More About the Author
I am Chief Business Analyst and EVP at IIBA, with responsibility for IIBA's strategy, standards development, chapters, the IIBA Community Network, and enhancing educational opportunities for IIBA members. I was one of the charter members of IIBA and served on the IIBA Board of Directors from 2006 to 2009.
I have over a decade's experience as a business analyst and project manager across several industry sectors, including regulated professions, utilities, automobile manufacturing, courier services, and mortgage banking. During this time I have performed just about every task a business analyst could be expected to do, from developing corporate and product strategies to being paged by end-users looking for technical support.
I'm a CBAP, PMP, and OMG Certified Expert in BPM (at the Business Advanced and Technical Intermediate levels). I have taught project management and requirements analysis at Humber College, have a B.A. degree in History and Political Science from the University of Toronto, and am a graduate of the Second City's improvisational comedy program.