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The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know...
 
 
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The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know... (Perfect Paperback)

~ Erick Simpson (Author)
Key Phrases: managed services, prospective client, vendor management, Help Desk, Office Manager, Service Provider (more...)
4.7 out of 5 stars  See all reviews (25 customer reviews)

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The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know... + Service Agreements for SMB Consultants - A Quick Start Guide for Managed Services + A Guide to SELLING Managed Services - faster, easier & for greater profit
Price For All Three: $248.90

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Editorial Reviews

Review

The Guide to a Successful Managed Services Practice from MSP University is a must-have for any organization considering offering proactive, flat-rate I.T. Services. --Kurt Sippel, President, Applied Tech Solutions<br /><br />The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions<br /><br />We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES

The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions

We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES


Product Description

The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!

Product Details

  • Perfect Paperback: 320 pages
  • Publisher: Intelligent Enterprise; 1st edition (August 18, 2006)
  • Language: English
  • ISBN-10: 0978894308
  • ISBN-13: 978-0978894306
  • Product Dimensions: 8.7 x 6 x 0.8 inches
  • Shipping Weight: 15.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (25 customer reviews)
  • Amazon.com Sales Rank: #223,607 in Books (See Bestsellers in Books)

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Customer Reviews

25 Reviews
5 star:
 (21)
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 (3)
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Average Customer Review
4.7 out of 5 stars (25 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
5 of 5 people found the following review helpful:
5.0 out of 5 stars Phenomenal Managed Service Book, July 14, 2007
By Karl W. Palachuk (Sacramento, CA) - See all my reviews
(REAL NAME)   
Every Small Business consultant needs to read this book. Yes, it's an awesome guide to managed services. But it's also a great guide to deciding which services to sell, how to price them, how to sell them, and how to "deliver" after you've inked the deal.

Did you need to know how to run a help desk? Or how to create an escalation procedure? It's all here.

You'll save literally hundreds -- maybe thousands of hours of work by reading this book. I run a very successful managed services business and I learned a great deal from this book. Simpson deserves a big hand for putting together such a valuable guide.

It takes less than one hour of consulting labor to pay for this book. It is more than worth it!
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4 of 4 people found the following review helpful:
5.0 out of 5 stars If you provide managed services, read this book. If you don't... READ THIS BOOK!, January 30, 2008
The IT pro industry has gone through many changes over the past 5 and 10 years. One thing that has remained constant is the lack (until now) of a "How do to it right" manual and set of processes.

Providing Managed Services today is, in my opinion the only way for an IT consulting firm - especially ones focused on the SMB space to survive.

This book provides the real world information and tools you need to understand and implement Managed Services in your company. The authors have obviously LIVED the transition from break fix to recurring revenue streams, and have provided a roadmap to success for others looking to make the same transition.

My company spent a year trying to make managed services work. This book helped us plan, execute and fine tune our offering to the point where we are now billing close to $200,000.00 in managed services, have happier customers, and less stressed staff.

If you have even CONCIDERED looking at managed services, this is the one book to read. And if you HAVEN'T considered providing a managed service offering... READ THIS BOOK!!!
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Managed Services, February 10, 2008
Erick nails the importance of Managed Services, especially in today's global economy. Your clients are no longer located in the same geographical region as you are, they can be any where. No service company should be without this powerful book that will take your business to the next level.

I can guarantee you, if you do not put the lessons to practice that are in this book your competitors will and you will be out of business!

Stuart Crawford
Calgary, AB
http://www.stuartcrawford.com
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Most Recent Customer Reviews

1.0 out of 5 stars not worth a dime
First of all there are not 300 pages but 200, last 100 explain some trivial spreadsheets you can download from their site, so with a lot of repeating and ridiculous spacing you... Read more
Published 5 months ago by Ivan Barisic

5.0 out of 5 stars FANTASTIC
I purchased this book, as I want to change my business model, from Break-fix to Managed Services. I read it from cover to cover in a few days and now I am listening to the Audio... Read more
Published 17 months ago by Chris Timm

5.0 out of 5 stars Worth its value 10 times
The contents of this book contains valuable information if you are thinking of getting into managed services. If you include the contents of the CD, it is absolutely invaluable.
Published 17 months ago by Marco Romero

4.0 out of 5 stars Easy to Read...Easy to Implement
So many pages and so little time yet this book is easy to read. How he manages to keep the flow on what could be a very dry topic moving along at such a fast pace is amazing... Read more
Published 17 months ago by Amy Babinchak

5.0 out of 5 stars Excellent Resource
I am a business owner interested in the Managed Services market space. I have read so much about Managed services but have not found a step by step guide on how to implement the... Read more
Published 19 months ago by Prasad V. Rudraraju

5.0 out of 5 stars Worth every penny
As an E-Myth/Gerber fan, I consider Erick's work an "E-Myth for IT Services". It will get you thinking about your business as a business and it provides a roadmap to get where... Read more
Published 20 months ago by Mark S. Saum

5.0 out of 5 stars one of the top resources to learn the MSP model
Managed services, delivering different types of unlimited amounts of IT support for a flat fee, has been revolutionizing the IT industry in the SMB space. Read more
Published 20 months ago by B. Ahlquist

5.0 out of 5 stars Excellent Work
Insightful, intelligently written, engaging and motivational. Easily one of the best I've read in quite awhile. Well worth every penny of the investment required.
Published 20 months ago by McTaz

4.0 out of 5 stars A practical guide for today's MSPs and VARs
I've spent more than a decade covering the IT channel. This book should be required reading for any VAR looking to become an MSP. Read more
Published 21 months ago by J. Panettieri

4.0 out of 5 stars Read this book if you are seriously considering The Managed Services Business Model
Great Book! This book tells you why this is the time to move your company into the Managed Services model from the traditional break fix model and gives you all the tools to do... Read more
Published 21 months ago by Michael Duke

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