Customer Reviews

Go Video DP 6240 6.2-Inch Portable DVD Player

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1 star:		(3)

 

 

DO NOT BUY ! GOVIDEO portabld DVD player breaks after limited use and this company should be called NOGOVIDEO. You will have absolutely no customer service, you might receive a reply by e-mail if the feel like it and no one answers the phone unless you are willing to be on hold for 15 to 20 minutes or more. STAY AWAY FROM NOGOVIDEO !

I actually had no problems with this unit for a year. I REALLY liked it, until one day I grabbed the wrong AC adapter (of LOWER voltage) and plugged it in for like 15 seconds. After that the AC power never worked again. The battery, like other reviews state, only works for about 15 - 20 minutes when fully charged.

I wrote an e-mail to the GoVideo customer service and after a week, no reply. Then I called GoVideo and waited 20 - 30 minutes for someone to answer. They told me they would fix it for $90 IF I STILL HAD A RECEIPT! Who keeps a receipt for a year?? Oh yeah, the customer service was not only a long wait, but kinda rude.

It was completely my fault that the AC outlet no longer works & I guess if the price was right I buy another one of these DVD Players. I never really used the battery, I prefered just plugging it into my car's AC outlet, so the extemely short battery power span didn't bother me.

However, due to the poor customer sevice by GoVideo, I just went down to Wal-Mart and got a new player for less that came with a warranty that covers any & all damages.

Although I purchased a different unit, the GoVideo 8440 Portable DVD Player, it played exactly 6 movies before dying. GoVideo replaced it with a refurbished model, which arrived in non-working condition. I received a THIRD replacement unit (new)from GoVideo, which failed within minutes out of the box. Please note that I have since discovered that GoVideo Inc. is NOT a member of the Better Business Bureau of Central/Northern Arizona and has MULTIPLE complaints against the company. Purchase at your own risk!!

I purchased this unit for an airplane trip with the kids. While I had tested it briefly at home to make sure it worked, I hadn't tested the battery. Within one minute of using it on the plane, the unit went dead. While it would work off the AC adapter, the battery would not take nor hold a charge. I researched portable DVDs extensively before this purchase and was not sold on any unit in the $200 price range. Due to my concerns, I made sure to buy from a local, reputable dealer so that I could return it if I had problems. I am glad I did. The day after my trip, I returned it. I cannot recommend buying a unit from Go Video nor any portable DVD player at this price. I plan to wait a year and then look to buy again.