The Guide to a Successful Managed Services Practice - What Every SMB IT Service Provider Should Know... (Perfect Paperback)

~ Erick Simpson (Author)
Key Phrases: managed services, prospective client, vendor management, Help Desk, Office Manager, Service Provider (more...)

Editorial Reviews

Review

The Guide to a Successful Managed Services Practice from MSP University is a must-have for any organization considering offering proactive, flat-rate I.T. Services. --Kurt Sippel, President, Applied Tech Solutions<br /><br />The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions<br /><br />We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES

The team at MSP University have built a process that has value no matter where you are along the path to Managed Services. --Arlin Sorensen, President, Heartland Technology Solutions

We found, using MSP University's model, it is easy to communicate the value to our customers. --Phil Kenealy, President, ACES

Product Description

The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!

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Product Details

• Perfect Paperback: 320 pages
• Publisher: Intelligent Enterprise; 1st edition (August 18, 2006)
• Language: English
• ISBN-10: 0978894308
• ISBN-13: 978-0978894306
• Product Dimensions: 8.7 x 6 x 0.8 inches
• Shipping Weight: 15.2 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (25 customer reviews)
• Amazon.com Sales Rank: #223,607 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars Phenomenal Managed Service Book, July 14, 2007

By	Karl W. Palachuk (Sacramento, CA) - See all my reviews (REAL NAME)

Every Small Business consultant needs to read this book. Yes, it's an awesome guide to managed services. But it's also a great guide to deciding which services to sell, how to price them, how to sell them, and how to "deliver" after you've inked the deal.

Did you need to know how to run a help desk? Or how to create an escalation procedure? It's all here.

You'll save literally hundreds -- maybe thousands of hours of work by reading this book. I run a very successful managed services business and I learned a great deal from this book. Simpson deserves a big hand for putting together such a valuable guide.

It takes less than one hour of consulting labor to pay for this book. It is more than worth it!

4 of 4 people found the following review helpful:

5.0 out of 5 stars If you provide managed services, read this book. If you don't... READ THIS BOOK!, January 30, 2008

By	Gavin Steiner "Interprom Inc." (Toronto, Ontario) - See all my reviews (REAL NAME)

The IT pro industry has gone through many changes over the past 5 and 10 years. One thing that has remained constant is the lack (until now) of a "How do to it right" manual and set of processes.

Providing Managed Services today is, in my opinion the only way for an IT consulting firm - especially ones focused on the SMB space to survive.

This book provides the real world information and tools you need to understand and implement Managed Services in your company. The authors have obviously LIVED the transition from break fix to recurring revenue streams, and have provided a roadmap to success for others looking to make the same transition.

My company spent a year trying to make managed services work. This book helped us plan, execute and fine tune our offering to the point where we are now billing close to $200,000.00 in managed services, have happier customers, and less stressed staff.

If you have even CONCIDERED looking at managed services, this is the one book to read. And if you HAVEN'T considered providing a managed service offering... READ THIS BOOK!!!

2 of 2 people found the following review helpful:

5.0 out of 5 stars Managed Services, February 10, 2008

By	Stuart Crawford - See all my reviews (REAL NAME)

Erick nails the importance of Managed Services, especially in today's global economy. Your clients are no longer located in the same geographical region as you are, they can be any where. No service company should be without this powerful book that will take your business to the next level.

I can guarantee you, if you do not put the lessons to practice that are in this book your competitors will and you will be out of business!

Stuart Crawford
Calgary, AB
http://www.stuartcrawford.com