Customer Reviews

HP ScanJet 5490cse Scanner

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(1)
1 star:		(3)

 

 

The features sound great. But reality is different. Negative scans look horrible, with loss of detail and color mismatch. Photo scans also show color mismatch. The document auto feeder will usually fail and produce a paper jam. What else can be said? Go for the Epson Perfection 2450.

I just received this scanner yesterday and within an hour I was scanning items with it. The sheet feeder works pretty well so far and I haven't tried out the slide attachment. I installed it on a Windows XP box and didn't even have to reboot during or after installation. A very good product. Whatever problems the previous reviewer had, HP has fixed them now.

HP is resting on its laurels. Having owned a LaserJet 5si for 10 years now with near trouble-free performance, as well as much loved LaserJet IIP, 6P, DeskJet 895Cse. This scanner is a HUGE disappointment. I bought it to replace the wonderful LaserJet Companion I used to scan bills etc, so I needed a sheet feeder. After returning a Visioneer because it couldn't enlarge while it scanned, this HP unit was about the only choice. It's Slower than molasses, the ADF is nearly useless. You have to set the paper size every time you (try) to scan. Additionally, I would have to unplug and reinsert the USB cable EVERY time I wanted to use it. Irrespective of computer it was connected to, I tried it on several. The HP scanning software is very inflexible, way to automatic and not friendly at all. My experience with HP scanning software is it gets worse as it gets newer, it also gets bigger and fatter. Why these companies can't focus on making products work instead of filling them with more unreliable features is a conundrum.

The ADF on our scanner has failed twice in the year we have owned it. HP sugests we return it for a new one.

It is EXTREMELY slow.

Quality of the images is acceptable. Easy set up.

Based on web testimonials, I bought this scanner with automatic document feeder specifically to scan a couple thousand photo prints. The scanner and ADF worked perfectly for exactly one day; on the second day the resulting images started coming up smeared and with blotches of ridiculous color (like formless tattoos on people's skin and stains on their clothes). The ONLY appropriate help to be found (in the e-manual or online) advised me to "clean the ADF window"--which of course I did, to no avail whatsoever. I called HP. The representative listened to my complaint and said, "Oh, I don't think you can use the ADF for photos..." I told him that was precisely how it was advertised and the major reason I bought it. After a few minutes on hold, he came back and declared it sounded like a defective ADF. I advised him I wanted a replacement. He ordered it, and took credit card information to ensure I would send back the defective one. More than two weeks went by and no ADF was delivered. I called HP again with my case number and was told by another rep that the replacement ADF order had been canceled; he had no explanation as to why. I told him this: "I want you to ship me a new ADF for this machine *today*, and I want you to pay postage for return of the defective ADF. If not, I will return the entire unit and I will never buy a Hewlett Packard product again." The rep set about making it happen, and finally said it was OK, except that the part was out of stock. So I took the damn'ed thing back to the store and now am back to using my slow old manual flatbed HP without an ADF. All in all, a very disappointing experience with HP.

I love this scanner! It has every single feature you would want in a scanner especially for the price. Slides, negatives, photos, documents, etc. The feeder is a bonus!

Feeder works well and image quality is good. Slides and negatives work well. Installed on my Windows XP machine just fine. It has obviously been updated based on the other review. I give it a four only because it is a bit slow for my tastes.