Top critical review
5 of 6 people found this helpful
Good for the price
on February 25, 2013
This computer performs fast for my applications. Only problem with it is that periodically the BIOS time is reset to 1/1/2011 for which it is necessary to correct the time, otherwise it negatively affects of updates, backups and email timestamps. I communicated with a representative from Gateway and while he acknowledged that I most likely have a hardware problem, his solution was to mail my computer in my own card box bubble rap to Texas for repairs and that I should not use the box it came in. Also he said that most likely they would be reformatting the hard drive as well as replacing a component. I did not take them up on their offer as I am concerned about damage to my PC on transport, I would have to pay for the replaced component (the computer was less than 5 months old) and was concerned about the quality of their repair department.
Subsequently I continue to periodically correct the BIOS date. Lesson is that Gateway no longer meets the high standards as when it was an American made product.