Customer Reviews

Gateway M350 Laptop (2.80 GHz Pentium 4 (Hyper-Threading), 512 MB RAM, 40 GB Hard Drive, 802.11g, DVD/CD-RW)

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(1)

 

 

I am very happy and want to get my mom a laptop for christmas. I am going to get her this one, just like mine. It is sturdy, great features, and good price. I also think it is a very nice looking laptop that offers the speed and features that I need.

I got an M350 about 6 months ago and I haven't had any problems at all. It has great speed, memory, and all around performance. I would recommend this laptop to anyone.

There are many features of this laptop that I like. However, it appears to have some serious reliability problems. In the four months that I've owned it, it has already had to be sent in for repairs twice, once for problems with the wireless card and once for a dead LCD monitor. Although it is covered under warranty, this still means being without it for over a week each time and paying almost $50 each time for the special shipping to send it to Dallas.

I would not buy this laptop again.

...is how a company DEALS with a problem when it arises. Anything made by the hands of man can break. The mark of a truly great company is how id handles a sticky situation.
Within the first 15 days (which is explained to EVERY CUSTOMER when they purchase)if anything is wrong, they will give you a new system on the spot if possible. Since the above reviewer's computer broke after that time, her only option was the local service center who OF COURSE does not have laptop parts in stock. No service center does. The important thing is that Gateway has always handled my service with a smile and quoted me less than a week for turn around time. Gateway also has priority warranties that provide loaner systems to clients who cannot be without a computer. As a long time Gateway customer, I am sorry that this person had such a poor experience, but I would ask others to look at the things Gateway DOES offer... Extended and personalized warranty options, LOCAL service centers (neither Dell or Sony has that...) and training for those people that aren't as computer savvy as they would like to be. The 350 series is awesome. Dell can't beat it for quality and speed of components at this price point. GO GATEWAY!

For the price, this is a well loaded machine and an excellent desktop replacement.