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82 of 98 people found the following review helpful:
5.0 out of 5 stars HP customer service on ink cartridges
I purchased a set of five replacement cartridges recently (not really a set, I had to get them from a few different Amazon sellers) because my printer was new (Photosmart Premium, which I LOVE) and I figured that the cartridges which came with it would not last long. Actually, I did a LOT of printing with them. However, when replacement time came, I took out the black...
Published on October 25, 2009 by Cindy KB

versus
84 of 87 people found the following review helpful:
1.0 out of 5 stars Lower ink content than 02 cartridges
I loved my HP Photosmart D7360 Printer which used the 02 ink cartridges. The colors were clear and bright and the 02 individual ink cartridges ($9.99) lasted longer than the tri-color cartridges. I would only replace the ink that was low.
My new HP photosmart D7560 uses the 564 ink cartridges which were the same price as the 02, however the 564($9.99) ink...
Published on October 28, 2009 by Joni B.


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84 of 87 people found the following review helpful:
1.0 out of 5 stars Lower ink content than 02 cartridges, October 28, 2009
By 
Joni B. (New Bern NC) - See all my reviews
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
I loved my HP Photosmart D7360 Printer which used the 02 ink cartridges. The colors were clear and bright and the 02 individual ink cartridges ($9.99) lasted longer than the tri-color cartridges. I would only replace the ink that was low.
My new HP photosmart D7560 uses the 564 ink cartridges which were the same price as the 02, however the 564($9.99) ink cartridges don't last as long. To print the same amount of pictures as the 02 cartridges I have to purchase the 564XL ($18.99) cartridges which are 2x the cost!
I was very disappointed that with the newer models the standard ink cartridges now have less ink and the color is not as vivid. HP printers have always performed well for me the the cost and volume of the 564 have been a disappointment!
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54 of 54 people found the following review helpful:
3.0 out of 5 stars OEM vs remanufactured, November 7, 2010
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
There seems to be several misunderstandings about ink replacements.
1. OEM from the manufacturer
2. Remanufactured from a ink distributor

The inks are basically the same, where do you think the OEM company gets the ink? In order to charge more to cover overhead and profits the OEM companies develop things like chips to "read' the ink. When you buy a remanufactured ink product they will not have the chip and "CAN" read empty misleading people into thinking the cartridges are partially empty and they got a bad deal. In reality they just dont have the chip so the computer misreads the info. It is simple to go into the printer software and turn off the chip reading service and everything will work fine except the ink level readings. They arent really accurate anyway. If getting an inaccurate reading of how much ink you have left is that important to you then you will need to buy the expensive OEM ink for that feature. If you want the same ink just a lot cheaper, remanfactured is a much more economical choice. Be sure to check out the company selling the remanufactured cartridges as with all companies selling anything on the internet, some are good and some are bad. The OEM companies have strict guidelines and only buy from the good companies. You need to research and do the same if you decide to buy remanufactured. The cheapest option normally isnt the best, It's the chepest for a reason. There are several reputable companies here in the USA and regulations are more stringent. I would look for that 1st.

Also keep in mind all black inks from either are not the same, some are for Photo and some are for printing. An example is the HP Black XL 800 pages and the HP Black XL photo 290 pages. It is confusing if one dosn't read the box for the intended use. The photo cartridge actually has a greyish color and is for photo usage only and is not interchanable with the Black XL.

If you are in any way handy, several people find buying refill kits easy and the most economical way to significantly reduce printing cost.

Ink is ink for the most part. When it cost more to buy ink than it did to buy the printer you have to ask yourself how the OEM companies "really" make their profits. Especially, when they dont manufacture the cartridges or the ink they put their name on. They purchase BOTH from the companies that ARE selling them to you as remanufactured at a discount for obvious reasons. Are the OEM cartridges and ink really better just because they stuck a label with their name on it and charge us a 300% mark up for a chip?

You will have to decide, but be educated and know your options before you spend.
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82 of 98 people found the following review helpful:
5.0 out of 5 stars HP customer service on ink cartridges, October 25, 2009
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
I purchased a set of five replacement cartridges recently (not really a set, I had to get them from a few different Amazon sellers) because my printer was new (Photosmart Premium, which I LOVE) and I figured that the cartridges which came with it would not last long. Actually, I did a LOT of printing with them. However, when replacement time came, I took out the black xl (not the photo black), twisted the "arm" off of it (I HATE this system they use to get open their cartridges for placement in the printer) and ARRRRGGGGG...the entire "cap" thing came off, spilling black ink everywhere. RUINED my yellow LL Bean shirt, ink in my keyboard, ink on my synthesizer (Kork workstation which sits beside my computer table)...it was a dreadful mess, and three days later, my fingers are still stained.

