6 of 6 people found the following review helpful:
1.0 out of 5 stars
Useless duplex, November 25, 2007
This review is from: HP K5400DTN Officejet Pro Color Printer (Office Product)
I purchased a K5400dtn to be able to print two-sided over my network. I was never able to get the printer to reliably print two-sided. Most attempts jammed after printing the first side of a sheet. I spent over 2 hours on the HP support chat with no help. I returned the printer.
This is the second networked HP printer (different models) that I have attempted to get working in the last 3 months. In the past I have always used HP printers; not ever again.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
6 of 6 people found the following review helpful:
5.0 out of 5 stars
HP K5400DTN, September 26, 2007
This review is from: HP K5400DTN Officejet Pro Color Printer (Office Product)
I use this printer mainly for printing envelopes, but also have used the duplexing letters for large mailings. It can handle about 30 envelopes at a time, and prints the 30 in about 1minute in draft mode which typically looks just fine. I have only had my printer for about 1 month and have done about 3000 envelopes. The XL ink cartridges seem to last forever. The duplexer is great and the extra paper tray is a plus. I have another K5400 without the duplexer extra tray, and both of these printers are work horses.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
3 of 3 people found the following review helpful:
1.0 out of 5 stars
Think Twice, October 31, 2007
This review is from: HP K5400DTN Officejet Pro Color Printer (Office Product)
The product assembles well. Then problems then start. Despite carefully doing everything according to instructions, the printer would barely put ink on paper. Within 23 printed pages, the yellow ink cartridge light indicated it was out of ink, despite being brand new. Soon no ink, even pure black and white MS Word documents would not print despite what sounded like the print heads working fine.
I called HP and spend 45 minutes on the phone with a tech. He was a Windows tech and could not help with a Mac running OS 10.4.10, but graciously tried. I wish he didn't. All he could do is read from HP's web site (badly) and do the obvious print head cleaning, re-seating of the cartridges, and the like. To no avail. He did offer to send me a free yellow cartridge...but he didn't seem to understand that even B&W would not print
I bought HP precisely since I wanted to avoid quality problems. Ooops
I advise you to wait until they refine this printer model and get the kinks out
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No