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Unbelieveable - known charging issue, now replacement Chromebook is acting up!
on May 9, 2015
There is a KNOWN charging issue with the HP Chromebook 11s. If you just google it, you can read pages and pages written about this. In Nov, 2014, I bought one for the kids. We have 3 Macbook Pros, and they're constantly plugged in and unplugged without any issues. By March, 2015 (4 months later), the Chromebook was charging erratically. I went online, tried all the temp fixes: keep plugged in x 24 hours; slightly wiggle the charger in the port; reset computer (push 'on' and 'reload' button - above the 4 button, together) both with charger plugged in and not plugged in, and they were truly all temporary. I wasn't about to do the final 2 fixes: 1. open the back of the computer to unplug the battery (a la the 12 yr old's 9 minute Youtube fix-it video) or 2. gently raise the prematurely depressed tab in the charging port with a sharp knife; for a Chromebook still under warranty. I called HP, got transferred to 3 different numbers, and finally ended up at Google's Chrome service desk. Don't ask me why, since I actually bought it from HP online, but Google is servicing this. They promptly replaced it, in March, 2015.
Today is May 9, 2015, less than 2 months from receiving the replacement. We have babied this thing - my kids almost never move it anymore, and it might get unplugged once every 2 days - we treat it like a desktop. The charging issue has just started up again. It luckily stopped with the reset-computer fix, but believe me, I am keeping a CLOSE eye on this thing, and am watching my 1 yr warranty expiration date very closely. I suppose the silver lining in the cloud is that it teaches my kids how to troubleshoot computers (that 12 yr old learned pretty quickly - too bad he can't figure out a permanent fix, then HP could hire him!), but I would personally NEVER tolerate this if it were my own computer, and I depended upon it for daily work or home usage. HP/Google know about this, yet there are no systemwide fixes. I feel bad for the people who are out of warranty - good luck to you all!