Top critical review
70 people found this helpful
on October 2, 2010
I was trying to find a good reliable scooter that was both versatile and easy to use. After extensive research of customer reviews, the Go-Go e;ite t traveler appeared to be the hands-down winner. I contacted my approved supplier, was given more good feedback, and ultimately ordered the scooter. About 2 weeks after I got it, the power indicator stopped working. The tech person from my supplier came out and replaced it for me right away. A couple of weeks later, the scooter started surging, intermittently speeding up and slowing down, and twice it just stopped dead (one time in the middle of crossing a busy street). I called and my supplier had an outside service company,HME Repair Team, come out to look at it, but they could not find the problem. Shortly after that, the transaxel started making a clicking soun which got worse every day. HME came out and determined that the transaxel was defective, ordered a new one, and installed it. About 2 weeks later the noise returned. This time the repai company asked to take it to the shop for a computer bench test. They left me with a loaner power chair (not a scooter) and took it in. After several days they did not get back tome with a report, and would not call me back at all. About two weeks went by with no news until I recieved an e-mail. I was told that the tires were defective and that they would replace them. This type of thing went on for 2 MONTHS until they finally returned the scooter and was told that they ultimately had to replace not only the tires, but another new transaxel, motor, speed pot,and throttel. Believe it or not I only had it back for 1DAY and the surging started again, and then the motor/transaxel assembly broke loose from one of the bolts that hold it to the frame. Needless to say, I am once again without my scooter. I dont know if my Go-Go Elite is just a lemon, or has Pride Mobility changed something recently that has resulted in producing a scooter of much poorer quality than they are known for.
If they can produce this scooter better, I could be persuaded to recommend the Go-Go Elite to others since it does have some redeeming qualities such as eases of disassemly, transportability, and good looks.