Top critical review
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Loved it. Then it died. [Updated]
on November 7, 2012
This replaced an old chain-drive model that clanked away for ten years. Installed the unit myself without much difficulty. It took me a long time but the instructions were well organized. Upon firing the new unit up, two features stood out: (1) it is QUIET; (2) it is slow. From my point of view the unit is (was) so quiet that I didn't mind the slow speed. Incredibly quiet and smooth. I even told my co-workers how great it was. Five stars . . .
Then, after about 14 months, it died. No signs of distress. It. Just. Stopped.
A Genie tech ultimately determines the problem is [probably] the circuit board.
Also, the circuit board is only covered for 12 months so it'll be $100 for a new one. That should fix the problem, unless it doesn't.
[UPDATED FROM ONE STAR TO THREE] After proving to Genie that I had actually purchased the the opener, they sent me a new circuit board for free. I only paid a modest shipping charge. The circuit board didn't fix the problem. Genie Customer Service then sent a completely new unit to me. Sooooo - I can't complain about the customer service. I'm still a little leery of the unit but it's possible I just got one bad apple. So long as it's working I love it. I've upgraded my review to three stars based on their generous customer service but I don't think it'd be fair to give it more given the headaches I endured.
[UPDATED 2016] The replacement unit is still working smoothly a few years down the road.