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Great on the Job: What to Say, How to Say It. The Secrets of Getting Ahead. Paperback – May 10, 2011


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Great on the Job: What to Say, How to Say It. The Secrets of Getting Ahead. + Effective Immediately: How to Fit In, Stand Out, and Move Up at Your First Real Job + They Don't Teach Corporate in College, 3rd Edition: A Twenty-Something's Guide to the Business World
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Product Details

  • Paperback: 304 pages
  • Publisher: St. Martin's Griffin (May 10, 2011)
  • Language: English
  • ISBN-10: 031264146X
  • ISBN-13: 978-0312641467
  • Product Dimensions: 6.1 x 0.8 x 9.2 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (34 customer reviews)
  • Amazon Best Sellers Rank: #258,646 in Books (See Top 100 in Books)

Editorial Reviews

Review

From Booklist
"This is a primer for junior execs and those just entering or reentering the workforce and a refresher for career-switchers and people who've encountered barriers on the job. It's about people skills, and it's amazing that no one's identified and solved its issues before. Communications consultant Glickman, a former Peace Corps volunteer and Wall Street banker, tells and shows how to manage common workplace situations, from greeting and prioritizing to asking for help and managing a crisis, in easy-to-master ways. Most important is the foundation Glickman suggests of four emotions that underscore "winning" communications: namely, generosity, initiative, forward momentum, and transparency. Each chapter tackles a positive or negative event, outlines variations of it, introduces action steps (usually three) for meeting it, and details responses for success. Troubleshooting, discussed in the form of questions and answers, ends each section. A simple, straightforward handbook for saying and doing the right things at work."
—Barbara Jacobs
 
Praise for GREAT ON THE JOB:

“Great On The Job is practical, clever and thoughtfully presented. My professional life has given me a birds-eye view of the negative effects of under-honed “soft-skills.” In Great On The Job, Jodi shows a rich understanding of how basic communications can make or break business relationships and careers. This book, with its wide variety of common scenarios and suggestions, is a must-have resource for professionals who understand that success always depends upon quality communications.”
—Dean Joseph Thomas, Johnson Graduate School of Management, Cornell University

"If you want to improve your communication skills, this is the book for you. Jodi Glickman tackles the most common difficulties in business communication with real-world examples of what to say—and how to say it. Her three-step models are highly efficient tools that improve effectiveness, inspire confidence, and enhance careers."
—William J. White, Former Chairman and CEO, Bell & Howell

"Great on the Job is the answer to building credibility at work.  Rather than offering up generalized advice, this engaging guidebook delivers precise mechanics for communicating persuasively.  Glickman, a trusted advisor and communications expert, imparts her own hard won business lessons to help you maneuver through those sticky, hard-to-navigate situations with savvy.”
—Selena Rezvani, columnist for The Washington Post and author of The Next Generation of Women Leaders: What You Need to Lead but Won’t Learn in Business School

“We live in a technology-driven world that often makes interpersonal communication unnecessary. Yet, if you want to inspire people and experience real success in your career – you have to step away from the computer and learn to lead face-to-face. What I love about Jodi’s approach is that she believes – as I do – that communication is not a “soft” skill at all. It’s a hard skill that can be taught, and she’s the expert to do it.”
—Emily Bennington, author of Effective Immediately: How to Fit In, Stand Out, and Move Up at Your First Real Job

"Jodi Glickman leverages her success in business school, finance, and entrepreneurship to teach readers, step by step, how to achieve desired results in any workplace conversation.  Great on the Job's approach of turning effective communication from a soft skill that you either have or you don't, to a hard skill that can be practiced and mastered by anyone, is sheer brilliance."
—Alexandra Levit, nationally syndicated business columnist and author of New Job, New You.

"Jodi Glickman is an outrageously good communicator and in "Great on the Job" she generously shares all of her tips, tricks, secrets and scripts. Every professional—but particularly those just starting out -- will benefit from her step-by-step approach to saying the right things at the right time in the right way. I highly recommend this book."
—Lindsey Pollak, author of Getting from College to Career: 90 Things to Do Before You Join the Real World

"In today’s competitive business environment, being ‘good’ at work is simply not enough.  To stand out from the crowd, you must have the tools to effectively communicate, collaborate, receive feedback and highlight success.  Thanks to Jodi and Great on the Job, the art and science behind expert communication is no longer a mystery. This is a book that needed to be written—the top-notch advice, tactical strategies and real world examples are a blue print for how to master workplace communication.   Don’t miss a great opportunity in your career because of a conversation that could have gone better or a question you should have thought to ask—do yourself a favor and read this book now."   
—Cari Sommer, Co-Founder, Urban Interns

"A masterclass in workplace success—Great on the Job is a must read for anyone looking to get ahead in their career."
—Keith Ferrazzi, New York Times bestselling author of Never Eat Alone and Whose Got Your Back?

About the Author

Jodi Glickman is the founder of Great on the Job, LLC. She previously worked in the investment banking division at Goldman Sachs and was a policy analyst at the Environmental Protection Agency. She holds a B.S. in Social Policy from Northwestern University and an M.B.A. from the Johnson Graduate School of Management at Cornell University.

More About the Author

Jodi Glickman is an expert in training young people how to be Great on the Job. Jodi is an entrepreneur, author, public speaker, consultant and regular blogger for Harvard Business Review. She is a contributor to Fortune.Com and Business Insider and author of Great on the Job, What to Say, How to Say It, The Secrets of Getting Ahead (St. Martin's Press, May 2011),which has been described as a veritable master class in workplace success.

