Review
Effective channel delivery is recognised as the key to success in retail financial services: With continuing technological advances, such as digital TV and mobile communications, a forward looking, well formulated and deftly executed delivery strategy is essential if institutions want to gain and secure their share of today's highly competitive market. The Next Generation Delivery Channels report by Reuters Business Insight focuses on the challenges faced by financial institutions in developing and managing an efficient and profitable mix of channels. It assesses current trends and re-examines the various distribution channels available. To survive the shift to banking via the internet and web enabled enterprise retail banks should approach the transition aggressively. This report provides a framework for transformation and defines the customer-centric web enabled business models. -- Review
