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92 of 99 people found the following review helpful
on December 29, 2011
I've been with H2O wirless for about a year now and last month they cut my phone off 10 days early of course on a holiday weekend. So We thought it was an oversight so I just paid the phone the next day and would deal with it when they opened again on Monday. They said it was cut off for excessive use. Really where is that in the contract? what is the cut off for unlimited minutes? No answer other than read the contract. Spent 2 days calling being lied to, hung up on, being told to call back & talk to the Billing Dept. Okay fine after another hour wait on the phone....there is no Billing Dept. Customer Service is billing. There is nothing they can do. Read the contract. I have it right here in front of me which paragraph as I don't see it. They didn't have time to discuss it. Really???????? finally got a supervisor after putting in a trouble ticket. they agreed to give me an extension of 6 days not the 10 they shorted me. paid my bill... My phone was to stay on till the 30th of Dec. On Dec. 24th off goes the phone no calls in or out only text is still on. Holiday weekend again....Office closed on Monday for the holiday...Tues submit trouble ticket they never called they resolved it & closed it without talking to anyone. So today Wed the 28th we speak to a supervisor and it was shut off for excessive use again of unlimited talk. We have our minutes used lets see how they compare no that is a privacy issue. It's my minutes!!!!! Told read the contract. what??? how about you read that part to me & show me where it says that. What does Unlimited Talk and Text mean to You??? Did I miss something! Has anyone else had this problem? Now I need to switch to another service who can you trust today. They said if I pay the bill they will give me a courtesy extensioere we are again Holiday weekend needing different phone for different service & I have 3 days after Dec 30th to save my phone number. Thank You H@o Wireless. My recommendation...Go elsewhere
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33 of 35 people found the following review helpful
on December 17, 2011
stick with at&t gophone they canceled my texting plan the terms of service is all lies international sms is forbidden costumer service doesn't take time to explain they disconnect the call after telling you short simple answers take 30 minutes to get one on the line, I did not hesitate to go back to at&t right away
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24 of 25 people found the following review helpful
on October 17, 2012
These guys are perfect if you're on a budget and have an iphone but don't want to go to any of the big 3 carriers. Since they piggyback on AT&T's network, you'll get equivalent speeds. At work customers would struggle to load their coupons on their sprint/verizon phone (and they'd hold up the line) so i'd have to whip my phone out to load it myself, which was faster. All from a $50 plan!

I thought i'd be happy and ignored reviews like what i'm about to write about h2o. Had them happily for a few months until they charged me twice for one month. I paid a bit earlier to get data back, but I guess their systems didn't register that and when the day came to auto-refill, they charged me again.

No problem, I thought. I hit up the online customer chat and the rep told me I had to fax all of these things for a refund. I decided to call the actual company and the woman opened a ticket for me to resolve it, so I decided to also have my bank dispute the extra charge. A few weeks later and yesterday I randomly lose service. I assume that maybe my sim card broke, or there was an outage. Neither. I go on their website and check my balance...

"Your Phone number seems not to be ours. Please try with a correct Phone number." They KICKED ME OFF their network, because I disputed an extra charge. Seems like some petty revenge. So I paid $50 for just half a month of service, just to end up also losing my number. Who gets kicked off a network? This isn't the graceful "you haven't paid us for x amount of time, you're losing service" kick that the bigger carriers do, feels like I got pushed into a pool with my phone at a college frat party.

