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Gratitude at Work: How to Say Thank You, Give Kudos, and Get the Best From Those You Lead Hardcover – August 1, 2009


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Frequently Bought Together

Gratitude at Work: How to Say Thank You, Give Kudos, and Get the Best From Those You Lead + 101 Ways to Say Thank You: Notes of Gratitude for All Occasions + A Simple Act of Gratitude: How Learning to Say Thank You Changed My Life
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Product Details

  • Hardcover: 134 pages
  • Publisher: WooHoo Press; First edition (August 1, 2009)
  • Language: English
  • ISBN-10: 0982438613
  • ISBN-13: 978-0982438619
  • Product Dimensions: 5.2 x 7.4 inches
  • Shipping Weight: 5.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,329,415 in Books (See Top 100 in Books)

Editorial Reviews

Review

This book is for every manager who wants to toss out the carrots and sticks and start over with words and deed. --Marcia Wieder, Founder & CEO, Dream University

Business isn't all about the bottom line (although that's sometimes the only measure of success we use). Smart business managers recognize the power in a thank you, and April Kelly tells us why. --Tom Gegax, author of The Big Book of Small Business: You Don't Have to Run Your Business By the Seat of Your Pants

This book shows how gratitude--when done right--really works. Thank you, April Kelly. --Barbara Pachter, author of When the Little Things Count

About the Author

April Kelly is the Senior Director of the LinkedIn Service Center in Omaha, which she opened in March 2007. LinkedIn has established the world's largest and most powerful business network. Currently, over 25 million professionals are on LinkedIn.
She is currently cultivating high-performance, customer-centric teams in the areas of customer service, account management, sales, and quality assurance.
Prior to LinkedIn, April worked at PayPal and assisted in the launch of their call center in April 2000. She also developed multiple areas of PayPal's customer support solutions. April has a passion for developing teams, vision, and culture. She successfully established elite service teams for both PayPal and Linkedin while establishing much of the infrastructure both service centers enjoy today. She also has extensive professional background in sales, marketing, coaching (both sports and business), and public speaking. April has also been recognized by the Greater Omaha Chamber of Commerce for her help in bringing new business to the Omaha area (Yahoo!).
She is President of Gratitude Academy, LLC, which is dedicated to cultivating gratitude principles in a multitude of settings. The vision of the Academy is to foster a positive thankful community.
April completed her degree in communications at Bellevue University.

More About the Author

April Kelly is the Senior Director of the LinkedIn Service Center. She opened the LinkedIn Service Center in March 2007. She is currently cultivating high-performance, customer-centric teams in the areas of customer service, account management, sales and quality assurance. She joined LinkedIn October 2006 and quadrupled her initial staff within the first six months.
Prior to LinkedIn April worked at PayPal and assisted in the launch of their call center in April 2000. She also developed multiple areas of PayPal's customer support solution.

April played volleyball at the University of Wyoming and completed her Communications degree at Bellevue University. She has a passion for developing teams, vision and culture. April also has extensive professional background in sales, marketing, coaching and public speaking. She has resided in Nebraska for the past 16 years with her children Collin and Casey.

Customer Reviews

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By L. Costello on March 14, 2010
Format: Hardcover
A well written book with fantastics exercises to improve your leadership style. The book is full of actions that most of us probably take for granted, or don't even acknowledge. This book tells how to make the most of those actions, and it's all so simple! Thank you April!
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1 of 1 people found the following review helpful By Charles L. Sterling on February 19, 2010
Format: Hardcover
This book is a real gem and a handy little manual for leaders at all levels of your organization. It goes right along with Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others by Kouzes & Posner, but is much easier to read and remember. It has been said that gratitude is an attitude that brings true satisfaction (happiness) in life. Work is a major part of life and everyone needs job satisfaction. This book will show you how to lead your team to this goal. From my own experience, I know that appreciation expressed personally at the right time means more than money (to quote Mastercard, it's priceless). Buy this book and keep it on your bookshelf at work as a reference to inspire your leadership with gratitude. It is a quick read that is well written, makes perfect sense and just works.
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1 of 1 people found the following review helpful By L. M. Frecks on February 18, 2010
Format: Hardcover
This is a great little book by an impressive new author, April Kelly. Kelly was an early employee at both [...] (PayPal) and LinkedIn.

With her history, you might imagine Kelly's book would be filled with advice on selecting great startups (and maybe this will be the topic of her next book). Instead she ties many new business ideas (followership, humanitarian capitalism, positive psychology) together with the concept of gratitude.

The book has a fresh perspective on these ideas and is an easy read for those without a lot of time. Especially nice are the action boxes which provide specific guidance regarding the concepts described in the book. The more action oriented and the gratitude challenged amongst us will find these especially helpful.

Gratitude itself is a timely topic. A recent Wall Street Journal article by Sue Shellenbarger entitled "Thinking Happy Thoughts at Work" cited gratitude as one of the major "happiness-inducing techniques."

I for one hope April Kelly keeps writing. Read the book and I bet you will too.
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Format: Hardcover
Thank you seems to be hard words to say sometimes. "Gratitude at Work: How to Say Thank You, Give Kudos, and Get the Best From To Those You Lead" is a book on the power of gratitude and how it can bring the best out of one's employees. Encouraging mangers to embark on tasks of charity for those who work hard for them and show them that you acknowledge their work can do more for a company's morale that one would believe. "Gratitude at Work" emphasizes employee morale and as such, a top pick for those who don't want to be the boss from hell.
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