Most helpful critical review
1 of 1 people found the following review helpful
Very happy at first, not so much now
on January 12, 2012
Bought it at Best Buy for just under $490 after taxes. Had everything I wanted, mostly the processor (which is pretty awesome). The very first one I bought had a broken left-mouse button. Managed to return it through Best Buy at another store (was the last one in stock in San Antonio). The second one (that I have now) worked flawlessly for about two months.
Now, the cooling fan barely works. The laptop gets as hot as an oven under load and I either have to send it back to Gateway for "7 to 10 business days" once they receive it from out of state "if the parts are available", or pay a local shop $150 to fix it. That and out of the box, the speakers are laughably quiet. I ended up having to spend an hour on google to finally figure out how to increase the volume output to a level I could actually hear my music above the normal ambient sounds of a house (which isn't much).
As for performance, it's fast. Damn fast. The only gripes I have about performance is for video games, this thing is a pig. And that's 100% because of the GPU. I knew this going into it, buying an Intel over AMD (I wanted the raw power), but I truly did not expect the video performance to be so bad. Playing HD videos and DVDs, it does great. But for lower end games like SWTOR (the new big MMO), this thing can run it find, with EVERYTHING on low settings. Not an issue for that kind of game, but it still sucks. It does handle StarCraft II fairly well, though turned down as well. (Those are the only games I've played on it, so take from that what you will).
That I'm going to end up shelling out $50 for parts to have to repair it myself after only owning it for three months, I am not happy. I'd be less happy paying someone else more to do it, or sending it to Gateway and very likely getting it back in ANOTHER three months.
All in all, I wish I'd have bought the ugly brown HP they had next to it. Same specs exactly, but it was an ugly brown, and it was HP. That Gateway is now an ACER company played heavily in my decision to buy this thing (not crazy about the blue, but at least it wasn't turd brown), as ACER and I go back a decade, and their computers and parts have always been beyond good to me. Until now.