Customer Reviews

GoPetClub 32" Dog Cat Portable Travel Bed House Pet Crate Cage Kennel AG32

5 star:		(4)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

The product itself is great - well constructed, folds away nicely etc. BUT - and it's a big but - at time of writing, the photos are misleading. They have the same images no matter what size you are looking at.

We 'wish-listed' an inappropriate size because it looked right in the picture. So my mother-in-law buys it for our pooch, and it's too big. I took it to the post office, and its $90 to return it. Hubby took it today to UPS, and they quote $55 (not sure how its $25 to receive it via UPS, probably some sort of company bulk discount). Not worth it, so now we are going to try to sell it on Craigslist, if that doesn't work, we'll be donating it to our local shelter or something. So that is the $95 that my MIL spent on product and shipping just gone essentially, she'll be upset because she loves her grand-dog and likes to get him nice things.

Customer service at Go Pet Club is appalling. I tried phoning multiple times, on different days and times, and the number (listed on Amazon) doesn't work - just get the fax tone every time. I emailed instead, asking about how refund/exchange would work since it was a gift but we were going to get the replacement to save my MIL the hassle, also asking for advice on which size to buy, giving my dogs breed and size. All I got back (to be fair, on the same day) was a copy and paste of the returns policy. NOTHING about what size would be appropriate, nothing about the specifics of our return - which we're not even doing now because the shipping is so expensive: product only refund $70 - shipping cost $55 = essentially $15 back - better to sell it or I'd rather donate it.

Putting your dog in a crate that is too small is cruel, buying a crate that is too big is pointless because your dog won't feel safe or comfortable in it and so won't willingly go in it - so it either sits there as a big waste of money or you have to force them into it. Getting the right size is very important, and something they need to give more guidance on.

I found the size measurements on their own website (buy on Amazon, the price difference is insane, or better yet, give your hard earned dollars to a better company) and got a yardstick to start virtually building it around my dog to work out the best size to get him. Ordered it, and they sent an automated email asking for a good review. So I sent a second email saying that I was very disappointed in their very sub-standard customer service since their phone number doesn't work and they don't answer emails properly, and because of their inaccurate pictures and lack of information we're out a lot of money - that could have been spent instead on toys and treats for him! Guess what, I've not heard back from them. Wish I could say I'm surprised.

So they have got 2 purchases instead of 1 out of us, but never again will I use this company. If it wasn't for the fact that our replacement shipped already, I'd be canceling the order.

(Review placed on page for every size as relevant for every size).

I likes the crate alot but it was to big for my dog . I returned it for a smaller one . We are going on a road trip so I thought that this might work well in a hotel or where ever. He seems to like it.It is compact and ihe seems comfortable. He hasn't tried to chew thru the screening yet so??????. Still waiting from company to credit my credit card for the first one.

The Pet Club crate is very nice looking, and spacious, I ordered a small and my two, 2yr. old mini dashhounds really liked sleeping in it at night when we first got it and them, because they were not totally house trained yet. I gave it only 3 stars because after the first week the zipper encloser ripped, so I just got a needle and thread and repaired it. We tried putting the dogs in it while away for a few hours bowling and they had no trouble getting out of it because it is made out of canvas very flexible and they figured out how to undo the zipper.

They did very well sleeping in it the first 8 weeks we got it but if I planned on keeping them in it for night time to sleep in only the medium one would have been a little more roomy for better comfort for them. I know longer use it for them to sleep but they like playing in it so it is still set up in the livingroom and really looks like a cute little den for them. It also came in handy when they got fixed and needed alone time to rest.
I also feed the two dogs separtely and one eats in it and the other eats in the kitchen. It will also be a great bed for traveling because it folds up flat. We plan to use it for night time use when we travel or if I ever have to board them at the vets, I'm sure they will be more comfortable having it there.

Good price and I'm still glad I got it. No more problems with the zipper after I sewed it up a couple of times.

It has a lot of good points and looks nice but don't expect your pet will stay in it when your not there because they'll figure how to get out of it. I think it would also be great to bring for a day at the beach for coverage for a nap as long as there is no wind to blow it away. For those campers it would be nice for naps outside but wouldn't be good for a shelter in a down pour of rain.

If you need to make sure your pet stays put, get something stronger like a roomy metal crate. I used one years ago to crate train my cockerspanials.

Very Glad I bought it.

This is a high quality product, shipped and received on time. It will be very useful.

Love it for puppy rescue.. it folds up neatly in it's own case and tucks behind my back seat.....

great item needed to increase size of my dog crate this just fit what i needed made very well love the holding bag when you have to puy it away