14 of 15 people found the following review helpful:
3.0 out of 5 stars
Great computer with some customer service problems, December 1, 2003
This review is from: Gateway 200Ea Notebook (1.6-GHz Pentium M (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Combo) (Personal Computers)
I bought this model in September and have been extremely pleased with it except for one thing: the USB ports do not work. While my experience was (I'm assuming) an isolated case, the customer service reps were not helpful at all, each telling me something different. I waited 3 months for a replacement part, but never received it and therefore returned my computer. I have not heard of any other cases of USB malfunctions like this from Gateway and have never had any problems with my other Gateway computers. Under normal circumstanes, I highly recommend the 200x, but if you have any problems with it when you receive it RETURN IT ASAP.
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8 of 8 people found the following review helpful:
5.0 out of 5 stars
Support makes the difference, January 27, 2004
This review is from: Gateway 200Ea Notebook (1.6-GHz Pentium M (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Combo) (Personal Computers)
I've owned mine for a month and have had no technical issues with the computer. Getting my wireless network installed at home was another matter.
One of the big selling points for me was the unlimited toll-free support from Gateway technicians as long as the product is under warranty (the first year). They've been outstanding, even when the problem with my network was coming from the router, not their computer.
My last system was from a competitor and you had to provide a credit card number just to ask them a question, and then you were connected to someone overseas who barely spoke English.
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7 of 7 people found the following review helpful:
1.0 out of 5 stars
Crashes if volume control used after waking up from standby, May 16, 2004
This review is from: Gateway 200Ea Notebook (1.6-GHz Pentium M (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Combo) (Personal Computers)
I bought a Gateway 200E (200 ARC series) 2 days ago from another online store (I'm still posting it here, so that other potential buyers may find out about this before making a buying decision). The quality, features and speed are good. The reason I'm giving 1 star is because Gateway doesnt accept responsibility for their bugs, and doesn't want to fix them.
If I put the computer into standby and then wake it up, and use the volume control by pressing Fn + left or right arrow keys, the system crashes. It freezes completely. Even ctrl + alt + del doesn't work.
I called Gateway, and this is what they said:
"It's an already documented problem with this model.
Gateway doesn't have a solution for this problem, they only have two workarounds:
1. Don't use the Fn + key combo for volume control, use the volume control icon on the system tray with your mouse.
2. Don't use the Fn + key combo for a while after waking up from
stand by"
My reply to #1, I dont want to look for the icon and click it, I want a shortcut whenever I want to control the volume. That's what it is there for. Besides, I press ctrl + arrow to tab through my text documents. It's very easy to press Fn instead of ctrl, and this is more possible in this model especially since Fn is the outermost key on the left side, and ctrl is to the right side of it, unlike most other laptop keyboards where ctrl is the outermost key. I dont want my laptop to crash when I'm browsing through my text documents or writing code.
#2. I even tried doing this after an hour, and it still crashes.
I have the latest BIOS (v 42.01.02), and Gateway doesnt have a newer BIOS update of fix for this. I use Win XP Pro, by the way. This crash is reproducible every single time I do what I described above (use volume control after waking up from standby).
Gateway said they just wont fix it or replace this laptop. If I send it for service, they won't give me a time estimate of how long it will take to fix it. They are just trying to deter me from sending it for service I guess.
The tech who answered my second call was so rude and yelling on the phone telling me not to use the key combo, rather than focusing on how to fix it. He even said he won't let me talk to Level 2 tech people when I asked. I had to give him a piece of my mind before he would let me talk to Level 2.
The level 2 guy was even more ridiculous. He suggested that I use the screensaver instead of standby. Moron, he doesnt even know the difference between the use of a screensaver and a standby mode.
Perhaps, he thinks people who buy their laptops are starfishes who they can push around and deny service for their defective product.
How many of you have had this problem replicable with the Gateway 200 ARC series? Can you try this on your laptop and see if it happens?
Does anyone know a fix for it? I badly need it. If you have the same problem, or know how to fix it, please email me at sen@stanmed.net
If there are enough number of people with this problem, without
proper service being provided by Gateway, I think a class action
lawsuit would be feasible.
Thanks.
Sen.
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