Golf and the Art of Customer Service (Paperback)

~ Michael Reiss (Author), Robert Reiss (Author)

Editorial Reviews

Product Description

Golf and the Art of Customer Service shows how basic lessons in the game of golf can enhance your career and relationships in the game of life-whether or not you golf!

About the Author

<div>Robert Reiss is Managing Director of Stuart Levine & Associates, LLC. He is a Corporator for Griffin Health Services Corporation, a Director of Healthcare Financial Management Association Hudson Valley, Co-chair of Healthcare Conference, and Publisher of Managing Health Today. He is on the Board of Directors of Interlude Inc. Mental Health, Kingsbrook Hospital, and Rutland Nursing Home. He was also President of the American Society for Training and Development in New York City. Michael Reiss is a New York City based journalist, television and screenwriter, international performer, and Billboard Top 10 recording artist. He is currently developing a program to teach children academic skills through music.</div>

Product Details

• Paperback: 96 pages
• Publisher: Bear/Reissource Books (May 1, 2006)
• Language: English
• ISBN-10: 0977900193
• ISBN-13: 978-0977900190
• Product Dimensions: 6.7 x 4.6 x 0.4 inches
• Shipping Weight: 2.4 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (8 customer reviews)
• Amazon.com Sales Rank: #1,459,976 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Fantastic Book for Anyone in Business, June 16, 2006

By	Tim Foley (Albany, NY) - See all my reviews (REAL NAME)

This business fiction book draws a clever analogy between the challenges of golf and providing world-class customer service. The fact that it is entertaining and easy to read does not diminish its impact. Picture a hospital executive saying, "Who moved my golf ball?" and you'll begin to get the picture. Jack, the main character, is a struggling manager in a struggling hospital. When he takes golf lessons from a wise, old golf pro, he discovers that the lessons he learns on the course can be applied in both his challenging new role at the hospital and in his strained home life.

The Reiss brothers do not preach to you or bluntly declare the "way to success" like many business books. Rather, they allow you the opportunity to "walk in Jack's shoes" and discover ways to apply the lessons in your own life and in your business.

If you're too busy to read more than ten minutes per day in the bathroom, you'll finish this book in a week, and you'll be glad you read it. Golf & the Art of Customer Service has universal appeal. You don't have to be in the healthcare field to appreciate it. You don't even have to be a golfer (anyone who has seen me play would swear I'm not one). I highly recommend it for anyone in business. Share it throughout your organization and you'll be very pleased with the results.

5.0 out of 5 stars "A true inspiration", April 18, 2007

By	Jennifer Amlen "psychotherapist/ songwriter/s... (NYC) - See all my reviews

This book is a must read for anyone in any profession. I couldn't put the book down and I don't even play golf. The Reiss Brothers make an awesome analogy by showing how the game of golf relates to learning new strategies for building networks and improving communications, not only in one's professional life but personal life as well. The book is honest, insightful and enjoyable to read. It gets down to the basic psychology for a successful business. Jennifer Amlen, LCSW

5.0 out of 5 stars Great Book, April 11, 2007

A Kid's Review

I just started golfing and i love this book! It was easy to read and I think it will be helpful in every aspect of my life for a long time to come!
Sam Leibowitz