Buy New

or
Sign in to turn on 1-Click ordering.
or
Amazon Prime Free Trial required. Sign up when you check out. Learn More
Buy Used
Used - Very Good See details
$2.78 & eligible for FREE Super Saver Shipping on orders over $25. Details

or
Sign in to turn on 1-Click ordering.
 
   
More Buying Choices
Have one to sell? Sell yours here
Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
 
 
Tell the Publisher!
I'd like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line [Paperback]

Eric Chester (Author)
4.9 out of 5 stars  See all reviews (9 customer reviews)

Price: $19.95 & eligible for FREE Super Saver Shipping on orders over $25. Details
  Special Offers Available
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In Stock.
Ships from and sold by Amazon.com. Gift-wrap available.
Want it delivered Tuesday, January 31? Choose One-Day Shipping at checkout. Details
Textbook Student FREE Two-Day Shipping for Students. Learn more


Book Description

1419504584 978-1419504587 May 1, 2005 1
""Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'"" —Rhoda Olsen, President, Great Clips, Inc.

 

Transform the Your Bored, Uncaring ""Generation Why"" Young Workforce into a Powerhouse of Performers and Innovators

 

According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year!  Dubbed ""kidployees,"" these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America.  

 

In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.


Special Offers and Product Promotions

  • Buy $50 in qualifying physical textbooks, get $5 in Amazon MP3 Credit. Here's how (restrictions apply)

Frequently Bought Together

Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line + It's Your Ship: Management Techniques from the Best Damn Ship in the Navy + It's Our Ship: The No-Nonsense Guide to Leadership
Price For All Three: $45.08

Show availability and shipping details

Buy the selected items together
  • In Stock.
    Ships from and sold by Amazon.com.
    Eligible for FREE Super Saver Shipping on orders over $25. Details

  • It's Your Ship: Management Techniques from the Best Damn Ship in the Navy $14.73

    In Stock.
    Ships from and sold by Amazon.com.
    Eligible for FREE Super Saver Shipping on orders over $25. Details

  • It's Our Ship: The No-Nonsense Guide to Leadership $10.40

    In Stock.
    Ships from and sold by Amazon.com.
    Eligible for FREE Super Saver Shipping on orders over $25. Details



Editorial Reviews

About the Author

Eric Chester, president and founder of Generation Why, Inc., is a dynamic consultant, author, and award-winning keynote speaker. Worldwide news media, including CNN, ABC's Good Morning America, and MSNBC, call on Chester to provide insight on the often-baffling Generation Y. Mega-youth employers like Toys ""R"" Us, Universal Theme Parks, and Dairy Queen seek his advice and guidance. Chester is the author of Employing Generation Why, as well as eight books in the Teen Power series.

Product Details

  • Paperback: 224 pages
  • Publisher: Kaplan Publishing; 1 edition (May 1, 2005)
  • Language: English
  • ISBN-10: 1419504584
  • ISBN-13: 978-1419504587
  • Product Dimensions: 9.2 x 6.3 x 0.5 inches
  • Shipping Weight: 9.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Best Sellers Rank: #483,017 in Books (See Top 100 in Books)

More About the Author

Eric Chester is the premier expert on school-to-work transition and the emerging workforce. As a former teacher and coach-turned motivational speaker for millions of students, Eric soon became a highly sought after speaker for hundreds of leading companies that needed to know how to recruit, manage and motivate post-Generation X'ers.

Eric is the Founder of Reviving Work Ethic (wwww.RevivngWorkEthic.com), a speaking, consulting, and training firm dedicated to helping leaders end entitlement and restore pride in the emerging workforce. With work ethic being a primary concern for today's employers, Eric frequently appears on national media to provide insight and perspective to business leaders and concerned adults. He authored the books Employing Generation Why and Getting Them to Give a Damn before writing Reviving Work Ethic - A Leader's Guide to Ending Entitlement and Restoring Pride in the Workforce - the first business book on work ethic since 1904.

As a hall-of-fame keynote speaker, Eric's clients include McDonald's, Harley-Davidson, Wells Fargo, Citgo, Universal Studios, Alcoa, and Allstate.