So yeah, get h2o if you want still, but be careful. I was planning to switch to ATT for the iphone 5 anyways, but now I don't have a phone with service until the 5 is in stock again.
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22 of 23 people found the following review helpful
We tried the $25/month plan to save money. It was OK but we ran out early every month so we renewed early. Usually better to use their unlimited plans. However, the customer service is the worst I have experienced in my life. The third month we renewed our balance went to $25.06 and the expiration date advanced 30 days, but the phone would not work. Customer service rep said our new balance would not be usable until the OLD expiration date. NOTHING in the payment process told me I was buying calls for a future date. Over the next few minutes our balance and expiration date moved all over the place. Calling back, the rep played dumb and said our expiration date is now TODAY and our balance is ZERO. Also our login stopped working a few minutes later. I am highly educated and know how to troubleshoot, cooperate, and communicate. They unfortunately give nonsense, lies, and totally useless responses on the phone.
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16 of 16 people found the following review helpful
on August 24, 2011
Verified Purchase
Works well if you live near a tower. It can get kinda sketchy if you live in the country. It still works tho. Perfect fofor people that are over paying for service and best of all no tax or hidden fees.
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24 of 28 people found the following review helpful
on October 31, 2011
This company is just dishonest IMHO. Claiming to be "unthrottled" and "unlimited" on their $60 a month plan, I took the bait and signed up. Thankfully I didn't port my main cell number as this was only to be a test. After activating my phone things looked pretty good until I went to download something small from the Android Market. Things came to almost a screeching halt. The first 30 seconds of the download went fairly quickly, then just stopped for about two minutes, started back up for a short time, stopped again for two minutes, and after about 10 minutes the download finished. The same download on my other phone took less than a minute. Thinking this might be a fluke I factory reset my phone and tried again. Same results. Surfing was working good though.

Then I went to a Youtube link. Again the same symptoms. A quick short 30 seconds of loading then nothing. What is interesting is that streaming audio works great. Surfing works good. But the second you attempt to download anything it stops.

That is BS and dishonest. H2O is throttling and blocking certain sites with claims of doing otherwise.

What a waste of money for the price of the SIM and the first month at $60.
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21 of 24 people found the following review helpful
on November 2, 2011
Crap.

I have been using H2O Wireless prepaid card to communicate with my daughter in Hong Kong. I live in Florida and had a spare BB. I would buy the 20 rechargeable card about every 2 months. TODAY, 2 NOVEMBER 2011, H2O WIRELESS UNILATERALLY CANCELLED THE INTERNATIONAL TEXTING ON THESE CARDS WITH NO NOTIFICATION. SO I HAVE WASTED 46 DOLLARS. IF YOU USE THESE CARDS AS I DO GO ELSEWHERE.
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19 of 22 people found the following review helpful
on January 1, 2013
Verified Purchase
Before activating with H2O I asked them to verify the service functionality in my location. They said call back for a refund if it didn't work. IT DIDN'T WORK! The call back resulted in a new world record for pathetic, enraging, rediculous, horrible customer service. I paid for a sim card and wireless service AND GOT NOTHING BUT ANGER!
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23 of 28 people found the following review helpful
on July 18, 2012
They are simply reselling AT&T's network using a bunch of New Jersey Einstein's as their customer support reps. Or, to put it anther way, take your phone, walk over to the nearest window... now throw yourself out that window.

There. I just saved you the trouble of H20 driving you to the same end.

Awful. Incompetent. Lazy. Uncaring. These are the nicest descriptors I would use to describe the imbeciles that work for this company. Each and every one of them.

They don't care. There is no way to talk to someone that does. And if there were, I suspect that said person has already leapt from a window too.

Do yourself a favor, ignore their lower pricing and find a real carrier.
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7 of 7 people found the following review helpful
on February 14, 2014
First of, please let me warn you away from buying an H2O SIM card. The GSM coverage works fine as what you can expect from AT&T. However, if you have to interact with H2O customer service for anything other than very basic issues like recharging your account, you won't get anywhere.
If you still wish to switch your phone number to H2O but want to test drive them first, please buy two of these SIM card at the same time, and be prepared to pay twice. Activating the 1st SIM card on H2O and get an assigned H2O phone number. Remember to pick as cheap of a plan that get you some minutes, text, and data as possible. Do not believe any H2O customer service staff that promised to move your remaining credit/balance over to the new SIM card when you port in your actual phone number.
After your test drive and you have determined that H2O serve your needs, port your number to the 2nd SIM card and activate it on plan that you really want. H2O customer service will not help you in anyway to move the remaining credit/balance on the plan you have test-drived on to the phone number you have ported in. I have spent over two hours on the phone regarding this.

So, if you are ok with loosing the remaining balance on the 1st SIM card and ridgid H2O customer service, please do use the service. If not, think about competing AT&T MVNO like Black Wireless, Air Voice, Jolt Mobile, and SkyView wireless.

As for the seller. They were very fast in shipping.
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