Top critical review
69 people found this helpful
Lacks Quality and Durability, Combined with Lackluster Customer Service.
on March 24, 2015
62 days, 9 uses! That's all it took for this umbrella's shaft to crack at the spring mechanism and yield it unusable. To its credit, the umbrella looks good and functioned well, but the craftsmanship I expected from this item was simply not there. Researching umbrellas and coming upon the great reviews of this umbrella, I had expected a quality product that would last at least a few seasons. That didn't happen.
When I contacted the company for a solution, they offered to fix it if I 1) sent the umbrella back at my expense which, being an odd shape is nearly half the cost of the umbrella itself AND 2) enclose a check for $10 to get it fixed. That does not strike me as stellar customer-centric service.