Customer Reviews

Greenworks 25092 18-Inch 24-Volt Cordless Electric Bag/Mulch Self Propelled Lawn Mower

5 star:		(10)
4 star:		(7)
3 star:		(2)
2 star:		(0)
1 star:		(3)

 

 

I bought this mower in early May of 2010. The first two times I used it, it required two battery charges to mow my quarter acre lawn. Then the transmission failed ("self-propelled" feature). I brought the unit to the warranty center as directed by Greenworks (closest 90 minutes away, in metro NY area!!). Now, more than 6 weeks later, there are still no replacement transmissions available according to Greenworks anywhere in the country, and no estimated time of arrival. Their warranty is worthless- they say ship it back to Amazon to get refund, and Amazon clearly states that this is NOT a returnable item!!

DO NOT BUY!!!

This little cutie kind of jumps like a wild pony with the self propelled option. You'll want to drop that lever when making turns and cutting small spaces. My prior mower was a 22" so I cut more narrow strips now but I LOVE how easy it is to push and to empty a smaller catch bag. Practice with the propelled lever in a large area of lawn, especially if you are inexperienced and not very strong. Our lawn is a little over a 1/4 acre and I don't even come close to draining the battery. The battery is easy to lift out, both hands because it is on the heavy side, for charging (or it can be charged in the mower). It does not develop a memory and can be charged at any time. Just watch and take it off the charger when the light turns green (about 5 hours, following initial 15 hours). A completely sealed battery that you don't have to worry about tipping. Nice, soft molded handle with levers that don't need a constant tight grip, so it's easier on your hands.

I love my battery self propelled Greenworks lawnmower, it works perfectly for 5000 square feet of lawn, about one hour of power supply, the only down fall is that you cannot regulate the moving speed and I am constantly forced to run behind the lawnmower, which is hard for older people to keep up with. One other plus is, it does not smell bad as gasoline powered lawnmowers and runs very quiet.
J. Dorian

I just received a damaged power button assembly on 9/16/2010, etc. other small headaches. I call into customer service and I am initially rudely interrupted, then I am told to repair the mower myself. I am then transferred to a manager who had an attitude to start but then was eventually professional unlike her subordinate. I needed to confirm that my warranty would NOT be voided since I am to repair the mower myself and I am still waiting on email confirmation for that and, I will have to wait, yet, another 5-7 business days to receive replacement parts, then there'll be repair time if there are no other headaches.

I call back to make sure that I receive my guarantee/ confirmation that my warranty will NOT BE VOIDED via email and the customer rep stated and I quote "YOU ARE VERY ANNOYING!" I then reply by saying she is very annoying as this whole experience is and she disconnects as in HANGS UP THE PHONE ON ME. STELLAR CUSTOMER SERVICE FROM CANADA, WOW!

I'll give an update soon on how things pan out, as of right now this company gets a big fat F +, but we shall see.

I am still getting used to the machine. It has quite a kick to start with the self propel feature, and I am finding I actually have to hold it back a bit on a battery full charge. The directions said it would take several runs and recharges to reach full capacity but I don't think it will ever do my yard in full as some spots are very thick and seem to strain the motor. As a new machine I am disappointed as it seems to cut poorly...I will get the blade sharpened soon and maybe that will improve it...just seemed to push over some dandelions rather than to clean cut. The machine is quite heavy to push into the garage as I am not wanting to run the motor and use the self propel feature inside the building. The bag is very easy to put in and take out. The mulcher not so great performance, maybe that will improve with battery optimum level. Much better than some gas mowers though...no stink, no messiness with gas and oil and plugs, and quieter. Years ago got better service from a plug in electric mower that was light, quiet and cut well, but the inconvenience of the cord was too much to continue with. For the money not a bad purchase but would like the technology to advance more.

My last lawnmower was a John Deere. This does just as well. All of my neighbors are jealous of how quiet it is, and how well it cuts. Some were skeptical of how long it would last, but I have a .23 acre lot minus my house and driveway, and I am able to mow two times on one charge. I like to mulch more than bag, but I have done both.

Mulching: the blades of grass end up being approximately 3/4", which I think is adequate, though I'd like it slightly smaller than that.

Bagging: it is obvious when the bag is even half full because the weight of the grass is pulling it down. The capacity of the bag is lacking somewhat, but manageable.

The single lever height adjuster is very nice, and works well. The battery is heavy, but you'd expect it to be.

Overall, I'd buy it again, the price was competitive, and the next-to-no maintenance is a luxury. I've used it this entire summer, and have yet to regret it.

WAs in great condition when recieved, was easy to assemble, not 100% sure if I can adjust the speed that I have to walk at to keep up with it though. seems a little fast if I can't. Ican can keep up with it, but I'm sure there are many who would find it diffiult to do so!

