Top critical review
1,454 of 1,574 people found this helpful
Buyer Beware! GoPro Hero 3 Contains Issues
on January 4, 2013
Beware that the GoPro Hero 3 is either not production ready or their Quality Department has dropped the ball. I am currently on my first replacement unit and will have to either return this or obtain another replacement, the issues are the following:
First Unit Issues (Latest Firmware Update)
- Unit kept freezing
- After a day, unit stopped detecting SD card.
- Performed all trouble shooting (i.e. hard restart, reformatting of SD card, pulling out battery, updated to latest firmware), but the unit was just bad.
- The unit had to be replaced.
Second Unit Issues (Latest Firmware Update)
- The replacement unit did not suffer the same issues as the first unit.
- But contained the battery drain issue when the unit is fully off (WiFi turned off as well).
- No matter how many times I recharged the battery, the battery would be dead by the next day even with the GoPro off. Please note that this is not normal for this unit and my prior unit did not suffer this issue.
At the end of the day, it seems that the issues that I have been experiencing above align with numerous complaints on the Gopro forums and the internet. In addition, the GoPro customer service line has been backed up so bad it is either a 45 minute wait or they can't take your call at all.
I do believe this product is the best camera on the market, IF YOU CAN GET ONE THAT WORKS PROPERLY. I am a supplier manager/buyer at a Fortune 500 Company within the tech industry and I can tell you that either this product is not production ready with the amount of issues, or the GoPro Quality Department has really dropped the ball.
So if you end up purchasing this unit, I highly advise testing the unit prior to going out for the first time and see if you have a working unit or not. If you don't get a good unit, be ready to deal with a lot of replacement units until you obtain a properly working unit.
My last piece of advice is defer from buying accessories until you know you have a properly working unit. I ended up purchasing $150 worth of batteries, mounts, and cases in which I cannot return if I do choose to fully return the unit for my money back.
I feel that this is 5 star product, but it only receives a 1 star rating because of the poor performance of their quality control. This type of experience is one that I wish I could email the CEO of the company and make him aware of what a lot of people are experiencing and prevent units from leaving their facility like this. With the multiple complaints online and numerous people calling the customer service help line, it seems that their is not a cause and corrective action for these issues within their company. My original unit was prior to the Amazon Christmas sell out. My current replacement unit came after the restock,having to return this one as well, it is obvious there is still issues with their Quality Department catching these units prior heading out the door.
Again this the best product out there if you can manage to get a unit that works properly. Hope this helps.