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Most Helpful Customer Reviews
112 of 115 people found the following review helpful:
3.0 out of 5 stars
Castle in the Sky,
By Joy Love (Indy) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: GoPetClub Cat Tree Condo Scratcher Post Pet Bed Furniture F2040-Blue (Misc.)
For me this was a major purchase and I did a LOT of research for a suitable cat gym furniture as my cat is 15 pounds and stands about 18 inches tall on all four legs.
Condo, ramp, and top perch were three must-have features... The color was fantastic. For the price the model looked promising; I checked out the reviews for both colors of the F2040, noting all concerns. I did email the company about the size of my cat- they politely but briefly assured me that each perch supported 20 pounds of weight. Promptly after placing my order GoPetClub emailed me the tracking number; my item arrived in a timely fashion. Somehow the box was damaged and the base piece exposed (picture provided). Another note about shipping... the order is calculated at 55c per pound and stated shipping weight is 89lbs, thus $53.80 in S&H. Yet in actuality it is only 70lbs, thus more than a $10 difference. The instructions were the worst... I've assembled a lot of furniture but this one was a challenge. The blue parts were simple, the screws not too difficult to figure out, but not having the sisal posts labeled greatly increased the assembly time. I tried to color-code my instructions but it was difficult to figure out which size was #43 or #38 (picture provided). There were four of #52 instead of three like the other sizes so that wasn't too confusing, but it took me three tries otherwise. Once together it looks great! Unfortunately, while the unit is large and supports sizes larger than my cat... I cannot say it is completely comfortable for him. While I was initially hesitant on ordering online, after noting measurements and reassurance from the company, I thought it would work out. After a couple of weeks the unit still seems stable- even the hanging critters that most reviews said fell off are just fine, despite the fact I think they get the most use. :) Oreo does scratch at the posts which has great value, although after two weeks I rarely see him interact with it other than to get to the catnip and treats we put out every day to attract him to it. FYI, I debated rating this a 3 or 4. The shipping and especially the instructions were the negative points; otherwise this product seems good.
66 of 67 people found the following review helpful:
5.0 out of 5 stars
This is a GREAT condo for cats!!!,
By
This review is from: GoPetClub Cat Tree Condo Scratcher Post Pet Bed Furniture F2040-Blue (Misc.)
It is VERY easy to put together, because the pieces twist together. It is extremely sturdy, which means that you will not need to worry about it toppling over.
The toys come off easily. If you have cats that like to climb, or perch this is a good addition for your household. I have three cats, and they all love it. My oldest climbs up the stairs instead of jumping. The two youngest cats like to sleep on the highest perches. I suggest keeping it next to a window, because they will love being able to perch and look outside at birds. Overall, other than the toys this condo was more than worth the amount it cost. It you really want to see your kitties happy, this is the way to go! :)
64 of 66 people found the following review helpful:
1.0 out of 5 stars
worst customer service ever! company tried to blackmail me!!,
Amazon Verified Purchase(What's this?)
This review is from: GoPetClub Cat Tree Condo Scratcher Post Pet Bed Furniture F2040-Blue (Misc.)
first off besides the fact that one of the pieces came broken and the instructions suck the product is great. the worst thing was the service. They sent me the wrong tracking number so I couldnt even track the shippment, then when I got it the directions were horrible and as stated before a piece was broken. they supposedly mailed me a replacement piece but after more than a week I still have not recieved it. then I wrote a negative review and they emailed me saying if I remove my review they will give me a discount but I had to remove it 1st. Its not like they said we are sorry for the bad experience so as a courtesy we will give you a credit for this % they only cared about the bad review. I would NEVER recommend using a skeezy company that will black mail customers to not be honest and I should not have to do anything for them to want to right the situation. I would look for a different company if I were you!!
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