Top critical review
9 of 12 people found this helpful
Received a Lemon
on October 19, 2013
To this point, I have had nothing but trouble with it. Turned on first time, made some settings. Next day tried to turn it on, and it would not turn on. Talked to tech support and ended up sending to HP. Received it back 4 days later, tried to use, and it would not recognize wi-fi. Spent over 2 hours on the phone with a very patient helpful tech support person. Finally resolved the problem after doing a reset. The reset lost many accessories/programs. Microsoft now wants to charge me to down load the programs I lost. Not happy with the product. HP tech support personnel have been very good. It may be that I got a "lemon" so the only thing missing so far, is an offer to replace it with a new one. According to the specs, It is only a 32 GB unit, and I had ordered a 64GB unit. It was supposed to come with two years free mobile broadband, but the email I rec eived from T Mobile after I set it up, says my free 1 month trial ends in November.