This book is for every manager who has participated in an employee opinion/engagement survey and would like to utilize the data to strengthen their leadership skills and improve their organization. Several chapters include specific examples from surveys administered by Peter Barron Stark & Associates. Their concepts are enlightening and transferable to other surveys as well. Chapter Seven is extremely helpful for leaders in any organization that want to develop an action plan, based on their survey results, by providing easy to use templates guaranteed to produce results. The final chapter on leadership is also a must read for every leader who desires to become the type of leader that their employees will long to follow.
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Editorial Reviews
Review
The most challenging component of any employee opinion survey is answering the question, "The results are back, now what?" This book provides the solution and, in doing so, opens doors to enhanced employee productivity and satisfaction. The benefits to the organization and its employees are countless. --Lori Poole, Executive Vice President, Human Resources Director, California Bank & Trust
We've been conducting employee opinion surveys for many years and have found the information on creating action plans to be particularly helpful as it encourages participation from all levels of staff. I am happy to say that by utilizing the templates to create our action plans, we have been successful in increasing our ratings year after year --Becky Ramos-Arzola, Vice President Human Resources, San Diego Metropolitan Credit Union
Employee opinion surveys are a valuable leadership tool. They help to indentify where things are going well and where there are opportunities to make things even better. I have found the most challenging aspect of the process to be analyzing the data and developing a plan utilizing the data. This book provides step-by-step Action Plans to assist you in developing a leadership plan based on the survey results. --Sharon Owen, Administrator, Gibson, Dunn & Crutcher
We've been conducting employee opinion surveys for many years and have found the information on creating action plans to be particularly helpful as it encourages participation from all levels of staff. I am happy to say that by utilizing the templates to create our action plans, we have been successful in increasing our ratings year after year --Becky Ramos-Arzola, Vice President Human Resources, San Diego Metropolitan Credit Union
Employee opinion surveys are a valuable leadership tool. They help to indentify where things are going well and where there are opportunities to make things even better. I have found the most challenging aspect of the process to be analyzing the data and developing a plan utilizing the data. This book provides step-by-step Action Plans to assist you in developing a leadership plan based on the survey results. --Sharon Owen, Administrator, Gibson, Dunn & Crutcher
About the Author
Peter B. Stark and Jane Flaherty lead the management consulting firm, Peter Barron Stark & Associates, which specializes in creating workplace cultures where employees love to come to work and customers love to do business. During the past twenty years, their firm has administered employee opinion/engagement surveys to nearly 100,000 employees around the world. The data from these surveys and the experience of working with these leading organizations has allowed Peter and Jane to become specialists in the art of developing a corporate culture that attracts and retains loyal, engaged employees. They are experts in workplace excellence and write and speak extensively on this topic.
Peter and Jane have co-authored several books including The Competent Leader, The Pocket Guide to Leadership Skills, Lifetime Leadership - Leaving Your Legacy and The Only Negotiating Guide You'll Ever Need.
Peter and Jane have had the privilege of partnering with hundreds of organizations including Alcon Laboratories, California Bank & Trust, Campbell Soup, Charlotte Russe, Crain Communications, Farmers Insurance, Gibson, Dunn & Crutcher, Lowermybills.com, Kaiser Permanente, Lowe's Metlife, New England Patriots, NIKE, NFL, Phoenix Suns, Purina, Qualcomm, Reckitt Benckiser, San Diego Convention Center, San Diego Padres, SONY, Toshiba America Information Systems and WD-40.
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First Sentence:
In all of our years conducting surveys, we continue to be impressed by the benefits both individual leaders and organizations realize when they ask for their employees' opinions and act upon the feedback they receive. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
improve this specific area, lower rated areas, may have scored low, workplace excellence, action planning meeting, action planning process, aim frame, employee opinion survey Key Phrases - Capitalized Phrases (CAPs): (learn more)
Example Questions, Human Resources, Walt Disney, Disney World, Personal Leadership Vision Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
In all of our years conducting surveys, we continue to be impressed by the benefits both individual leaders and organizations realize when they ask for their employees' opinions and act upon the feedback they receive. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
improve this specific area, lower rated areas, may have scored low, workplace excellence, action planning meeting, action planning process, aim frame, employee opinion survey Key Phrases - Capitalized Phrases (CAPs): (learn more)
Example Questions, Human Resources, Walt Disney, Disney World, Personal Leadership Vision Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
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