Jodi has trained some of the best and brightest young minds in business--her clients include Harvard Business School, Wharton, NYU Stern School of Business, Kellogg School of Management, BofA/Merrill, Citigroup, Baird & Co., The Forte Foundation, and 85 Broads, among others. Jodi has appeared on MSNBC and her career advice has been featured in The New York Times, Business Week, WSJ finance, CNN Money, Real Simple Magazine, MSN Careers, Yahoo! and Career Builder.com.

Jodi is a former Peace Corps volunteer (Southern Chile) turned investment banker (Goldman Sachs) turned communication expert. She received her MBA from the Johnson Graduate School of Management at Cornell University, where she was a Park Leadership Fellow and received a full-ride scholarship to business school. Before turning to the world of finance, Jodi was a policy analyst at the U.S. EPA and did brief stints at the White House and Governor's Office of Illinois. She has a B.S. in Social Policy, Magna Cum Laude, from Northwestern University's School of Education and Social Policy.

Jodi lives in Chicago with her husband and two little girls, Bella and Arden. She is a former trustee of the Brooklyn Children's Museum and serves on the Board of Directors of the Urban Education Exchange, a Harlem based non-profit aimed at eliminating the achievement gap in reading.

Customer Reviews

4.6 out of 5 stars
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This is a great book for new professionals and ANYONE who wants to improve how they communicate.
Miriam Salpeter
I will also say that the lessons taught in this book have improved communication skills in social situations as well.
Stephen Gundee
Great book written in easy-to-digest style chock full of real world examples that can be applied at work immediately.
A. Sharfi

Most Helpful Customer Reviews

10 of 11 people found the following review helpful By @scottmagdalein on July 18, 2011
Format: Paperback
First, to Jodi Glickman (the author), thank you! It's obvious that you've written this book from a position of generosity, sharing what you've learned, holding nothing back. That alone speaks volumes about your perspective throughout the book.

Second, to everyone else, this book is an absolute MUST-READ if you expect to be a valuable part of your team or if you plan on being successful in your professional life. Yes, it's that necessary.

Some people pick up the ability to communicate effectively over years of watching older, better communicators. Very few people are born with it. I'm neither. I'm 26 and don't have the time to "glean" good communication skills from years of experience. My industry (mobile app development) moves too fast and if I'm not providing value to my team now, I can be replaced in a heartbeat...or my team will suffer...neither of which are good options.

GOTJ saved my career. After two consecutive years of getting slammed on my annual review for poor communication skills, I decided to take my own development seriously. I read a couple books, but they only shared principles. It's as if most good communicators don't actually know what makes them a good communicator...or maybe they just can't communicate it. :)

It wasn't until I stumbled across GOTJ (by a related books search in Google after finishing 5 Dysfunctions of a Team by Lencioni) that I really felt like I had a tool that was going to make me a better communicator, help me provide more tangible value to my team, and keep me out of the unemployment line. The principles are backed by examples and REAL language to use in REAL situations! It's as if Jodi has been watching me fail to communicate and decided to write a manual to fix me!
Read more ›
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5 of 6 people found the following review helpful By Miriam Salpeter on May 23, 2011
Format: Paperback
This is a great book for new professionals and ANYONE who wants to improve how they communicate. Studies show "emotional intelligence," including communication, is more and more important for career success. (I've written several stories about the topic.) In easy-to-follow case studies, the author describes various (often tricky) scenarios and outlines exactly how to respond in each situation.

As a bonus, the book includes details about how to sell yourself. I loved the section, "Different Person, Different Pitch," where Glickman outlines how important it is to identify which of your stories will resonate with your audience members. She explains, "Just as you probably have multiple online profiles -- Facebook, Linkedin, Twitter -- you should also understand that different situations warrant different pitches of stories." She walks you through how to focus on determining what elements of your story to develop and use later.

To top it off, there's a "cheat sheet" section at the end, outlining advice from each of the sections and reminding the reader of the salient points in each chapter. What a great resource for anyone reading the book and a way to be sure it's easy to implement!

I highly recommend picking up a copy of "Great on the Job." No doubt, you'll learn something new or think about communication differently when you are done.
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2 of 2 people found the following review helpful By Stephen Gundee on June 24, 2011
Format: Paperback
There is a saying "little things big difference" I think this perfectly describes the approach Jodi takes in her book. The beauty of Jodi's method is that it offers a simplistic approach to many common and difficult real world situations. How many times have you had a great idea, but due to a lack in communication skills you are unable to articulate it appropriately?

If there is one unifying trait of many of the world's great business leaders is that they are great communicators. Their ability to crystallize and simplify a complex idea or approach is what sets them apart and makes them great. Great On The Job goes over exactly that, how to be an effective communicator and in doing so set your self apart from the rest of the pack. I will also say that the lessons taught in this book have improved communication skills in social situations as well.

Great On The Job has taught me many "little things" that have already gone a long way making a "big difference" in how I approach business calls, email, as well as many social interactions.
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1 of 1 people found the following review helpful By Caroline on August 10, 2012
Format: Paperback
Sure wish I had this book earlier in my career. So many wonderful professional development and business communication tips/strategies that many of us lacked when starting off in the world of work.
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1 of 1 people found the following review helpful By Happy on March 15, 2012
Format: Paperback Verified Purchase
This was a great resource. It really helped me communicate more clearly and in a friendlier way. I would recommend this to those having difficulties communicating or those who just don't know how to put their ideas in a positive way.
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1 of 1 people found the following review helpful By Beth Rivelli on August 5, 2011
Format: Paperback
Ninety percent of Project Management is communication. As a small business owner and Project Manager, I have found Jodi's book to be a valuable tool for approaching the "art" of Project Management. I keep it next to my computer and refer to it whenever that voice in the back of my head says, "Hmm. Is there a better way to approach this?" The simplicity with which Jodi presents her material streamlines my getting to the end goal of being a more effective communicator. Thank you, Jodi, for passing on your expertise.
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