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GreatCall 5Star Urgent Response Medical Alert Device (Silver)

4.1 out of 5 stars 265 customer reviews
| 137 answered questions

Price: $54.95 & FREE Shipping. Details
Only 1 left in stock.
Sold by THB Electronics and Fulfilled by Amazon. Gift-wrap available.
  • Lightweight, convenient design clips to your purse, backpack, or keychain
  • Hold the button for 5 seconds to bypass 5Star Urgent Response and connect directly with 911
  • Free access to LiveNurse--24/7 health advice from live, registered nurses
  • Built-in GPS tracks the responder on GreatCall's secure, private website
  • 5Star Agents can provide translation support in over 100 languages
  • Perfect as a child safety device, female safety device, and medical alert system
6 new from $45.75 2 used from $19.00
$54.95 & FREE Shipping. Details Only 1 left in stock. Sold by THB Electronics and Fulfilled by Amazon. Gift-wrap available.

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Product Features

Color: Silver
  • Size (LWH): 2.5 inches, 1 inches, 0.75 inches
  • Weight: 0 ounces
  See more technical details

Product Description

Color: Silver

Product Description

While some medical alert devices don’t work outside the home, the 5Star can go anywhere. The 5Star is powered by the nation's largest, most dependable wireless network so it works at home or on the go. The lightweight, convenient design makes it easy to clip on to your purse, backpack, or keychain. Pressing the 5Star button puts you into immediate contact with 5Star Medical Alert Agents, who can conference in loved ones or contact 911. The 5Star makes the perfect medical alert system for seniors. Unlike Phillips Lifeline, First Alert and other medical alert devices, the Splash offers mobility, access to registered nurses and board-certified doctors, and caregiver tools to keep families connected.A GreatCall GoPlan on your 5Star gives you access to Urgent Care -24/7 health advice from live, registered nurses. Nurses can triage your medical questions, and if needed, have a doctor call you back within 30 minutes. GoPlans also include access to GreatCall Link - a smartphone app for family caregivers that provides them with updates on the status and well-being of the person carrying the 5Star, with the ability to track via GPS. Use GreatCall's secure, private website to maintain your personal profile with important details that can help emergency responders. With translation support in over 100 languages, the 5Star is perfect as a child safety device, female safety device, and medical alert system.

From the Manufacturer

The 5Star Responder, a Wireless Personal Security Device by GreatCall

It can happen in an instant. You get separated from your child. Your Dad doesn’t feel right but he’s not sure he should call 9-1-1. Or you just feel uneasy walking to your car. Would your child know what to do? Would your dad? Would you?

With the 5Star Responder, you’ll know exactly what to do: Push the button and ask for help. One touch and you’ll be immediately connected to 5Star Response Agents. Using GPS technology and enhanced location analysis, these Certified Agents can determine your location, conference in family and friends, dispatch 9-1-1 emergency services and get you the help you need.

With 5Star Urgent Response, now help is right at your fingertips.

Immediate connection to Certified 5Star Agents

5Star gives you live, 100% U.S. Based Agents certified by the National Academies of Emergency Dispatch and trained in CPR and other emergency protocols. All 5Star Agents are equipped to handle a wide variety of situations and are available 24-hours a day.

Reliable Nationwide Coverage

5Star works nationwide and provides you with immediate access to help anytime, anywhere wireless coverage is available. 5Star service is powered by one of the nation’s largest and most reliable networks.

GPS technology and enhanced location analysis

5Star Agents utilize GPS technology, advanced location analysis to locate you when you call. You also have access to an online locator at, so you can find the Responder if lost, or locate a user at anytime.

5Star and 9-1-1 work together

When you call 5Star, an Agent will identify and locate you, assess your situation and send the help you need. They are able to conference in family and friends, assist in dispatching 9-1-1 emergency services and will stay on the line with you until your situation is resolved. In the event of a critical emergency, you can also press and hold the Responder’s Call Button for five seconds to bypass 5Star and connect directly with 9-1-1.

Your Personal Profile

Your Personal Profile includes comprehensive personal details including emergency contacts, doctors and medical conditions, which enable 5Star Agents to assist you quickly and safely in an urgent situation. The more information you provide, the more prepared you’ll be in an emergency.

Free LiveNurse

5Star Agents can connect you to live, registered nurses anytime, day or night. This award-winning service provides health advice from experienced nurses in English or Spanish with no appointment necessary.


The Responder features single-button operation with a powerful speakerphone and simple voice commands and light signals.


5Star service is just $14.99 a month with no contracts and no cancellations fees. Get $10 off the $35 one-time activation fee when you activate online. First month free for Amazon customers.


5Star Agents can provide support for assistance in over 100 languages.


Compact, lightweight design easily clips to your purse, backpack or attaches to your keychain.

Fits easily in your hand
Fits easily in your hand. (View Larger.)

Technical Specifications:

  • Dimensions 2.9 / 1.6 / 0.6 inches (74 X 40 X 15.7mm)
  • Weight 50 grams (1.8 ounces)
  • Available colors Silver & Black
  • Antenna Internal
  • GPS Assisted GPS with location updates while in call – dedicated antenna
  • Protocols supported Voice, SMS, Data
  • Speakerphone Yes
  • LED’s Battery (dual color), Signal strength (dual color)
  • Sound External speaker with sound chamber – Supports voice and tones
  • Battery 500mAh Li-Polymer Up to 3 days standby time before recharge
  • Charging micro-USB AC Charger

Included Accessories

  • 5Star Responder Device
  • User Guide
  • Quick Start Guide
  • Accessory Clip
  • Keychain Attachment
  • Battery Charger
Small enough for a backpack
Hangs easily from a backpack. (View Larger.)

