Customer Reviews

Comfort-Aire 65 Pint Dehumidifier

5 star:		(3)
4 star:		(3)
3 star:		(1)
2 star:		(2)
1 star:		(13)

 

 

I do not recommend this dehumidifier. I have had it for less than 18 months, and now it is totally dead. The control board and compressor died at the same time. It is made by LG (Gold Star) and is a piece of garbage. It was extremely noisy because the fan went out of alignment almost right away. I could hear it clearly from the floor above, and I live in a well-built, 65-year-old house. It was the worst money I have spent on an appliance to date.

Our unit went through its first fan and motor in about four months, then it went through its second fan and motor in the next four months. The nearest repair shop was an hour and a half away. They were anything but pleased to be doing the warranty work and gave us a long hassle about proving to them that the unit was actually ours. The sales receipt we copied them was not accepted as proof and a call from the manufacturer was finally necessary. The reason they gave for their hesitancy was the trouble they had had getting reimbursed by the manufacturer. The only other repair shop anywhere nearby told us they would not be able to get to it for about six weeks. Once the unit was out of warranty for the fan and motor, I took off the back and noticed that the fan itself is a three cent piece of plastic that spins on a five cent rod coming out of a two dollar motor ( I may be high on the actual cost of these parts ). Once the flimsy plastic in the axle housing of the fan wears a little the fan begins to wobble causing the loud noise that tells you it is done working for you. The motor then burns out trying to spin the out-of-round fan. And so time for the next repair. I called the manufacturer and asked to be sent a fan and motor but they stated they do not ship out parts except to one of their repair centers. So welcome to the eighty dollar "if you bring it through the door" fee. The saying is that you get what you pay for. In this case that is not true. This thing was not cheap to buy, just cheaply made.

After just 24 months of continuous basement use, this dehumidifiers fan failed. Noises from the basement finally alerted me to the problem. The compressor was loudly failing; likely from the regular overheating caused by the failed fan. I had just checked on it a few days ago and now I it was junk.
At nearly $300, this products failure in less than 6 years is unacceptable.
Buy another brand

I have been using this dehumidifier for approximately one month in my home, an earth sheltered contruction, with two thirds of the living space totally underground. The appliance runs in a central location of the living space.
Our need for dehumidification is a fact of holding moisture that is produced by showers, laundry, cooking, etc. The submerged walls are entirely coated with rubber to prevent moisture entering from the exterior.
The first thing I noticed was that it ran rather loudly and I would like it much better if it were more quiet. Even the hi and lo settings on the fan do not make much difference in the sound.
I have tried it on every variation of every cycle and it seems to shut off and start back up again sometimes when it is indicating a 2 or 4 hour continuous run cycle.
When it is on continous run (no indicator light for 2 or 4 hour run times) it shuts off when it reaches the humidistat setting, but turns back on within three or four minutes as the humidistat is recording rapidly rising humidity. I am assuming that the humidistat sensor is too close to the water container and I cannot use a drain option in my home which would keep the water always running away. I cannot even try it this way, so I don't know if it would work better or not.
With the constant off and on and the level of noise, I often find myself turning it off at night as it is difficult to fall asleep when it is doing that.
It is very efficient at taking out moisture and our local weather has been dry, so I've had to turn it off for a period of time occasionally. I fear with the constant running, we are using more electricity than necessary.
I was really hoping for an appliance that I could turn on and ignore until the full bucket indicator light came on, empty the bucket and depend on it taking a reading and running as needed until the bucket filled again. I do not think that it will ever work for me that way.

I purchased the BHD-651 Dehumidifer which has the built-in heater unit to prevent coil freeze-ups in cool basements, although my basement never gets below 60 degrees.
After less than four years of use, with required maintenance, my unit froze up.
I contacted "Heat Controller, Inc. (Comfort-Aire)" and was told my nearest repair location was over 100 miles from my home. I was also told all costs besides the compressor would be billed to me which could cost as much as a new unit.
Product, service - awful. Beware!!!

We previously had an old Gibson 40 pint dehumidifier in the basement. It was noisy and just could not keep up with the humidity level. It ran constantly. This dehumidifier was easy to set up. It is much more quiet and efficient. I set it at 45 and the basement feels much more dry now. This unit actually shuts off since it can get to that humidity level and maintain it. The one thing I did not like was that the setup for continuous draining is at the top of the water container. That means that wherever you put it, in order for it to drain, you will need to be able to support 65 pints of water as well as the weight of the unit. My old Gibson drained from the bottom of the container so I had it on a table. This new approach ended up being a good thing since the drain is from the top of the container I was able to set the new unit on the floor and still have it drain into the pump for ejection to my sump pump.

I have this exact Comfort-Aire Dehumidifier and it works great in our damp basement. Without it the basement is not tolerable...humidity levels reach 70%. With it, I can maintain as a comfortable 40. I have had it for a year and it is still working fine. No problems!

The noise and heat from this product are horrendous. Emptying it is clumsy amd my e-mail to the manufacturer asking about the noise was not answered.

This dehumidifier was installed about one month ago in a very very damp and mildewy basement with lots of odors.
In one week the odors were gone, and the basement is back to it's old self.
The only drawback is that we suspend the unit from joists in the ceiling, so the controls cannot be seen or adjusted unless one stands on a two foot step stool.
However, the unit works very well; we hope it lasts longer than the 18 months we had the prior Sears unit.

Works well - a bit noisy on high fan setting - useful humidty % display- recommended