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Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

ISBN-13: 978-1880711033
ISBN-10: 1880711036
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--This text refers to an out of print or unavailable edition of this title.

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From the Back Cover

The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change. --This text refers to an out of print or unavailable edition of this title.


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