- Platform: Windows Vista / 2000 / XP
- Media: CD-ROM
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Most Helpful Customer Reviews
13 of 14 people found the following review helpful:
5.0 out of 5 stars
Reliable fast simple Backup & System/Disaster Recovery,
By
This review is from: Genie Backup Manager Professional V8.0 (CD-ROM)
Many programs do backup, others do System Recovery. But the ones that do both with comforting reliability, speed, and simplicity are very few. Out of the 3 I tried; Genie Backup Manager Pro 8 stands out with shiny stars.
Save and Restore made my CD drive disappear. I had to uninstall and use Window Restore to get it back. True Image Home 2009 trial did the job, but it was a bit slower than GBM, and I could not test the system restore functionality in trial. GBM is more user friendly, but I guess this is a personal preference. With GBM Pro trial you can try the whole thing for a month. This gave me assurance and reflects the company's confidence in their product. If you decide to try GBM Pro, make sure to download the right file for your computer; 32-bit or 64-bit. I tested GBM Pro on 2 laptops; XP Pro 32-bit, and Vista Premium 64-bit. I created Disaster Recovery on USB HD in 3:42 hrs (250 GB/90 GB used), including Integrity Test. It did the same job on 6 DVDs in 4:18 hrs. I created initial full backup and scheduled incremental backup. It ran successfully on schedule even with Sleep mode. It defaults to backing up typical documents, music, and pictures, and also critical system files, and any additions or exclusions you want. All jobs are completed within Windows while I was working. I had some inquiries and wanted to test the company's support. I used ticket system on the company's site and I got courteous knowledgably responses in less than 12 hours. With that kind of service and with such a reliable product, I did not wait for the trial period to end and placed my order on the company's site. I receive my license in less than 1 minuet, and all I did to register my trial version is to paste it on the registration window. Genie Backup Manager Pro 8 is definitely worth trying, You virtually have the full functionality for 30 days to get to the confidence and comfort level you need to commit to buying a utility that is a must have for every computer.
13 of 14 people found the following review helpful:
3.0 out of 5 stars
To get results ask for you money back,
Amazon Verified Purchase(What's this?)
This review is from: Genie Backup Manager Professional V8.0 (CD-ROM)
I purchased Genie Backup Manager Professional V8.0 in CD form. It came with the holder smashed and the disc cracked. Several e-mails later a new disc was sent out. This one was received intact. I loaded the program and was never able to get the program to run without fatal errors. Their customer serve could only come up with lame suggestions on how to fix the problem. I then requested my money back. That got their attention. Some 20 hours of testing and many e-mails back and forth found the problem. The files were too big for the file system. The problem is that customer service claims the program flags this fault. It did not on at least 20 different backups. Genie is the most versatile backup program I could find but not without it bugs. When you do not get satisfaction from customer service ask for you money back. It is the only way to get their attention.
22 of 27 people found the following review helpful:
2.0 out of 5 stars
Crashes & Burns,
This review is from: Genie Backup Manager Professional V8.0 (CD-ROM)
I used the "try before you buy" option and that worked out satisfactorily - enough so, that when I learned I would have to install a new hard drive - I opted the "buy" and paid the price - since that time, the product will not run and continually crashes. While I was a prospective customer, I got immediate help. Now that I am a customer, I get mediocre to no help. I must wait 24 hours each and every time to respond why their product doesn't work - all I get is pointed to a knowledge base without answering my questions. The product won't work, and I can't get help in time since my drive's going out - at this point, I think I want my money back.
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