 

Customer Reviews

9 Reviews
5 star:
 (8)
4 star:
 (1)
3 star:    (0)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
4.9 out of 5 stars (9 customer reviews)
 
 
 
 
Share your thoughts with other customers:
Most Helpful Customer Reviews

25 of 27 people found the following review helpful:
5.0 out of 5 stars Much-Needed Book, Right on Target, May 3, 2005
By 
Roger E. Herman (Greensboro, NC USA) - See all my reviews
(REAL NAME)   
This review is from: Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line (Paperback)
If you are a business owner employing people between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are a manager or supervisor in any kind of company where you are responsible for employees between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are the confused parent of one or more children between the ages of 16 and 24, buy, read, absorb, and apply this book. If you are an educator of students between the ages of 16 and 24, buy, read, absorb, and apply this book. Are we communicating here?

OK, your first reaction is the profanity in the book title. Live with it! You will find the word a few places in the text, but it's there to make a point. Yes, the writing is punchy, direct, and pushes the envelope of your thinking. However, so do the attitudes and behavior of your young people. We older folks (let's say that term refers to all us gray beards over 35) need to wake up and smell the differences between today's young workers and their counterparts in previous generations. They are different, and must be managed differently. Learn how and succeed. Ignore the lessons of this book and continue to pour profits down the drain by recruiting, training, recruiting, training, recruiting, training, ad nauseum.

Eric Chester is respected as the leading authority on this age group, assuming that anyone can be an expert on kidployees. As a consultant and author in the workforce field, I'm very comfortable telling you that the man is right-on in his writing as he is in his speaking. He'll grab you at the beginning of the book and hold your attention with anecdotes (some from his own life) and lessons learned. In page after page, Chester presents knowledge, insight, techniques, and advice that-if heeded-can substantially strengthen a manager's effectiveness.

In the first of five well-organized sections of the book, you'll gain valuable perspectives about the 16-24 year olds (Generation Why), noting how and why they're different...and how the difference can be a powerful asset for your company. Subsequent sections address how to attract, keep, and connect with this important employee group. The last section offers important insight into some employers who get it right...why and how. An index supplements the text, enabling you to go back to particular sections for refresher readings.

You will be amazed at how much the author has packed into this comfortably-sized book.
After you're finished with your first reading, you'll probably be inspired to buy copies for other managers in your organization. Wait. I take that back. That inspiration will come to you before you've finished with the book. It hit me somewhere about half through the pages.

Warning: if your competitor uses this book and you do not, you are in big trouble!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


5 of 5 people found the following review helpful:
5.0 out of 5 stars A 'must' for any member of the 'next generation employer', October 11, 2005
This review is from: Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line (Paperback)
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


4 of 4 people found the following review helpful:
5.0 out of 5 stars A 'must' for any member of the 'next generation employer', October 11, 2005
This review is from: Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line (Paperback)
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Share your thoughts with other customers: Create your own review
 
 
 
Most Recent Customer Reviews







Only search this product's reviews



Inside This Book (learn more)
First Sentence:
The young boy's first ever job was washing dishes at a mom-and-pop Chinese restaurant a few blocks from his home. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
youngest employees, oldest customers
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Getting Them, Cold Stone, Eddie Bauer, The Shift, Brother Leo, Does Anyone Notice, Keeping Your Youngest Employees, Share the Love, Slowing Down the Endless Treadmill, United States, Best Policy, Cracker Barrel, General Cavin, Help Wanted, Avoid the Drag, Identifying Opies, Opportunity Knocks, Stone Cold Crazy Kidployees, Baby Boomer, Wells Fargo, Whole Foods
New!
Concordance | Text Stats
Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Search Inside This Book:



Tags Customers Associate with This Product

 (What's this?)
Click on a tag to find related items, discussions, and people.
 

Your tags: Add your first tag
 

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
Topic:
First post:
Prompts for sign-in
 


Active discussions in related forums
Search Customer Discussions
Search all Amazon discussions
   
Related forums





Look for Similar Items by Category


Look for Similar Items by Subject