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23 of 27 people found the following review helpful
on April 18, 2013
Hard drive on this laptop crashed within a few months of very light use. Recovery disks would not work so sent it to Gateway for warranty service. I had to pay shipping $25.85 without insurance (big mistake). They claimed I sent it in with the case broken and since I would not pay $210.94 to fix the broken corner they would not repair the hard drive. They sent a picture of the box and there is no visible damage on the box. It was packaged very well with the PC in the middle surrounded by tons of bubble wrap and air bags. I thought they were mixing up customer orders. They made it clear it was my laptop and they would not cover anything unless I paid the $210.94. They also told me they receive 1000, yes one thousand, computers back for service every day. At this point I was raging and told them to send it back to me. THEN I'm told if they send it back I cannot claim the $100 UPS allows for damaged merchandise that was not insured. I thought I was in the Twilight Zone - these people are out and out liars and thieves!!!

I did some research for complaints against Gateway and this same scenario has played out many times over. Acer seems to be the owners of Gateway for whatever that's worth. I tried going to WalMart where the purchase was made but they refused to accept any responsibility for the merchandise they carry. So the end user....me, is out $400 and left without a computer. It's a sad day when large corporations get away with tactics like what I experienced. Suffice that I WILL NEVER own another Gateway and WILL NEVER purchase another PC from WalMart. Shame on both of them.

BUYER BEWARE - when a company has no skin in the game it's easy to avoid responsibility.

Here's someone else's story: [...]
He even paid Gateway $21.25 for their recovery disks which didn't work - OF COURSE THEY DIDN'T

UPDATE 7/2/13
We tried returning the laptop to our local WalMart. They said they could not take it back that we should return it to the store where it was purchased. We made the 600 mile trip (as part of a vacation) and I'm happy to report that this WalMart did take the computer back and gave us a full refund. Goes to show who believes in their customer base and that GateWay could NOT care less. THANK YOU WALMART.
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7 of 7 people found the following review helpful
on September 19, 2013
After several months Notebook began blue screening. Called Gateway/Acer for support and they were very reluctant to help. They told us to reboot it to inital config (default). This did not fix issue. Sent the unit back for repair - not sure what they did - still blue screens. After going through this the warranty has passed - tech support said we had insufficient Anti-virus which is BS. They want my company to buy extended warranty to fix. I'm in IT and thier tech support is horrible, not to mention having to but coverage after the fact. I swill never purchase Gateway products for my company again.
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13 of 15 people found the following review helpful
on September 13, 2012
This is a great laptop for the money. Does all that I need it to. Great battery life as well.
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4 of 4 people found the following review helpful
on December 14, 2013
This laptop could have been a great purchase... if it had been packaged properly. I bought it from a 3rd party seller here on Amazon (Secondipity) and it has been, by far, my worst Amazon purchase. I was so excited to get this computer, as my old one crashed a few weeks ago and I really need a laptop for school. So imagine my surprise and confusion when it arrives in an original Gateway box (instead of down inside a shipping box) without any bubblewrap or packing peanuts around it. At that point, I didn't really think anything of it because the laptop itself looked unscathed (wait for it). After I charged it for the required amount of time, I turned it on and the screen was completely white with a few colorful liness on the right side of the screen. It looked as if the hard drive was somehow damaged during shipping (surprise, surprise!) I immediately called Secondipity and their customer service line was down. Soo after a series of events too exhausting to list here, I was finally able to get the laptop sent back and I'm just waiting to get the money put back on my card. NEVER dealing with Secondipity again...
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6 of 7 people found the following review helpful
on February 25, 2013
got this refurbished gateway laptop and have so far been very impressed with the product! looks new and runs great
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3 of 3 people found the following review helpful
on September 6, 2013
Great experience, I crashed my old laptop and desperately needed a replacement. After ordering, I received my new laptop in 2-3 days! On top of that it worked better than the one that crashed! Excellent buy! I would purchase from here again if needed....
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2 of 2 people found the following review helpful
on September 6, 2013
pleasantly surprised. Advertised as a used item but .the one I received was essentially new. No problem with instructions/set-up, and no mechanical glitches. This supplier looks like a class act' My evaluation may change as I use this machine in event I have problems later on, but for now it looks like a smart buy.
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2 of 2 people found the following review helpful
on August 23, 2013
I've had this computer about two months and has been a decent computer for the price. I have to say that my previous laptop computer was free to me and served me well for many years until my dog broke a bunch of keys off of the keyboard. The display on the current computer is nice, but not as high of quality as my old Micron. Beware the hot keys that double as function keys. I'd rather they default as function keys (maybe there's a way to change that?) because they've gotten me into trouble a few times.
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2 of 2 people found the following review helpful
on June 1, 2013
It was exactly what my wife wanted and replaced the same one that was broken She uses it for hours on end and enjoys it being mobile soe she can take it anywhere.
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2 of 2 people found the following review helpful
This thing has performed beautifully since I got it (as a gift to my mother-in-law). If you read my seller feedback you'll see that I was skeptical of their claim that this item was being sold as "used" but was "new, in an opened box" (described as a case of buyer's remorse). Turns out that was, as far as I can tell, exactly the condition that this computer was in. And, by the way, based on this one laptop I am raising my opinion of the Acer brand. This was well worth the very reasonable price.
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