6 of 6 people found the following review helpful
1.0 out of 5 stars
GVision Touch Screens - Avoid This Product!, March 11, 2008
This review is from: Gvision P17BH-AB-459G 17-Inch LCD Touch Screen Monitor with Built In Speakers (Black) (Electronics)
This product has been a severe disappointment.
The first thing I noticed was that the screen is coated with a silver membrane that makes it hard to see even under ideal lighting conditions. Glare was very bad.
After connecting it I attempted to load the drivers. The Windows setup program crashed. I then attempted to load the Linux drivers which appeared to go without a hitch - except that the unit did not work.
I placed several calls to the manufacturer. Tech support would not answer and the voice mailbox was full so I couldn't leave a message.
I called again and selected sales. I got through to the US director of sales. I began by telling him that the vendor had a 10 day return policy and that I was concerned that if I exceeded that time before getting the unit to work, I would be stuck with it. The director assured me that he would make sure I would not get stuck with the monitor if we couldn't get it to work. What followed was the most frustrating 7 months of back and forth emails between myself and GVision.
The engineers would ask questions and give instructions, then in the next email ignore the answers and ask the same questions again. It was clear that they either did not understand english or just didn't read my responses. They would give the same instructions repeatedly.
After about 6 months, the manufacturer simply stopped responding to my emails.
It is now too late to return the product, thus I have a touch screen that does not work and I will never recover the money or time spent.
I would strongly urge anyone considering a G-Vision monitor to look elsewhere.
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