HP CM2320NF Color LaserJet Multifunction Printer

by HP

Product Details

• Product Dimensions: 19.6 x 19.4 x 21.7 inches ; 59.3 pounds
• Shipping Weight: 87 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B001EHFVOS
• Item model number: CM2320NF
• Average Customer Review: 2.9 out of 5 stars  See all reviews (19 customer reviews)
• Amazon Best Sellers Rank:
  • #37 in Electronics > Computers & Add-Ons > Printers > All-In-One Printers > Laser All-In-One Printers
• Date first available at Amazon.com: July 7, 2004

Product Description

Get advanced print, copy, fax,1 and scan capabilities in a single easy to use device, eliminating the expense and space of multiple single function devices. Receive both black and white and color output quickly with print speeds of up to 21 pages per minute /ppm, letter /20 ppm, A4. Typical office print job Time To Completion can be nearly three times faster with the MFPs Instant on Technology. Instant on Copy with LED based scanning technology delivers your first copy in seconds. With a total input capacity of up to 550 sheets, you can stay focused on your work.1 Use the 50 page automatic document feeder /ADF for unattended copying, scanning, and faxing. The HP Color LaserJet CM2320fxi MFPs photo memory card slots make it simple to create impressive marketing materials with high quality photo accents. Import images directly into business documents, or print them from the control panel. Print professional quality brochures and more at your desk. Free HP marketing tools allow you to create and customize your documents instantly, so each communication speaks directly to your customers needs. With the included Print View feature, you can change print settings and see immediately how those changes affect your document before you print. Determine costs beforehand for better project planning and decision making with the Print Cost Estimator. Easily get optimized print quality for each of the many supported media types. With a single click in your print driver, select from a collection of pre configured Printing Shortcuts including settings for everyday printing, envelopes, glossy paper, and more.

Customer Reviews

Most Helpful Customer Reviews

45 of 45 people found the following review helpful:

4.0 out of 5 stars Great MFP, with one caveat...., September 1, 2009

By 

Method2Madness "Alex" (Hampton Roads, VA) - See all my reviews
(TOP 1000 REVIEWER)    (VINE VOICE)   

This review is from: HP CM2320NF Color LaserJet Multifunction Printer (Office Product)

I've had this unit for a little over 2 weeks now and have given it a full, and I mean FULL workout. I've printed a whole ream of 28lb paper with various text, graphics, etc, along with 20 or so color photos on laserjet photo paper and continue to be impressed with the output. I have made all sorts of copies and sent/received probably 10 faxes (through MagicJack, no less!), as well. All with only one issue....

That dang annoying paper curl. This thing just loves to curl the paper, no matter what type of paper, no matter what type of printing. There is even a setting in the setup menu on the unit, called "Reduce Paper Curl", which supposedly reduces the fuser heat, but it makes no difference.

The GOOD news is, it's replaceable under warranty! I spent a bit on the phone with HP Business Support (VERY IMPORTANT! You MUST call Business Support@800-334-5144! HP "Total Care" knows nothing about this printer and will just keep transferring you back into their same queue over and over); and was informed that there were an early batch of these units sent out with fusers that were out of spec. The way to tell which fuser you have is to open the back access panel and look at the foam rollers. Supposedly the "new" fusers have orange rollers, and the bad ones(like mine) have black foam rollers.

Another good piece of news is, these come with a standard next day, on-site warranty. I have a tech coming out tomorrow to replace said bad fuser assembly. The Business Support agent I spoke with, while clearly not American, was MUCH more knowledgeable and willing to help than the standard Total Care agents. I could also understand him better. In the end, an extremely frustrating experience with the non-business support group, ended up morphing into a somewhat pleasant resolution.

I will update the review notes with the outcome tomorrow once I have the unit replaced. I know I won't be able to change the star rating, but even with the curl issue, it's still a solid 3.5-4 stars. Especially considering there are later models released without the curl issue.

***UPDATE #1***
They are over-nighting the fuser assembly to me and the tech will be here between 10 and 4 to install it. The on-site tech just called and said that if I was so inclined, I could try the swap myself, or if it's more than I care to delve into, then he'd be happy to come do the swap. I'll check and see once it gets here tomorrow.

***FINAL UPDATE***
Unfortunately, the new fuser did not completely rectify the paper curl problem. It did appear to lessen the curl a bit, however. But, I guess Ill live with it. I will note, the on-site HP tech was wonderful! He was friendly, knowledgeable and very professional and was very apologetic that the fuser swap did not fix the problem. We even spent a bit, looking into the paper path, to see if the rollers were causing the curl issue and not so much the fuser. It wasnt, by the way. If it were the paper path, the curl would be in the opposite direction. He gave me his cell and said to give him a call if there's anything he can do to help out in the future. Short of the agonizing experience I spent initally with the Total Care helpdesk, this has been a very good experience.

