Customer Reviews

Generac Portable Products 9779 6500 Watt Extended Life Premium Generator

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

I purchased one of these units in December of 1999, yes, I was motivated by the Y2K scare but living in the country I needed one anyway and this justified the purchase. I have experienced other generators in this price class and size in open frames and this is the quiestest and smoothest running. I start it every few months and all it takes is to open the fuel valve, turn on the choke and pull once! It comes to life and purrs...well not that quietly. I have yet to find any generator that is not enclosed in this size/price that is quiet but this is the best. The automate idle works fine but the idle is still a fast one and I would be interested to find out how much fuel is really preserved by auto-idle. But it does idle until you put a load on it...even a light bulb! It comes with a nice cord kit and the wheel set is a plus if you plan to move it without dragging. The fuel gauge rattles and could use some sort of damping. The tank will sweat fuel out the lid if it real full and you move it out into the hot sun. Even after running this machine for over 20 hours over 12 months I find it still looks new...including the muffler! Comes with the battery charger kit.

I suspect the engine is really a private labled Honda.

I looked at everything and this is a high quality product for the price.

I purchased one of these through Amazon just over a year ago. It recently failed, although it has not been worked hard.

I am a professionally qualified electrical engineer and it did not take me long to diagnose that two small units, the regulator and the main control board had failed. I contacted the Generac help line which offers: "Set Up Instructions, Service Call Help, and General Use Information" I asked whether I could obtain the required parts and was told all that I could do would be to return the complete generator to them or an authorised service centre! I live in the Caribbean and explained that shipping this back to the US Mainland would be extremely expensive, especially as the parts I required were very small and not expensive. Nice as the help line people were, I could get no help from them at all, under warranty or not.

I then contacted several service centres in Florida who needed the complete generator returned for any repair work, warranty or not. Finally I found a service centre who were willing to help me by supplying the parts that I needed. I have just received the parts and I now have a fully working generator again, repaired for a modest cost, as oppposed to shipping the entire, very heavy generator to the nearest service centre at some ridiculous cost.

My thanks go to Willy at Tropical Lawnmowers in Miami FL(33155)
They were extremely helpful and ordered and shipped the not particularly costly parts for me. Shipping didn't cost a lot as the package weighed less than a pound! If you need some help I can thoroughly recommend them and they have a website under the name tropicallawnmowers.

I am extremely disappointed with the support from Generac, and total lack of help or ability to supply parts themselves or through some of the agents recommended by them. If you are considering purchasing one of these units, make sure that you find out how to get repairs effected without shipping the very heavy unit around. Although the generator section has a two year warranty, I could not use that as I am not near a recognised service centre, and have had to pay for the entire repair costs. Be warned!