Anyway, I called HP tech support, who referred me to the design department (which is, I hear, working on a DIFFERENT design because of this problem.) They have overnighted me a replacement cartridge! For free, of course. So even though the design of these cartridges stinks, HP service has always come through for me.
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36 of 42 people found the following review helpful:
1.0 out of 5 stars Not worth purchasing, June 20, 2009
Amazon Verified Purchase(What's this?)
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
Do not purchase these replacement ink cartridges. We purchased a HP Photosmart C6380 All-in-One Printer from Amazon, which we are satisfied with, but these replacement cartridges will not last. You need to order the XL type, it seems to be worth the extra $$, the XL cartridges actually do last longer.
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16 of 17 people found the following review helpful:
1.0 out of 5 stars Buy another brand printer, August 28, 2010
By 
moonlighteye "moonlighteye" (San Diego, CA United States) - See all my reviews
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
HP has really raised the level with the printer ink scam. They must play golf with the corporate executives who work in the men's razor blade industry. My HP printer has a lot of great features but aside from having terrible drivers, it runs out of ink FAST and I only print occasionally. The older HP printer I had previously was alright and had ink cartridges that lasted many months with the same usage as with my new printer.

So, now we basically have to buy their XL cartridges to get the same life as their previous "standard" cartridges, all for a much higher price than before, and they package new printers with cartridges that are ultra low on ink and assume we're all just dumb hicks who won't notice.

No more HP printers after this one.
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12 of 12 people found the following review helpful:
1.0 out of 5 stars Constantly buying ink!!, October 19, 2010
Amazon Verified Purchase(What's this?)
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
This is the most expensive printer we have ever had in terms of replacement costs of ink. Works very well, but will not purchase another HP. Instead of improving the longevity of the ink supply they are escalating the cost.
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9 of 9 people found the following review helpful:
2.0 out of 5 stars Where did the ink go?, August 7, 2010
By 
NYMIZ "NYMIZ" (New Jersey - United States) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
Someone once observed to me that printer manufacturers were sort of like drug dealers: They lure you in with the free or cheap product (the printer) and then they trap you and break you as you keep coming back for more (the ink). My photosmart premium works wonderfully. I just feel as though these ink cartridges are empty almost as soon as you put them in. I tried refurbished cartridges but they seem to screw up the printer. So, they have me hooked. Either I kick the printing habit or I continue to shoot this cyan, magenta and yellow substance down my drains.
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11 of 13 people found the following review helpful:
1.0 out of 5 stars HP 564 Combo-Pack, October 5, 2009
By 
B. Gallicano (Copake, New York United States) - See all my reviews
(REAL NAME)   
Amazon Verified Purchase(What's this?)
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
These cartridges are absolutely not worth the money. I bought one and the ink ran out with under 20 pictures. They did send a replacement and that also ran out under 25 pictures and I'm talking about 4 by 6 pictures. I just went on HP site and they are selling the same for about the same price. I was told by HP that there should be a certain sign on theirs that shows they are really HP. I told this company that and the second one that they sent also didn't have it.Unless I am missing something I saw HP on the package.
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8 of 9 people found the following review helpful:
2.0 out of 5 stars HP 564XL are not all the same capacity!, September 10, 2010
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This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
I just found out that there is an 800 page 564XL cart and a 290 page 564XL cart! Why are they both named the same? You have to look real close for either the page or the CB321WN number for 800 pages or the CB 322WN for 290. Do not just go by the "XL" thinking you are getting extra ink.
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8 of 9 people found the following review helpful:
2.0 out of 5 stars Small ink cartridges need constant replacement, March 18, 2010
Amazon Verified Purchase(What's this?)
This review is from: HP 564 Ink Cartridge in Retail Packagings, Combo Pack (Office Product)
What a complete pain the back side. These printers have small individual ink cartridges and they all run dry at different times so you're constantly juggling them around and hoping you have the right color on hand when yet another one bites the dust. The type of printer that uses this ink is the most time consuming little piece of junk I've ever owned. As for the ink itself, it's ink, I don't know what to tell you, it appears that each individual color is in fact the color that it claims to be. There is a lot of wasted plastic on each one of these little ink blotters too, so you'll end up with a full little office trash can if you unwrapped and replaced every one of them at the same time. Wasteful little guys, don't they know about the whole save-the-planet green kick???
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