Customer Reviews

Grill Alert Talking Remote Meat Thermometer

5 star:		(13)
4 star:		(6)
3 star:		(2)
2 star:		(2)
1 star:		(8)

 

 

I used the thermometer about 7 or 8 times and it stopped working. I have seen several reviews complaining that the probe fails so I'm hoping that's the problem.

Update 2/27/08: I ordered a new probe from Brookstone for $25 (incl. shipping) and it is a much sturdier design than the original. I assume they were getting a lot of complaints and returns so they redesigned it. So far the new probe is working fine. Interesting to note, I gave a negative review of this product on their web site and they never published it, although they sent me a thank you note for my review.

I received this for Father's Day last year. I was skeptical - but it actually works. I can put some tri-tip in the smoker and hang in the pool or chat with guests while keeping an eye on the large LCD display. The range is very good, I can sit in the pool with the display next to me on the deck (at least 20-30 feet away) or go back inside the house. It beeps and talks to you a few minutes before your food is at the desired temperature. I use it primarily for beef, and the settings (rare, medium, etc.) are pretty accurate. This is especially good for large cuts of beef since it is often difficult to gauge whether the meat is pink inside or not. I would highly recommend this. Easy to set-up, then all you do is select the type of meat and the desired cooking level. Pork and seafood default to only one setting choice (well-done) but you can just use the temperature readout to cook to the desired temp.

I have owned several of these and given a few away as gifts. I LOVE how well they work when they are brand new so when mine failed I bought new ones assuming I just got a lemon. THEY ARE ALL LEMONS. My observation of several units is that the average service life is from 3 to 6 uses. Sometimes a new probe fixes the problem ($20 ea) sometimes nothing (including hitting the reset button) helps. Look at other product reviews on different web sites; they all complain about how quickly the unit fails. You may also notice that several different brands all look alike with the same screen indicating that they are all the same unit sold under different brand names.

With all the bad reviews of these things the firms selling these things should consider the ethics of selling something this expensive that only works a few times. Unfortunately the other brands of remote thermometers, from what I have seen, all seem to fail after only a few uses. This is a real drag because when they work, they work great, and I guess that's why I am so annoyed.

Have I owned one of this make and model? No. But I have owned 4 or 5 of the Webber units that are essentially the same design. I have also owned 8 or 10 of the probes that stick into the meat.

The thermometers are great when they work. They are so good that, even knowing the design flaw, I keep buying them and replacement probes.

The receivers and transmitters all work well and seem to have an expected long lifetime. The probe is the Achilles heel in every make and model of wireless thermometer. Within the metal, flexible shielded cable that runs from the probe to the transmitter are small wires. Small weak wires. Small fragile wires. Small worthless wires due to their failure rate.

If the user closes the lid of the BBQ or smoker on the metal shielded cable between the probe and the transmitter, the internal wires WILL fail. It may take 2 or 3 times, but they will fail. If the metal shielded cable is kinked or bent too sharply, the internal wires will fail.

A couple of years ago I was on the Webber customer service line (again) requesting a new probe because the wires failed. I asked the customer service representative if she owned one of these wireless systems and, to my surprise, she said "Are you kidding? I would NEVER own one of these". I asked her why and she said "I have a full time job, 7 days a week taking calls just like this one - people complaining 8 hours a day, 7 days a week because the probe failed".

Now, if I were her boss, I would have fired her on the spot. From a consumer's point of view I found this conversation somewhat alarming.

This summer I will probably buy another and attempt to keep the smoker's lid from crushing the tiny worthless wires - but eventually I will fail and so will the probe.

In short, this is a great product with a major and easily correctable design flaw. Be prepared that the wires within the shielded cable can and will fail.

Came right away! Works great. It even warned me when a roast caught fire on the grill. (made a different tone and I went to check) It also gives about a 5 degree warning before the target temp. is reached. The speaking voice is pleasant and loud enought to heard well. Has a belt clip to wear the reciever on your person. I've used it indoors and out, without fail.
Highly recomended!! Thinking of buy'n a second one for the vacation home.

Mine stopped working after about a dozen uses in about a year and a half. Now, when I turn it on and insert the probe into a piece of meat, the temperature jumps to 199 degrees within a minute or two -- and that infernal piercing voice insists that my "entree is ready!" The unit is older than its one-year warranty, but since I'm sure that the product was designed to last longer than one year, I called the company and asked that the warranty be put aside, and that they do the right thing and replace the unit. The agent said they couldn't because their policy says they can't. I tried to explain circular reasoning to her -- but I did not succeed. Hung up and threw the thing in the trash.

Very disappointed with this product. When it did work, it was great, but it quit working after five uses. Too bad. Last time I'll buy from this company, as they must know about this since it happens so often.

I was not happy with this remote meat thermometer. The base and the thermometer display continually had to be reset to work together. It was so much of a hassel I threw it away. I would not recommend purchasing this product.

Recieved this as a gift and loved it. But two issues. no timer and no way to override the preset temperature settings. Then at about 3 months or so it failed. Went to the store and they said I was using the wrong brand of batteries (?). They sent me packing and I tossed it in the trash when I got home.

I got this for myself (I'm gadget freak) figuring that it would give me a shot at grill-roasting without needing to periodically open the grill, quick-read the temp. and then wait 20 minutes for the temp. to rise back again. This thing works. It cuts my grill roasting time in less than half, talks through 3 courses of brick, and gives pretty accurate temp. readings. As long as you set it up right, make sure the batteries are good and that the 2 units are on the same wavelength (there's an indicator for that) you're going to be good. Just keep the probe in a meaty place and away from any bones. I've done chicken, pork, lamb, beef and yesterday's 20 lb. turkey in the indoor oven. This will be a Christmas gift for my neighbor; I don't trust the cheaper ones; I know this works.