This book is for every manager who wants to toss out the carrots and sticks and start over with words and deed. --Marcia Wieder, Founder & CEO, Dream University
Business isn't all about the bottom line (although that's sometimes the only measure of success we use). Smart business managers recognize the power in a thank you, and April Kelly tells us why. --Tom Gegax, author of The Big Book of Small Business: You Don't Have to Run Your Business By the Seat of Your Pants
This book shows how gratitude--when done right--really works. Thank you, April Kelly. --Barbara Pachter, author of When the Little Things Count
About the Author
April Kelly is the Senior Director of the LinkedIn Service Center in Omaha, which she opened in March 2007. LinkedIn has established the world's largest and most powerful business network. Currently, over 25 million professionals are on LinkedIn.
She is currently cultivating high-performance, customer-centric teams in the areas of customer service, account management, sales, and quality assurance.
Prior to LinkedIn, April worked at PayPal and assisted in the launch of their call center in April 2000. She also developed multiple areas of PayPal's customer support solutions. April has a passion for developing teams, vision, and culture. She successfully established elite service teams for both PayPal and Linkedin while establishing much of the infrastructure both service centers enjoy today. She also has extensive professional background in sales, marketing, coaching (both sports and business), and public speaking. April has also been recognized by the Greater Omaha Chamber of Commerce for her help in bringing new business to the Omaha area (Yahoo!).
She is President of Gratitude Academy, LLC, which is dedicated to cultivating gratitude principles in a multitude of settings. The vision of the Academy is to foster a positive thankful community.
April completed her degree in communications at Bellevue University.