The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!
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Editorial Reviews
Review
The Guide to a Successful Managed Services Practice from MSP University is a must-have for any organization considering offering proactive, flat-rate I.T. Services. --Kurt Sippel, President, Applied Tech Solutions<br /><br />The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions<br /><br />We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES
We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES
The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions
We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES
The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions
About the Author
Vice President and CIO of Intelligent Enterprise, a Gold Certified Microsoft Partner, and MSP University, Erick Simpson is a recognized IT and Managed Services Author, Speaker and Trainer, and contributor to numerous industry publications and events. Author of The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know..., the definitive book on Managed Services, and the follow-ups in MSP University's Managed Services Series The Best I.T. Sales & Marketing BOOK EVER! - Selling and Marketing Managed Services, and The Best I.T. Service Delivery BOOK EVER! - Hardware Warranty, Break-Fix, Professional and Managed Services, Mr. Simpson has also co-authored the HTG publication Peer Power - Powerful Ideas for Partners from Peers. MSP University has helped numerous Vendor Channels, their Partners, and thousands of independent IT Solution Providers worldwide educate themselves in transitioning their I.T. Service Businesses to successful, profitable Managed Services Practices. Mr. Simpson's prior experience includes overseeing the design, development and implementation of Enterprise-level Help Desks and Call Centers for Fortune 1000 organizations.
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
5.0 out of 5 stars
Phenomenal Managed Service Book,
By
This review is from: The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know... (Perfect Paperback)
Every Small Business consultant needs to read this book. Yes, it's an awesome guide to managed services. But it's also a great guide to deciding which services to sell, how to price them, how to sell them, and how to "deliver" after you've inked the deal.
Did you need to know how to run a help desk? Or how to create an escalation procedure? It's all here. You'll save literally hundreds -- maybe thousands of hours of work by reading this book. I run a very successful managed services business and I learned a great deal from this book. Simpson deserves a big hand for putting together such a valuable guide. It takes less than one hour of consulting labor to pay for this book. It is more than worth it!
4 of 4 people found the following review helpful:
5.0 out of 5 stars
If you provide managed services, read this book. If you don't... READ THIS BOOK!,
By
This review is from: The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know... (Perfect Paperback)
The IT pro industry has gone through many changes over the past 5 and 10 years. One thing that has remained constant is the lack (until now) of a "How do to it right" manual and set of processes.
Providing Managed Services today is, in my opinion the only way for an IT consulting firm - especially ones focused on the SMB space to survive. This book provides the real world information and tools you need to understand and implement Managed Services in your company. The authors have obviously LIVED the transition from break fix to recurring revenue streams, and have provided a roadmap to success for others looking to make the same transition. My company spent a year trying to make managed services work. This book helped us plan, execute and fine tune our offering to the point where we are now billing close to $200,000.00 in managed services, have happier customers, and less stressed staff. If you have even CONCIDERED looking at managed services, this is the one book to read. And if you HAVEN'T considered providing a managed service offering... READ THIS BOOK!!!
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Managed Services,
This review is from: The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know... (Perfect Paperback)
Erick nails the importance of Managed Services, especially in today's global economy. Your clients are no longer located in the same geographical region as you are, they can be any where. No service company should be without this powerful book that will take your business to the next level.
I can guarantee you, if you do not put the lessons to practice that are in this book your competitors will and you will be out of business! Stuart Crawford Calgary, AB http://www.stuartcrawford.com
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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managed services, prospective client, vendor management, warehouse manager, profitability matrix, bench time, earnings valuation, patch management, trouble ticket Key Phrases - Capitalized Phrases (CAPs): (learn more)
Help Desk, Office Manager, Service Provider, Network Monitoring, Pricing Model, Exit Strategy, Client's Vendors, Fulfillment Partners, All Others, Gross Revenue, Quality Control, Preferred Vendors, Flat Fee, Microsoft Operating Systems, Total Existing Annual, Service Agreements, Revenue Lost Annually, Best Effort, Consistent Marketing Process, Monitoring Only, All-You-Can Eat, Server Disaster Recovery, Trusted Advisor, Business Owner, Marketing Campaign Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
managed services, prospective client, vendor management, warehouse manager, profitability matrix, bench time, earnings valuation, patch management, trouble ticket Key Phrases - Capitalized Phrases (CAPs): (learn more)
Help Desk, Office Manager, Service Provider, Network Monitoring, Pricing Model, Exit Strategy, Client's Vendors, Fulfillment Partners, All Others, Gross Revenue, Quality Control, Preferred Vendors, Flat Fee, Microsoft Operating Systems, Total Existing Annual, Service Agreements, Revenue Lost Annually, Best Effort, Consistent Marketing Process, Monitoring Only, All-You-Can Eat, Server Disaster Recovery, Trusted Advisor, Business Owner, Marketing Campaign Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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