Product Information

Product Dimensions 2.5 x 1 x 0.8 inches
Item Weight 8.8 ounces
Shipping Weight 8.8 ounces (View shipping rates and policies)
Domestic Shipping This item is also available for shipping to select countries outside the U.S.
International Shipping This item can be shipped to select countries outside of the U.S. Learn More
Item model number APT220DS00SE
Customer Reviews
4.1 out of 5 stars 265 customer reviews

4.1 out of 5 stars
Best Sellers Rank #30 in Industrial & Scientific > Professional Medical Supplies > Durable Medical Equipment > Mobility Aids & Equipment > Wheelchairs, Mobility Scooters & Accessories > Motorized Scooter Accessories

Warranty & Support

Product Warranty: For warranty information about this product, please click here


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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Color: Silver Verified Purchase
The 5star Responder and 5star Response is amazing. It's probably the most portable, cost effective personal safety device on the market.

As a lifelong allergy and asthma sufferer who's had a few close calls, I had considered purchasing a medical alert button before but I found every other service far too expensive (and just a little bit uncool... hey I'm only 29). Then I found the 5Star Responder. 5Star is so much more than your typical medial alert button. It's really like a personal emergency concierge or an On*Star for people.

5Star isn't just for medical emergencies. You can call 5Star for any urgent or potentially urgent situation. You could be afraid to walk to your car alone at night, run low on gas and need directions to the nearest station, or hear strange noises in your home. At the push of a button a friendly 5Star agent will come on the line and offer assistance. Thanks to the unit's built in GPS the agent on the line will know exactly where you are and where to send help if you need it.

The responder device retails for under $50 and the monthly service fee (after a one time activation charge) is just $14.99 with no contract and it works anywhere on the Verizon network. This means that unlike a traditional medical alert button that's fixed to your home, the 5Star responder goes with you and is ready to provide assistance anywhere you happen to be. The device is small and weighs just 1.8 ounces. I keep mine clipped to my belt and I hardly notice I'm wearing it. When traditional medical alert companies charge $30-45 dollars a month for a service you can't take with you, 5Star is definitely a bargain. As an added bonus, 5Star even offers a LiveNurse service that a 5Star agent can conference in for you to answer any of your health or medical questions.
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Color: Silver Verified Purchase
I bought two. I think this is a great product - particularly for women. Real people answer when you call, and they are very helpful.

My mother in law is in her 50s, drives an older car, and often works late doing photography. She's very independent, but my wife and I worry about her. She travels all around, often to urban locations, to take photos. We're particularly worried about her walking to her car, or walking by herself in the city.

I bought her one of these. She has a cell, but there's no way she's going to get to it in an emergency with the camera and bag and all the other stuff she often carries. With this thing, she can clip it to her bag, and call for help with one button press. Pretty cool.

So, I also bought one for my wife's grandmother. She's 80, and lives alone (also independent). She had a scary incident a couple of months ago when she was sick with the flu, and couldn't get to the phone. A neighbor found her. This thing would have helped.

My mother in law is very happy with the gift. She called me later to tell me how much she liked it, and how much safer it makes her feel.

Very glad I bought. For $50 a piece, it's cheap enough to try. The monthly is $15 for 1, $9 for each additional. $25/month isn't much to know they're safe. I'm going to try this out for a few months.
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Color: Silver
We've used this for over three years now. It is highly reliable and allows you to travel anywhere in Verizon's network (which is almost everywhere in the US). It is better to think of this as a cell phone device that has specialized people ready to help you as soon as you push the big button in the center. You talk with them almost instantly. You can test it by pushing that button (they encourage you to do it now and then) and that gives you a feeling of confidence. Their people are incredibly friendly and effective.

If you lose your connection, the red light tells you so and you just turn it off and back on, like your cell phone, as long as you're in Verizon's massive US service area. If your home has a weak Verizon signal (like mine does) get a cell extender (Amazon and Verizon have them). They cost about $200 and will give you reception throughout your house (for you cell phones, too).

With the locator function, you can authorize anyone you want to be able to go on their website and locate EXACTLY where you are, at any time, either using a map or satellite image. Basic GPS functionality and it works easily.

Other reviewers have posted some negative reviews, which I will address:

- Ours holds a charge. Never had a problem. Remember; it's like a cell phone you leave on all day. The battery will last as long as your cell phone battery does. They encourage you to charge it by your bed every night, although it can go days on a single charge. It remains functional while it is charging. More than three years now and it still holds the charge.

- If you think a $35 one-time fee is too much, you probably don't own a cell phone. I doubt that there are any free services like this.
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Color: Silver Verified Purchase
I thought this would be great for my 82 year old mother. She has a First Alert, but this has so many more great services. It arrived today and I went online to activate it for her. I could not, however, get past the first page of info., so I called customer service. They informed me that the product could not be activated for use in our area, due to insufficient Verizon coverage. I was calling customer service on my Verizon phone! He was sorry, but told me to send the device back, so it is being returned. It may be wise to check with their activation website before purchasing. We are in the NE corner of PA and use our Verizon phones all the time! I am so disappointed. And my mother was very excited about having more peace of mind just knowing that help would be there, if she needed it.
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