Global Information Technology Outsourcing: In Search of Business Advantage [Hardcover]

Mary C. Lacity (Author), Leslie P. Willcocks (Author), Mary Cecelia Lacity (Author), Leslie Willcocks (Author)

Book Description

Publication Date: January 15, 2001 | ISBN-10: 0471899593 | ISBN-13: 978-0471899594 | Edition: 1

Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date.' Sara Cullen, National Partner, Australia Business Process Management, Deloitte Touche, Tohmatsu 'a valuable collection... readers will find here advice that premier consultants would deliver for a very large multiple of the price of this book.' Paul A. Strassmann, former CIO of General Foods, Kraft, Xerox and the US Department of Defense '(a). "must read" for anyone in search of a clear understanding of what information technology outsourcing is all about... absolutely no one should jump into outsourcing prior to taking advantage of the outstanding case studies outlined in this book.' Emmett Paige, President, OAO Corporation 'an excellent guide to successful outsourcing, the best I have read on the topic. It should be mandatory reading for any senior executive.' Gail Burke, Executive Director & CIO, Macquarie Bank, Australia 'crisp and concise. The studies selected for detailed presentation are excellent and the analysis... rings with credibility.' Rob Westcott, Vice President and CIO, General Motors Acceptance Corporation International Operations, UK 'Lacity and Willcocks have... unrivalled access to outsourcing deals across the globe... their new book... is a powerful synthesis of their learning (and) their chapter on risk management is a groundbreaking contribution. A vitally important business guide.' Richard Sykes, Chairman Morgan Chambers plc. - Europe's largest independent consultancy in IT services & business process sourcing 'Lacity and Willcocks tell it like it is and pull no punches... A must read for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship... Planning for outsourcing, negotiating the deal, making the relationship work - it's all here.' Bob Young, Executive Director, South Australian Government Account, EDS (Electronic Data Systems) 'For those of us with a deep knowledge and experience of outsourcing, this book is required reading. For those who are just starting out on the journey, it is essential reading.' Robert White, CEO, Lucidus Management Technologies

Editorial Reviews

Review

"...this is one of the best books I have read on this or any other IT-related subject in along time... If you only read one book on outsourcing this year, make it this one." (Supply Management, 12th April 2001) "excellent book ..." (IT Week, 16th April 2001) "instant classic" (IT Week, 16th July 2001) Star Rating (Excellent) Book of the Month (Computer Bulletin, November 2001)

From the Inside Flap

Despite the rapid growth in Information Technology (IT) outsourcing - a market predicted to grow to over $150 billion by the year 2005 - most companies are still seeking the elusive 'added-value' they anticipated. Customers expect IT outsourcing to dismantle bureaucratic IT organizations into variable-cost service providers, to meet global IT skill shortages, and even to generate revenue with their IT suppliers. In short, IT outsourcing promises to transform IT functions into lean, dynamic groups that respond quickly to business needs and opportunities. But do customers actually achieve these business advantages? And if so, how? Based on in-depth case studies in organizations and six hundred CIOs surveyed in US, UK, Australia, Europe, and Japan, the authors found that most organizations still achieve modest goals of reducing costs and improving service. Organizations seeking more radical transformation through mega-outsourcing face greater risks and challenges. Findings clearly indicate that gaining a business advantage requires a comprehensive sourcing strategy including both insourcing and outsourcing. IT functions must first develop a set of core IT capabilities that must be insourced. A key success factor is the alignment of expectations among all these stakeholders to ensure that sourcing objectives are met; all too many disappointments with IT outsourcing are based on unrealistic expectations. By applying the frameworks and practices presented here, customers and suppliers can gain business advantage.

See all Editorial Reviews

Product Details

• Hardcover: 300 pages
• Publisher: Wiley; 1 edition (January 15, 2001)
• Language: English
• ISBN-10: 0471899593
• ISBN-13: 978-0471899594
• Product Dimensions: 9.1 x 6 x 1.1 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #2,493,310 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

9 of 10 people found the following review helpful:

5.0 out of 5 stars Must reading for anyone interested in IT outsourcing, October 14, 2001

By 

Quentin W. Fleming (Tustin, CA USA) - See all my reviews
(REAL NAME)   

This review is from: Global Information Technology Outsourcing: In Search of Business Advantage (Hardcover)

I have read, or have tried to read, books on the subject of IT outsourcing, to better understand the issues. This book is the single best book on the subject I have ever purchased. It is well organized, based on professioanl resarch, to convey the critical issues. Must reading for anyone interested in IT.