Amazon.com Return Policy: You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable… Read more condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here
I've owned Gateway computers since 2002. I replaced the first one because it was fried in a power surge. Lesson learned. The second was purchased in 2005; it is a real work horse. Now needs a video card replacement; that's understandable after the hard and steady use I have given it teaching Graphic Design online for 7 years. I retired from teaching, recently and decided to downsize since my needs had changed somewhat. I still design web sites, create graphics and edit photos but not, thankfully at then same rate and duration. I received this computer 7 days ago. Since receiving the computer I have had to reinstall the System Software (Windows 7 - used it for four years already) three times. Then computer usb ports did not function dependably, especially during data back-up. After the second reinstall of the system software the DVD drive would not recognize disks. I wiped my software and files from the computer twice, reinstalled the system software three times and still get error messages. Gateway technical support's only response "without charge"; while the system is still under warranty, is to wipe the hard drive and reinstall the system software. I paid for technical assistance to trouble shoot my problems to no avail. I made a request to return the computer to "vernal.tech"; yesterday, explaining what I had already been through. Their response was to again reinstall the system software. I have made a second request to "vernal.tech"; for a return authorization and refund. So far, without response. While waiting for a response, I chatted online with Gateway about their warranty which does not cover me since I did not buy the computer from them. It seems that it is no ones responsibility, to provide a working product and/or technical support.Read more ›
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