Gateway M675 Notebook Laptop Computer

by Gateway

Product Details

• Product Dimensions: 15.7 x 10.6 x 1.5 inches ; 8.8 pounds
• Shipping Weight: 8.8 pounds
• ASIN: B00099R22G
• Average Customer Review: 3.4 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #8,797 in Computers & Accessories (See Top 100 in Computers & Accessories)
• Date first available at Amazon.com: April 8, 2005

Product Description

Brand New Gateway Laptop System

Customer Reviews

Most Helpful Customer Reviews

10 of 13 people found the following review helpful:

1.0 out of 5 stars Bad Product - No Service, April 24, 2006

By 

Big Tiger (Chicago) - See all my reviews

This review is from: Gateway M675 Notebook Laptop Computer (Personal Computers)

My experience with Gateway has been terrible. Here is my story. I decided to purchase a new laptop computer last month and with Lenovo buying IBM Thinkpads, I decided to try a new brand (I have owned IBM Thinkpads in the past). I ordered the $3,000 Gateway NX 860 XL before leaving for vacation in March and received it while on vacation. Upon returning home, I had a business trip scheduled and decided to open and use my new computer. Within 3 days of using the computer, my power supply failed and I was without my laptop the last 2 days out-of-town. At the same time, Gateway was proactively trying to schedule a technician visit to fix a faulty video card within this computer. At this time, I decided to return the machine because of its lack of dependability. Now it came time to deal with the customer service department. When buying the machine I was assigned a sales rep who promised to be available with any questions I might have in the future. Therefore, this was the first person I tried to contact with the problems on my new machine. Needless to say, I NEVER received an answer from him after numerous voice/emails. Next, I wrote a letter to the CEO and finally received a call back from Gateway executive offices. A gentleman in that department informed me that I was outside the 15 days return policy (by 2 days) and that instead of getting a refund, I would have to return the machine for service. The next day my machine incurred another defect - the screen failed. I can hear the machine start but I get no response from the screen (I even attempted to externally connect the laptop to another video screen with no luck). This was the final straw. I called both my sales representative (no response) and my new contact (from Gateway executive offices) leaving 4 messages in 2 days with no return call. It was not until I searched through the Gateway voicemail system that I got a real person who physically delivered the message to my contact for me.

After speaking again with Gateway executive offices, I received the same conclusion - no return and I would need to send it back to the company. He informed me that it would take 1-5 days to receive a box from Gateway to pack up and ship out my product. Then, it would take 2 weeks to service and if I'm lucky to have my machine back in a month. Are you kidding? I have already ordered a new machine (Lenovo). Right now, it is as good as a $3000 doorstop.

All I wanted to do was return a product that did not work. In my business, reliability is extremely important and this machine is not reliable. Also, Gateway does not show respect for their customer. They hide behind policies instead of standing behind their product and realizing a product defect on their side.

Don't buy Gateway. The computer is lousy and the customer service stinks.

5.0 out of 5 stars M675 Gateway ... Old and Solid., November 25, 2011

By 

Jay Clark "The Database Guy" (St Louis MO) - See all my reviews
(REAL NAME)   

This review is from: Gateway M675 Notebook Laptop Computer (Personal Computers)

I am an IT Professional with 7 Degrees and Certifications. In fact I am working on 3 more now. I have had the M675 since 2004. It is still going strong. I also have a Gateway M685 (2007) that has bit the dust hard. It needs a new laptop screen. And I have a Gateway NW78 (2010). Obviously I like Gateway and their full size keyboards. The M675 is as solid as can be. It has had some work done on it but it still works. I am going to upgrade it to Windows 7 in the next two weeks. It does get hot but I am sure it will be around for years. It just works. It has 4 TB of external drives attached and just has no issues at all. Wireless works great.

5.0 out of 5 stars Long time owner!!, April 26, 2011

By 

Hummdis - See all my reviews

This review is from: Gateway M675 Notebook Laptop Computer (Personal Computers)

I've owned the Gateway M675 notebook since February of 2003. The only problem that I've had with the system was a motherboard problem, which Gateway fixed without issue. Aside from that, I've used this computer for all of eight years and while heavy, it's extremely reliable.

The wireless, Gigabit Ethernet, CD-RW/DVD-RW drive works great, keyboard, LCD panel, front audio controls and everything else.

The only thing that I've had to buy for the system for replacement was a new battery (about $35) and a new power supply (about $45) a couple years ago. I also upgraded the RAM to the max capacity of 2GB and the hard drive to a 160GB drive.

Overall, I'd place the downfalls on this unit with the fact that it doesn't boot from USB devices, but then again, this laptop was made in 2003 and was no longer manufactured after 2005. The boot from USB requirement in the hardware simply did not exist in 2003. Why they haven't since added it, I don't know (the existing hardware technology would certainly support it).

Also, other downfalls are weight and heat. It's 8.7 lbs on my bathroom scale and the heat it generates is quite a bit...don't actually use this system on your lap, your thighs will be burning in no time. My boss felt the heat coming from the system while sitting on my desk and he actually said "Man...you can pop popcorn with that kind of heat!"

Other than those, I would place this system as a very, rock solid system. I've had more parts fail in my desktop computers than I have with this laptop (which is actually a desktop replacement system given it's got a 2.4Ghz Pentium 4 processor, 2GB of RAM, 160GB HDD, 802.11g/b wireless, CD/DVD burner, four USB 2.0 ports and a FireWire (1394) micro port, and an ATI Raideon Mobility 9600 with 64MB Video RAM). Oh...it's got a floppy drive as well, but you can obtain accessories to go into the left bay (where the floppy drive is) that will enable other functions and features.