Customer Reviews

Generac Pro Series 3,000 PSI Gas-Powered Pressure Washer 1418

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

My Generac Pressure Washer broke over 4 times in the first 6 months. Every company can have a problem with a product and this is where customer service is tested. The first warranty shop worked on the unit for about three months. The pressure washer had a problem with the unloader. Some times it would have high pressure and some times it wouldn't. The second waranty shop told me that the pressure washer had a design problem with the unloader and the wand and generac had new valve assembly. Why didn't they put the new design valve in months ago.

Well I spent 6 months driving my generac pressure washer to the repair shop for a problem that could have been recalled. I know that the generac people sent out wrong parts and they gave me a hard time about the warranty repairs when the whole time the unit had a design problem.

The unit did start first pull until it had been worked on a couple of times.

I can only judge my generac pressure washer by the performance, quality of repair work, and quality of generac factory customer care service. I was very happy to get out from under this unit.

I can now compare the performance to a new 3500 psi, 4 gpm, 13 horsepower brand x unit. The cleaning performance is better. It always starts. It hasn't broke yet so I can't tell you about customer service. The only negative is my new unit is heavier so it is harder to lift up into a truck.

If the factory customer sevice wasn't so poor I would probally still be nursing the generac pressure washer around. I got tired of wasting my time and purchased a unit that is superior to the generac in all regards except it is heavier. It is amazing how much better it cleans.

I should have scraped the generac the first time it broke.

I just received this last night and did the minor assembly in 15 minutes. What took more time than anything else was adding the oil because I did not have a long narrow funnel. Outside of adding some gas and taking my time to read the directions and safety info., I was cleaning things in less than an hour. It works great! This Generac 1418 compares very favorably to the near new Landa 3.5GPM, 3500PSI pressure washer I rented from Home Depot. Considering that the Landa costs almost double new, this Generac unit is an excellent value!

I purchased this power washer approx. 18 months ago, have used it less than 30 hours total and maintain it perfectly. It is used just for home use. I just noticed a leak between the pump body and the head. Upon inspection I noticed water had even leaked into the pump body contaminating the pump oil!! I drained everything, got to looking at my parts diagram and disassembled the head from the pump body. The diagram lists a simple 3 O-ring and gasket kit that turns out they want $150 for!!!!!! You have got to be kidding me! I submitted a request through the Generac e-support site and was told 'ya that sounds right'.

The Honda engine is tops, but a power washer is kinda useless when the pump is a piece of junk, and you are taken for a ride when you do have problems.

I have owned this Pressure Washer for 3 years. I use it in my business. I have logged over 200 hours on this unit with not one problem. Very easy to start, uses fuel efficently, quite, powerful. I highly recommend this unit. The Honda engine is the best. The Italian pump performs flawlessly.