***The FINAL, FINAL UPDATE***
ON a whim, I decided to go back into the menu and re-enable "Less Paper Curl" and that with the combination of the fuser replacement, has netted usable results. The page is still curled, but it's definitely not as bad as it was, pre-fuser change.

29 of 29 people found the following review helpful:

2.0 out of 5 stars Reasons why we would probably not buy again, March 9, 2010

By 

BBB "Bill" (Maryland) - See all my reviews

This review is from: HP CM2320NF Color LaserJet Multifunction Printer (Office Product)

We purchased this product 4 months ago for our small office. The main goal was to allow scanning directly to email so that we could send paperwork to remote staff easily. That functionality in this printer is very good. Then, there are some issues that could cause us to think twice about buying this product again.

Pros:

1. Scan to email works very well.
2. Color print quality is acceptable. Useful for making our color proposals stand out.
3. Network capability allows all of our staff to print to it fairly easily.


Cons:

1. This thing is HUGE. It replaced a multi-function black and white laser in our office. It is more than twice the size, including height. For the size, you would think you could store more paper inside its tray. Nope.
2. Paper feed tray is constantly falling off. Often jams. Periodically will jam so tightly that we can't remove original document - ends up tearing or getting shredded. Very poorly designed.
3. Replacement cartridges are very expensive. It seems that this pricing is standard for color laser printers.
4. Printer decides to calibrate itself randomly. This could be right in the middle of when you are using it, which means you have to stand around for a few minutes or come back. Calibration is LOUD. Everyone in our 3000 sq. ft. office can hear it and it is inside a corner office.


We did a lot of research before buying this multifunction printer. It's unfortunate that we are disappointed. I'm not sure products in this space are mature yet. There may not be too many others on the market yet to pick from that are much better. We would probably not buy this one again given our current experience.

27 of 29 people found the following review helpful:

4.0 out of 5 stars Great for Small-Business Office, April 4, 2009

By 

trw "trw's office" (Warren, NJ USA) - See all my reviews

This review is from: HP CM2320NF Color LaserJet Multifunction Printer (Office Product)

I was wary of purchasing this product due to the reviews on both Amazon and other sites. However, I believe that most of the people giving bad reviews to this machine really did not set-up the machine correctly. If you check out the cnet or pcmag reviews, the Color Laserjet MFPs, both the 1300 and 2300 series are getting editors choices for the combination of speed, ease of use, great looking prints, and quality. As well as economy, the toner cartridges are a tad expensive, but buy the black one in a double pack (like getting the second 75% off) as you will go through this quickly. The color ones last a surprisingly long time.

With a correct set-up this has been the best recent purchase our office has made. The scan to email feature is the best. Even a novice can scan to their email now. Saves many headaches or formatting, saving, configuring, etc... in either Adobe or the software that comes with the printer. And no, there is no way to get authentication to work. But, there is a great workaround that not many people know about. Try your ISPs smtp server. As you are on the network already, many ISPs (Optimum for example) have a non authenticated "mail.optonline.net" smtp server that any customer may use. For this purpose, it is also incredibly quick with the upload speeds and makes for a very easy scan to email. For the most part, if you are using an authenticated outside source for your mail, you might be able to take advantage of this. If you use internal email sources, and cant figure out how to get it to work on your server, maybe you should not be configuring your own server then.

Overall, another feature that is handy is the fax mechanism. This MFP scans your entire fax in first, then tries to send it all at once. I had a 7400 series Officejet (about the same price as this laser a few years ago) that had the worst fax machine in it. It would error in the middle of scanning the pages in, making situations where the other party gets 2 out of 4 pages and then you have to send everything over again. Regardless, the fax on this machine is very well set-up by hp.

Copy is fast, the glass for the copy machine is small - only letter size instead of legal size, but the machine is too narrow to get legal size copies in anyway.

The paper handling is superb as well. The inclusion of the manual feed bypass on front makes printing items such as quickbooks checks, forms, preprinted letterhead, etc... a simple and easy task. Very well thought out design in my opinion.

Overall very good printer. I give it 4 stars for one reason alone, the toner cartridges are expensive at a yield of 3500-2800 pages for an hp business laser. The more expensive next model CM3500s get around 7000 pages yield out of one cartridge for the same price. But overall, the machinery is great for the volume of about 6-8000 sheets per month we print.

Also - HP has a promotion where you trade in an old printer (any model, and manufacturer, doenst have to work) and get $150 off this printer by mail in rebate. Makes this a really great deal in my opinion.