1. Why is resolution more useful than compromise or settlement?
2. What is your attitude about conflict? Share how conflict was dealt with in your early environment. Do you deal with conflict in the same way? Have you made a conscious choice about how you want to address conflict in your life?
3. What are the four main costs of conflict?
4. Do you think winning and being right gets in the way of fostering long term relationships?
5. Do you suffer from scarcity thinking? Do you think that it always must be either you or them, or is it possible for you to both get what you want?
6. If you have ever been involved in a lawsuit share how the litigation process affected the conflict in terms of time, money intensity, duration, and trust.
7. When was the last time posturing and withholding helped you quickly resolve a situation? Is there a current conflict in which you might show more vulnerability and greater disclosure?
8. Do you think it might be useful to think about the process of resolving conflict as an exercise in group learning? Why?
9. Is there an unresolved situation in your life that you could take more personal responsibility for resolving?
10. To give yourself insight into the value of listening spend part of a day in silence, just listening and observing what goes on in your workplace. Share what you hear and learn.
11. Practice the completion process. Focus on one internal situation of conflict, one at work, and one at home. Share what happened for you.
12. What is an agreement based on covenant? What is the best way to establish one?
13. Why are the laws of agreement so important?
14. What are the difference between the process of agreement; the phenomenon of agreement; and the artifact of agreement?
15. Use the agreement template to craft an agreement about a project that you want to make happen in the world. Do this with your reading group. Notice how the resources you need to support the project start to appear.
16. Practice the resolution model for 21 days (new thinking and new actions.) This is the time it takes to develop a new habit. After 21 days meet with your reading group to discuss the changes you see.
17. Look at all of your business relationships through the lens of agreement. Notice the implicit and explicit agreements that guide your actions. Craft new explicit agreements using the models in the book.
18. What are some of the essential qualities that a resolutionary has?
Courtesy of Berrett-Koehler Publishers BERRETT-KOEHLER STUDY GUIDE --This text refers to an out of print or unavailable edition of this title.
I love this book. I am a management consultant and often have to deal with warring business partners. Read morePublished on May 20, 2013 by John Olmstead
Stewart Levine understands and speaks to something that so few negotiators and facilitators get--that attitude matters and it matters a lot in conflicts and negotiations. Read morePublished on August 14, 2010 by Keith Merron
Stewart Levine's GETTING TO RESOLUTION: TURNING CONFLICT INTO COLLABORATION offers a fine, powerful book on using ten guiding principles to stop anger and enable conflicting sides... Read morePublished on April 17, 2010 by Midwest Book Review
Getting to Resolution offers a clear model for clarifying and reaching agreements. It makes the point that the pain of conflict could be avoided if agreements are spelled out at... Read morePublished on February 25, 2010 by Susan Stamm
I'm a lawyer used to being called in when a company is in trouble, and I write this review from that perspective. Read morePublished on November 10, 2009 by Leonard Bucklin
Reluctant attorney, Stewart Levine, provides a rational framework to justify spending his life avoiding conflict and confrontation. Read morePublished on March 20, 2001 by Rolf Dobelli