It has been over 2 months since we ordered this product, and we still do not have all the necessary pieces due to shipping errors. Our first shipment had 3 pieces that were VERY damaged with cracks right through the center of the wood. The 2nd shipment of replacement pieces took just over 2 weeks to arrive and had 1 of the 3 pieces damaged again the exact same way. The 3rd shipment had the incorrect part! We are currently waiting on the correct piece to arrive AGAIN. Needless to say, we are very disappointed. While Graco has been courteous in all our dealings, obviously there is an issue when 3 shipments have come and we still are lacking what we need to assemble the unit.
If you are considering purchasing this unit, consider whether you can wait more than 2 months and whether it is worth your efforts of calling customer service repeatedly. We definitely would not have made this selection if we had know what would be in store for us.