Customer Reviews

HP Deskjet F380 All-in-One Printer/Scanner/Copier

5 star:		(20)
4 star:		(20)
3 star:		(7)
2 star:		(13)
1 star:		(23)

 

 

I got this free from HP when I bought a computer. I suspect HP sells these printers so cheaply because they make bigger money selling you ink.
I haven't had any problems with it - software or performance. But it's just adequate. After making 10 copies the ink indicator was at 2/3. It really only scans marginally well. If you want it for color scans or pictures take time to research better printers.
HP makes good moderate-use printers and this is one.

This is a very good PSC for the price. Print and scans very well, and easy to use. They needed to have ink cartridges that hold more ink for the price.

Don't even accept it as a freebie (as I did) unless you are prepared to pay $1.15 per sheet for color ink. That was my experience with the first color cartridge, which was fully consumed on a total of 20 sheets, 12 of which were heavy color, the others being mixed color and text or very light color. At $17.99 per color cartridge and $14.99 for black I calculate the outrageous, obscene $1.15 per sheet figure for ink. This is about six times greater than the average ink cost for my old HP720c, which unfortunately does not work with my new HP Pavilion PC (no printer port on this model, among other issues). I have vowed to not purchase any HP product in the future if I can possibly avoid it. I just ordered a Canon Pixima to replace this ink hog. On the positive side, the print quality is good, speed is excellent, and color fidelity is fair. The software installed without incident, and the machine is easy to operate, but the HP software is overbearing and constantly trying to sell you something--worse than daytime television.

This would be an outstanding printer if it weren't for the fact that it uses the HP21 and HP22 cartridges. These cartridges only hold 5 mL of ink. So it will appear to be an ink hog, but the real problem is that the ink capacity of these cartridges is way too small. In contrast, the HP14 cartridge holds 26 mL of black ink. You would have to replace your HP21 cartridge 5 times to get the same amount of prints as someone who used an HP inkjet printer that uses the HP14 cartridge.
Bottom line, this is a very good printer that you will end up buying a lot of replacement cartridges for. I can't recommend it for that reason alone.

Bought this all-in-one printer and the install disc was bad. Prints test page every time I turn it on. Won't print. Jobs get stuck and cannot cancel. Spoke with customer service for 1.5 hours! Yes, that long. They would not refund me and told me that I should have did a better job researching their products. They got that right. All I could get was a refurbished replacement that also performs like crap. HP has lost a customer forever, and I am making it my mission to share with everyone how terrible they are with products and customer service. Canon, meet your next customer.

I have a limited selection of printers here in Saudi Arabia. I picked this one up and got a good price. Setup was easy and I was printing in less than fifteen minutes. A couple of points:

1. It has no Printer-computer USB cord. Get one yourself.
2. I find the documentation lacking. I am of near-average intelligence, but exactly how to resume printing after loading more paper is still a mystery.
3. I am using a black ink cartridge a week. They are fairly cheap, but too often I have had to replace a cartridge in mid-job.

If the printer cartridges were bigger, I would recommend it. As is, I regret buying it.

Con:
1. Jams every 2-3 print jobs. Requires a lot of time and TLC to keep it running.
2. Software incessantly hounds you to waste ink on unnecessary "alignment" pages, whether or not you've recently installed a new cartrige.

Pro:
1. Fast print speed, for the price, when it's working. Unfortunately, this benefit is negated by #1 above.
2. Has never jammed due to paper misfeed. The frequent jams don't waste paper, at least.

Bottom line:
This is not the upgrade I thought it would be from my old Lexmark cheapo. I thought the HP brand assured me of higher quality and performance than Lexmark, so I was willing to pay a higher price for the HP. Now I wish I had my old Lexmark back, and I'm sorry I wasted my money on the F340.

I have had my HP F380 for 2 months now and can't stand it. Scanning and scanning software isn't very good, printing is slow, eats ink, paper jams often. I miss my Canon Pixma that I broke during a move. It was also under $100 and a MUCH better printer and scanner. They didn't have Canons at the store where I went shopping for a replacement. I wish I had just gone somewhere else instead of buying this thing.

Hp.. what a mess your in... why?? Maybe because this is the 4th all-in-one Ive had. They were all defective... even the refurbs you sent after a few months of buying a NEW one.. you continually send out and sell junk! I could go on here.. but people.. you get the point, I HOPE...

To put it mildly, this thing sucks.

Some have commented that the cartridges are cheap. There's a reason for that - they hardly hold any ink. I just finished printing about a hundred pages of text on fast-draft from a new black & white cartridge, and it's nearly empty. I would hardly call $15 for 100 - 150 pages printed on fast-draft "cheap"! And neither would I call the color cartridge I bought that wouldn't function after two weeks of non-use "cheap" either.

(*UPDATED*)
I've since found that if I let the color cartridge sit for just a few days without use, it clogs up and requires intensive cleaning to get it working again. Of course, intensive cleaning means wasting a good quantity of ink. And to clean the color cartridge, you have to clean the black cartridge at the same time, so good ink gets wasted for nothing.

HP used to make good printers, INCLUDING cheap printers. So, I'll never believe this thing is a "value" at the price. I don't need fancy features; I just need it to work and not rip me off.
(*UPDATED*)

And when I said I had just finished printing a hundred pages, it wasn't a simple matter of just printing the pages, by any stretch. Instead, it was a matter of printing some, pulling out the stack of paper it tried to pull through at once, clearing the print queue, unplugging the printer, waiting, plugging it back in and turning it on, seeing if Windows detected it, and then either managing to get a bit more printed or unplugging the printer and plugging it in again. All of this to print just a hundred pages!

Beyond that, the output tray is so screwy that you have to watch it like a hawk, especially on fast-draft, or you'll have even more jams. This is because the papers get thrown out but not clear and not stacked neat, so some will go over the top of the previous page, or under the previous page, or just catch on the previous page and cause a chain reaction and cause the thing to jam. Or if that doesn't happen, it will get pulled back in by the input, and cause a jam that way.

So, I'd have to say this thing has no redeemable qualities, INCLUDING THE PRICE. It's just a way to sink into your jugular to drain you on ink costs. "Getting what you paid for" should NOT mean "Getting bent over." or "Be happy with garbage because it was cheap."