I have used this machine 3 times now and charged the battery after calling the company and getting right through for 24 hours as they suggested over the manuals recommendation of only 15. I ran it for 40 minutes and it still had 1 green led showing. I charged it that night back to 100%. I ran it the next day bagging again and again used the self propel mode again as the day before for 40 minutes. This time I did the same amount of cutting and had 2 green leds left on. I charged it again and over this Memorial Day weekend really went to work on the entire yard. 1st and 2nd cuts were only 6,000 square feet. Friday night I ran the machine again using about half time self propelled and did the entire front and back about 3500 square feet and went over the area in back twice bagging again. I ran the machine for 1 hour and 10 minutes. I showed the amber light this time. I kept forgetting to empty the bag and each time it became heavy and was full. Not really a good thing to do. That night was the third charge back to 100%. Each time I noticed the battery charging faster than the last. The machine even down to almost saying it need to be charged never lost blade speed, nor did it slow its pace. Saturday I finished the entire yard in about 30 minutes bagging leaves from the Florida winter. This was still using the self propel option and after that took a 30 minute rest. The machine still showed 2 green leds on yet. I came out and inserted the mulcher attachment and proceeded to do the entire yard of almost 10,000 square feet. I mostly walked the machine without self propel more than 50 % of the time but went over many spots more than once. After 2 hours of use I showed the red or recharge led only but the machine never appeared to lose power or blade speed. It still started smartley and had plenty of power even though it showed to recharge. Each time I recharged the battery I waited for the GREEN power led on the charger to appear. I measured well over 25 volts with a multimeter Sunday after a full charge and I did not use it on Sunday. I way about 245 pounds at a height of 5'11" and am 63 and a half. I never thought this machine was this well made and it served me well and did a lot of first cut cleanup work for me. I never wanted to do more but the machine was stilling to work when finished. This machine was willing to do more work than I was ready for. Thinking of buying a new battery one day in the future would be a lot cheaper that the GAS,OIL, BELTS, AIR FILTERS and the maintenance costs assuming nothing went wrong with my Torro gas mower. My test socket showed at my electric rates here in Florida that the price was about 24 cents a charge. That is compared to about 8 dollars worth of gas to do the work I did this weekend. This little monster is only 18" a cut but it did a job that I am really proud of and never let this big boy down at all. I also DO LIKE the smaller size because the larger machines are bulky and hard to handle for most folks I know. The adjustment for all 4 wheels was really an added lovely feature because I changed my height twice and it took me 2 seconds to do that. Anyone that writes about this machine in a negative manner is not thinking well at all or had too much sun. When I called the company I was treated to a lovely woman from Canada who was really on the ball and had answers without a second thought and really knew what she was talking about. I like the little beast and will keep my lawn nicer now because it is a pleasure to use and smell the fresh gulf air instead of the what not that comes out of the gas job. At $349 I got a good deal from Amazon and the shipping was free to boot. This machine does not appear to be as heavy as it says and all wheels had quality SEALED BEARINGS! All parts are in stock at the manufacture in Canada and I really liked the blowup of the parts, with Identification and Part Numbers. This machine is a great deal for anyone with less than 10,000 square feet of lawn. I would even do more but my limit is about half that in this heat. My 4th charge after Saturday sent the led panel back to the amber led 2 seconds after I had the charger on, so it was not even close the the red mandatory charge point at the time I stopped it. Good Machine! RC

UPDATE: June 14th 2010,
After five charges now this battery has been doing work way beyond what I expected of it. I ALWAYS top off the battery and even when all the green leds are on I still wait for the charger to turn from the red to green display. I found this charger also has an auto trickle charge function which is a very small charge rate to keep a battery at full charge in certain conditions as mentioned in the owner's manual. The battery sat unused for over 10 days and before I used it I put the charger on it for about three hours and allowed again it to turn the led on the charger from red to green. Two days later I mulched about 4 inches of fairly good grass and only took half a cut to get a nice clean look and a good mulch. I did use the power assist self propel lever all of the time because it is 100 feet for every pass. In 40 minutes of mulching which used a lot of battery power I had cut an area of 2200 feet on the side and rear behind my pool cage and the batter had dropped to the amber led telling a charge would be need in a short while. I hit the pool and let it rest for 10 minutes and came back to a 1st green led on the battery. I then made a few runs up the other side of my land in about 10 minutes in some light grassy areas and went back around and finished off the side I originally started on and drove it up to the garage. I then made a few strips cut next to the front roadway and then back to the garage area for a battery removal and a clean up with a soft brush. I still had an amber led showing and the machine never slowed down and still had the blade doing its semi quiet whirring with no apparent loss of power. I find this machine an awesome device and it is very helpful to me. When a battery finally fails I will compare it to the price of GAS I BOUGHT< PLUGS< OIL<BELTS<MAINTENANCE<AIR FILTER and what else I am breathing in when running a filthy gas mower.I am sure the battery will be a lot less than these costs. This machine is a godsend to mankind and I love it!
Ray Cauchon Spring Hill, Florida

This is an excellent mower! We just cut it out of the box (weight 90+ lbs,) did a little assembly, removed the wheel blocks and it was ready to go. It started right up. Even though it weighs a lot, it is easy to manage. It is very easy to use and is very quiet.

The mower works FINE for my lawn which has hills.
PLENTY of power with full back going up and down the hills.
Love it.....................