Customer Reviews

HP OfficeJet D155xi All-in-One

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2 star:		(2)
1 star:		(6)

 

 

Being an early adopter of technology, I purchased the d155 xi hoping that I would get the best multifunction available. Unfortunately, I was somewhat disappointed. While the d155xi has an incredible feature set, including

1) Double-sided color printing
2) Double-sided color copying
3) Jet Direct Networking Capabilities
4) Dual Paper Trays
5) Direct Scan to Document
6) Document Feeder
7) Dual Paper Trays
8) LCD Status screen

-- the software and connectivity are problematic. In addition, the black text is simply not laser quality.

The first red flag was delayed release of "HP Manager" (i.e. "HP Nightmare" software), which wasn't available for Windows XP even though XP had been available for six months back in April 2002. This is the application that handles printing, scanning, and some administrative features. It finally came a month later, but was highly problematic. After installing and uninstalling the 45 MB manager software several times, I gave up trying to operate the printer via Ethernet. The instructions are woefully inadequate and leave critical details absent. Effectively, they indicate the operation of the printer via DHCP is not recommended, although possible. I tried installation on both DHCP and fixed IP with no luck. Essentially, the manager stops recognizing the printer after a while and it isn't clear why. Eventually, I reverted to USB, effectively wasting the [amount] networking feature..

Another problems is the black text quality. While the photorealistic color printing is quite impressive, the black text is not up the quality of a circa 1990 laser printer. After adjusting various settings, I still could not get laser-quality text on any form of paper -- inkjet, bond, or other. Another annoyance is when ink gets low, it repeatedly flashes an amber light and stops printing - even though there are several more pages left. Apparently, this is to boost ink revenues, which cost about [amount] for black and [amount] for color.

Another minor annoyance is the noise. It is extremely load and will actually shake a table as the print heads are accelerating back and forth. When printing in draft mode, it will often spit pages out onto the floor, making proper ordering quite difficult.

What is impressive about the printer, and somewhat ironically the only part I had serious questions about before my purchase, is the document feeder and scanning capabilities. The document feeder has never jammed. Combined with Adobe Acrobat 5.0, I have been able to become virtually paperless, often scanning 100 page documents. While it only scans about five pages per minute, the reliability of the feeder allows me to go about my work why large documents are scanning.

In summary, it is an impressive product if the HP Manager software worked under various networking environments. Perhaps with suitable updates, the software will allow the hardware to live up to its potential.

I purchased this HP as an upgrade to my well used and almost used up brothers 9600 what a mistake. I should have taken the other review seriously. This machine is constantly getting jammed and destroying paper. It also grabs two sheets and begins printing on one and finishes printing on the other. All of this is bad enough but having had this machine hooked up for 4 days now it is already telling me that it is low on toner. I dont know if everything hp makes is [...] or not but this unit sure is. oh also it is so loud that I think it possessed. DO NOT BUY THIS [...]! (but if you do want it check on ebay I will be listing it tomorrow)

DO NOT BUY HP PRINTERS unless it is a New model.

When it goes off warranty (like in 4-5 years) God help you.

I had bought a OfficeJet d155xi All-In-One 4 years ago. The printer worked well for 4 years. Now it makes a lot of noise and neither prints nor faxes.

I spent 8 hours with various HP tech Supports, and Registering my Info many times, ONLY to find that HP has Stopped supporting this model.

The Rep said that the model is OBSOLETE. Ridiculous. I spent $700 and in 4 years this is Obsolete! Not Funny.

THE OTHER PROBLEM WITH HP is that they put a Chip on their Inks which has a Clock. If you use the ink after 18-months from Manufacture, the Printer will STOP! So you CANNOT Stock up on Inks. HP forces you to pay full price for small quantities of Ink.

I CANNOT BELIEVE THAT HEWLETT PACKARD WOULD ENGAGE IN SUCH CONSUMER UNFRIENDLY PRACTICES.

Buy HP only when on-sale, because in my eyes the HP Brand is Tarnished.

The features are absolutely astounding, and were everything I wanted. I wanted networking features, so I could use it on multiple computers in our house. I wanted a large capacity of paper, multiple trays, and duplexing. I wanted a document feeder. I wanted fax, scanning, and copying built-in. I wanted something relatively fast. I've always liked HP, so this seemed like a sure thing.

The most annoying problem is the continual IDS (Ink Delivery System) failures. With only about 2000 pages printed, I've had to replace all four print heads twice (at about $35 per print head!). These print heads are supposed to last 30,000 pages. Apparently, you have to print fairly regularly, otherwise the ink will dry inside the heads and clog them.

The second annoyance is how much ink it uses. At $30+ per cartridge, I would expect to get more than 100-300 pages. No such luck. That gets really expensive.

I use envelopes in the top tray and paper in the bottom tray, which appears to be the way it was intended. But some of the internal reports print from the top tray, with no apparent way to change it. If I forget, it prints partial reports on envelopes. And it's not smart enough (why?!?!?) to only print on the envelopes. It prints across the entire page, leaving ink on the roller. This ink then smears onto other pages that are printed later. Argh!

The software included doesn't work consistently. Sometimes it locks up. The scan features almost never work.

Sometimes the printer loses power and won't turn back on. I have to unplug it and plug it back in to get it to work again.

The pickup rollers don't work all that well. It will pick up two pages about 2-5% of the time.

Overall, this has been a very expensive (both in initial cost and operating cost), unreliable piece of garbage.

I purchased this a year ago. The software leaves much to be desired. It has not ever been able to scan. Originally, I had a pentium 3 with excessive memory. The hp tecs said it did not work because I was memory deficient. I have since purchased a mac os 10.3. I called hp twice before purchase to confirm that they supported this operating system and they reassured me that they did. Guess what? Won't scan. Everything that this thing needs to do, needs to be done from the printer, not the hp director except print documents. It also pulls through multiple sheets and prints on all and is noisy. Pick something else!

Although this product is advertised as being a small office solution, anybody that has actually used it in an office environment will be aware that this thing eats ink! For small home use only. Office users beware!

This prduct is not for that price. I had a real problem with the fax line and failed to work. The HP customer service people were nice and they tried to solve the problem on phone. Failed and returned the item.(defective)

Why do HP products stink? Let me count the ways. Is it that the engineers still cannot figure out a way to properly feed sheets into the print engine? I tried to print out 2 pages, and the printer grabbed two or three sheets at a time, spitting out 7 pages of overlapping text. Are there HP engineers that actually TEST these products before they go out the door? HP used to be a great company, but clearly all they do now is shovel junkware out the door and obsolete products that are less than one year old without any improvement in quality. Maybe they should spend more time letting their products mature and improving quality.