Customer Reviews

HP Pavilion DV6345US Entertainment 15.4-inch Laptop (Intel Core 2 Duo Processor T5300, 1 GB RAM, 160 GB Hard Drive, SuperMulti Pavilion DVD Drive, Vista Premium)

5 star:		(3)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(2)

 

 

I have HP DV6275 as well as HP dv1000 and dV2000. I have been using DELL, Toshiba, IBM and Panasonic laptops for the last several years and bought HP Laptops primarily to create diversity in my office after using other makes. And what a big mistake I made - regret is not the word that can describe how bad I feel about buying these pieces of absolute junks from HP!!

First, a new HP laptop looks quite "shiny" and that is the only good thing one can say about them after using them. HP laptops are slow compared to other make despite having core 2 duo or Core Duo at 1.83 Mhz and 2 GB memory on my models (check CNET review and it will confirm this observation.). They take abnormally long time to start and lock up as and whenever they want. HP supplies no re-install CD, installs a lot of unwanted garbage, and takes substantial portion of your disk space for creating the recovery disk (just in case your o/s gets fried ).

The story of my HP dv1000 bought in April 2006 is particularly bad, and exemplifies how bad HP as a consumer company is. My DV1000 started having problem after about six months of very light use as its battery charger will not make contact with the laptop pin, and when it did connect, it will continue flipping between battery and electricity charge. It has been a nightmare to make this laptop work and even my children refused to do any thing with this laptop. At times, the laptop pin wouldn't make contacts with the battery adapter no matter how much you tried - there was some internal flaw in the motherboard design that would stop from battery being charged. I left my laptop on power for the whole night for charging it, made sure that it shows connected (!) and in the morning battery will be without any charge leaving me on my flights and in meetings without any battery charge. I struggled in meetings to keep this laptop ON when I needed it to work. This intermittent problems have kept me from using it for any critical function. There is class action lawsuit link by a law firm on CNET about this.

The worst part of it is HP is horrendous attitude to the customer service. Getting service from HP has been an absolute nightmare. My laptop is with them from mid-march and after over one and half month, and hundreds of emails to HP's CEO using [...] link and many calls to HP's support center (read Indian call centers), I still don't have my laptop back from them, and have no idea if and when I will get it back. I have lost access to all data, emails, and software purchased and installed on that PC forever. In addition, I wasted more than 15 days time in trying to get my laptop back from them with no success. HP doesn't respond to your emails and doesn't care if you are without your laptop for months. They keep your laptop for months without providing any feedback for the so called "lack of components". In meantime, your warranty clock continues running. Dealing with clueless support staff in India is a big issue in itself. They waste your time going over a canned script given to them without having any authority to resolve any issue. I am not alone just about everyone is having horrible experience with HP service (they have my laptops only for about two months so far, but others have written even much worst experiences.).

I would say stay away from HP. You are buying nothing but pain - there are better choices. HP as a company is toast from my list of companies with whom I would like to ever do business again.

First of all, when you first take this thing out of the box, it's very good looking. With the shiny lid, and a sleek look, it's just beautiful.

I want to try to start a pros/cons list, and update it everytime i find something new. Just so you're aware, i got this with Windows Vista Home Premium on it, and it was JUST fine. I was one of those people who was like "I'M GONNA DOWNGRADE TO XP!!" But never, when i use my desktop, i feel old using XP, lol.

Pros:
- VERY good looking
- 1.3 mp webcam
- Nice mousepad buttons
- Touch quick buttons (have a con though)
- DVD writer
- 2 integrated mics
- 2 headphone jacks
- Not heavy (has a con)
- Has a remote (for all the lazy people - only works for media center though)
- Centrino
- Intel Core 2 Duo processor
- 160 GB space
- 1 GB RAM

Cons:
- Quick buttons beep when you touch them, and there's no way of muting them.
- Not light
- Speakers misplaced, when you close lid sound becomes unclear
- Lid is fingerprint hog
- 3 usb ports (i always thought a computer must have a minimum of 4 usbs)
- 1.73 ghz processor
- Short battery life
- Does not have bluetooth!!

That's all i can think of right now. But this laptop is 100% recommended.

Absolutely the worst, most frustrating tech support I have ever encountered. Any computer can have problems. To have to do 4 destructive recoveries, return the laptop twice for service and still have the same problems is unacceptable. Then to be assigned a case manager whose voice mail has no more space for messages is an insult. Finally they give you a phone number to call corporate. It is always busy. It has been 5 months of countless hours on hold and conflicting and uninformed instructions from barely intelligible "techies".
DON'T BUY UNLESS YOU HAVE MASOCHISTIC TENDENCIES.

This Laptop is very complete. elegance, good setup and nice quality. HP is a great brand and solid efficient in laptop category. I'm Web developer of Actimedia Digital and this is excellent choice to install virtual machines, different kind of virtual server like IIS, Apache and work with many application at same time like photoshop, flash, premier, office, and this work with good speed and nice performance

I bought the HP Pavilion 6345US in mid 2007 and it's turned out to be so-so, at best, compared my HP 4150US ran so great since 2005. But, the 6345 since then has turned out to be relatively a disappointment. It runs really hot, even you load it clean with XP or Vista - SATA drivers on XP are a must - and it performs very mediocre. If you want something to write emails and browse the internet, then this is for you. Anything more than that, you're going to have to deal with occasional Windows stumbling and stirring, as well having something akin to a plugged in George Foreman Grill in your lap.

I bought this machine because I had a Dell that boke down and had lots of problems with it. This HP performs much better than the Dell I had. It is a bit slower to start but has tons of features, and if you treat it well, it will return the favor. I have no problems at all and it looks very nice. I had several different computers before and all of them stock once in a while. I had the same issue with this one but it has hapened maybe twice since I bought it at the beggining of the year.
I recomend it. A 5 star rating product.

I own this model from HP. One thin g I will have tp say the new line of HP laptops look so sleey and nice. I love the look. However, the computer boots really slow. Part of it may be because of Vista. I have this model with 2 GB RAM, but it still takes a very long time to boot. I have seen Dell laptops with similar RAM work much fater. Other than that the laptop works pretty well. It has built in blue tooth, webcam, wireless, which are all great features. But overall 3 stars!