. After this the slippage was minimal. Braking wasn't tight but decent. After the adjustments everything ran smoothly and the scooter performed excellently. *Unfortunately one day when I was riding one of the fork pieces holding the rear wheel on cracked and caused the wheel to come clean off the scooter.* I lost control and skidded down the road to a complete stop. I was not going fast at the time and was not injured. After that the scooter was in non working condition, due to the cracked wheel fork. Please know that this scooter can be very hazardous, and if you do buy one check for any signs of stress or damage to prevent an accident.

While my son (age 12) does very much enjoy this scooter, the low build quality means that every hour he spends on the street is offset by an hour that I spend working on it in the garage.

PROS

Our scooter has run for about twenty hours now (over the course of a month and a half), and the 50cc engine has not given us any problems, short of minor oil seepage at several gasket seals. The vendor we purchased our scooter from has been reasonably helpful with our two (so far) warranty issues, but we'll see how long that will last.

CONS

Out of the box, the spark plug wire wasn't put together correctly, and wouldn't attach to the spark plug. When I tried to adjust it, the end cap fell off. After a few minutes of fiddling with it, I was able to put it together, but it has fallen off a couple of times.

You'll notice lots and lots of chrome on this scooter. I suspect the gratuitous use of chrome is not just for looks, but is also a great way to cover some very poor welds and metal quality.

As another poster mentioned, you should go over the entire scooter to verify the tightness of each bolt, as many were loose. In general, the bolts are of very low quality metal (soft aluminum, I think), so they're either easy to strip or to cross-thread. I've replaced several key bolts when it makes sense.

The handlebar assembly leaves the front wheel several degrees off center, with no way to correct. Worse, the handlebars do not solidly join the head bearings, and are left with a bit of wobble. I've slightly improved this with a washer that I shaped to fit the clamp, but it's not a perfect fix.

The rear tire lasted about 10 miles before wearing down to the threads. The front tire went flat due to a manufacturing defect in the front inner tube (the valve skirt separated from the tube). We were sent warranty replacements for both. For what it's worth, the replacement rear tire seems to be wearing much better now.

The front and rear brakes are both disc, but the rotors are constructed of cheap metal that bends & warps easily. This is further aggravated by very poor quality calipers, which don't float very freely, and often hang up on the rotor, causing both loss of power due to brake drag, and rotor overheating and warpage. The calipers have an adjustment knob, but this frequently (very frequently) needs to be adjusted again so the wheels can rotate freely. In general, you have a choice between brakes that drag considerably, or brakes that are unable to lock either wheel. PLEASE don't tell your kids they can go 30-40mph on this thing. I feel like I can trust my son to keep the speeds down, but frankly I am not happy with the overall safety of this scooter.

There are several wires and hoses that can either drag on the road or get pinched between other parts. I think they could have designed this a bit better, but it's probably a good idea with any scooter to scrutinize these and zip-tie lines where possible. I don't consider this a defect, but it's one more thing to be aware of.

Others have complained about chains slipping off. I found out that our scooter was missing one of four motor-mount bolts. Since the motor is mounted to a formed piece of thick but soft sheet metal, it was easy to move the motor around a good centimeter or two. That was easily enough to move the front sprocket enough to cause the three or four different cases of throwing the chain we had. Before I found the motor mount problem, I naturally tried to adjust the chain tension. Of course, the eye bolts and associated hardware were made out of very cheap, very soft metal. I ended up constructing two folded washers to replace the useless ones that came with the scooter, but kept the existing eye bolts. I also had to add several washers since the bolt was already out of thread with the existing chain tension. The bolts are currently bent at about ten degrees trying to keep everything tensioned correctly (about 1cm of chain play).

The scooter is currently sitting in the garage, waiting for a warranty replacement of the muffler. The stock muffler broke at the weld joining the mounting flange to the main pipe. The service rep told me that they would send out a redesigned muffler for this scooter, as failure of this type were common, given the large/heavy nature of the stock muffler. I also just went and looked and discovered that there WAS a supporting piece of flat metal stock (about 1/16" thick, 1/2" wide), but that was broken in half at the bend (cheap metal again).

At this point, we've had the scooter for about two months. I started out giving it two stars because it's fun while it's running. On reflection, though, I'm nervous about the next failure, particularly if it happens while in motion, and can't really recommend this scooter to anyone.

Do not buy this gas scooter! it may look cool but it is not. It took weeks of suffering just to get the XG499 gas scooter to my house and after I opened it I saw that it was loosely packaged, missing parts and had many problems. The scooter did not even run after I assembled it and the seat would not even bolt on. I fought with the company about the warranty and all they sent me was a pull starter which was very helpful...not. This comes with a 30 day warranty that is completely worthless. I had to purchase many parts for this scooter and every day it would need new parts such as: carburetor, pull cords, muffler, tires, tire tubes, chains, rims, and many more. The muffler on this scooter looks cool but it is poorly made. It broke off right where it was welded. I had the muffler professionally welded several times and it still broke. Extreme scooters also sent me a new designed muffler but that one broke as well. I also had the chain snap and the rear rim bolts fell out and all motor mounts broke. The frame also started to crack and this is not chrome, it is painted and started to peel as soon as it came out of the box. This is a classic example of made in china and very low quality. This scooter is a horror show, so do yourself a favor and stay away from it. Trust me, I have been through enough with this piece of crap!

I purchased an x-treme product, it failed to deliver anything close to the advertised specifications and the company has refused to deal with the problems. I would never deal with them again.

I love this scooter, it gets me around the city that i even didn't know it would get me. I got my scooter on time with no problems when I opened and put it together. It fast and easy to carrie around. I had to is put the seat, handle bars and gas tank together and i was ready to ride!!!

The x-treme motor scooter is perfect for my son! He loves going fast and with his weight he can reach speeds from 30-40 mph!!! I think this is a great scooter!!! all you have to assemble are the handle bars which was easy! it started right up when we cranked it!!! It can even hold me!!! I fully recommend this scooter!!! It is the best product i have ever had!!! ALL IN ALL the scooter is GREAT!!!!!!