Top critical review
65 people found this helpful
Don't recommend this at all Lexmark 2670 is better
on October 21, 2010
I bought mine at Target for [...], great deal. Got it home, did install step by step and after step 6 installing the cartridges, close door, wait for it to self align, I got error lights for paper jam and low or no ink. Tried to reset several times, off and on, nothing worked. Looked at handy info with it and it said make sure you have all tape and cardboard off printer and printer cartridges, duh, not stupid did that already. But I checked again. Finally gave up and took back to Target to exchange. They had someone from their electronics area come over to confirm and he said oh you have to take all the tape off etc, so he checked, plugged it in at service area, and confirmed it didn't work. So I got the exchange, last one on the shelf and went home.
Exact same problem with this one !!! So I finally gave up and called tech support. First clue that might not work was when he asked if I was calling from India... err United States or Canada. When I gave him the model # he said sir that's a fax machine I'll have to transfer you. No it's not a fax, in fact that's the one thing it does NOT do, it's a printer/copier/scanner, no fax. He finally decided I was right and had me check.. wait for it.. that all the tape was off. He decided to then escalate me to level 2 service. 10 minutes later on came someone who asked me to plug it into a wall not a powerstrip/surge protector. That didn't work, power it off and wait a minute, that didn't work. Take out cartridges, turn off, wait a minute, put cartridges back in that didn't work. He finally said it's a hardware error with that model, let me get my manager and he'll help you decide what model you should upgrade to.
Huh? I have now spent 90+ minutes counting trips to Target etc and you think when I return it I'm going to get another HP? He told me not to take it back to Target first, wait for my manager maybe he can devise a solution. I said what is he going to do that you can't? I don't know sir.I said the next model up at Target was 99 bucks
unless your manager can get Target in Sunnyvale, CA to give me that for 38.88, I'm not interested. He again said wait for my manager and I said no I am returning the stupid printer, and hung up.
Took it back to Target. This time the manager of electronics came over to check, surely he can get it to work right? Nope, he too agrees it is defective you did everything right. So I exchanged for the Lexmark 2670, cost me
an additional 12 cents, big whoop. Installed perfectly and worked right away.