Customer Reviews

HP LaserJet 3200 Printer, Scanner, Copier, Fax

5 star:		(1)
4 star:		(2)
3 star:		(0)
2 star:		(2)
1 star:		(10)

 

 

From the specifications and HP's reputation, this sounded like a wonderful machine - Combine many functions and save space. However, after 3 software upgrades, 3 hardware replacements, an entire machine replacement, 2 operating system reinstalls, and ~50 hours on the phone, I would actively discourage anyone from buying this. HP's final solution was to simply buy it back from me after acknowledging it had serious problems. The software never worked and caused many other computer problems, the fax never reliably worked, and the machine would often disconnect the phone about 3 seconds after someone called. I am about to replace it with a Brother 9200.

I was a huge HP fan. I first got this device and it worked fine. Recommended it to my mom. After 2 months the paper kept jamming or it would pull 20 sheets at a time. I'm not as eloquent as wasted away in 3200ville, but I wanted to let people know my experience. I'm going to try the brother. I have read a lot of these reviews and have based many buying decisions on them.

HP printers in general have been very good. I have purchased 4 HP laser or inkjet printers in the past; therefore, I decided to buy the 3200 laserjet. What a big mistake!!! This printer combo is not reliable and definitely not worth the money. The print quality is what you expect from HP but the other features on this printer makes this a product to avoid.

I have experienced the following:
1. constant paper jams when trying to scan multiple pages
2. Fatal system errors very frequently( they happen at random moments that you need to power down the printer)
3. FAX feature is just terrible
4. Sending a fax may result in the printer hanging
5. Receieve faxes is unrealiable.. the printer doesn't pick up the rings. You would need to unplug the printer then replug it before it will restart picking up faxes again!?!

In conclusion, this printer has caused more headaches than value. Do not buy it unless you enjoy pain. After this printer, HP brand loyality is definitely out of the question. What happened to HP quality?????? I wish i can give this printer a zero rating!

I have to concur with the other reviewers. This is the first time I felt strongly enough about the problems I had with a product to voice my disgust - and I have always been a big HP fan.

Overall, the problem seems to be with the software - I cannot get it to play nice with any other applications, scan more than one page at a time or generally do what you expect from a "All-In-One" machine. This machine has been a huge disappointment.

I have over 100 of these printers that I am responsible for maintaining. They are constantly failing. They have a defective memory chip that HP just can't get right. They have "upgraded" it about 4 times and they won't even sell replacements now because they are still "evaluating" the latest version. If you buy this product you are almost guaranteed to have long periods of downtime.

They are also extremely fragile. Trying to pack these well enough to ship through common carriers is an exercise in futility. The slightest bump can rip the front assembly right off the unit.

HP states that this machine will work with one phone line. I beg to differ. It repeatedly picks up the line to receive a fax when I'm on the phone with people. Also, it does not pick up reliably when a fax is coming. The scanning is inferior, and displays lines on the images...Won't be buying HP any time soon.

I have owned this printer/fax/scanner/copier for just under two years. Today, the fax finally wouldn't work anymore. I have always had problems with the fax not being reliable, just like other people have stated in other reviews. I would have to keep unplugging the unit. I am glad I bought the extended warrenty on it. I took it back to the store today. I'm waiting to see what they'll replace it with. It's a good thing HP doesn't sell this printer anymore. I liked the printer part, it scanned well, and copied well also. I run my own construction business and needed a reliable FAX. Very Disappointing, at least it'll be replaced. I'm glad to hear that other people experience the same exact problems I did.

From reviews here and elsewhere I thought I was getting a dog.
However, nearly everything works well. The OCR software is terrible, but otherwise I am very satisfied. For a while the phone connection would crump out unexpectedly. But HP has a a patch that works. I like the printing quality and the fairly small footprint. Scans are excellent and reasonably fast. Faxes are fine. I would have liked to get a manual. The disk based manual to far to big to print out and a bit hard to find out what you want.
I would buy it again and recommend it to low volume users.
Andy

I am a big fan of HP products, but I am giving up on HP 3200's. We bought a brand new 3200 for a construction jobsite two years ago for faxing, printing and scanning. The print engine is beautiful and the features are great - group dialing, fax confirmation sheet which includes the first page transmitted, speed dials, and so on. But we often got "Communication Errors" when trying to fax, and the machine would hang frequently. We would unplug for a minute and the machine would reboot and work for a while. I logged onto the HP website and reflashed the firmware, but the problems persisted. Finally one day the machine would not restart. I must say that tech. support at HP was outstanding. I was talking to a real person within minutes, and she spent 57 minutes on the phone with me going deeper and deeper into the machine's memory trying to get it to work. Finally she had me hold a couple of buttons and do something else to totally wipe the memory clean, and she guided me through getting the machine running again. This made no difference.

I was transferred and am now on the third HP3200 on a different site. This time we used the 3200 as a stand-alone fax machine. We kept sending them back and they kept sending us new ones, but always the same problems. Who has time for this?

We're getting rid of the 3200 and buying a fax machine that works. The real disappointment for me is that HP hasn't acknowledged the problem.

Stay away from these machines!

I have been using this HP 3200 printer for 6 years now. It has printed 80,000 sheets of paper. It has a reliable fax (never had a problem one). I highly recommend this item. I cannot figure all those negative reviews. This has been the most carefree electronic product I have used in many years. Go figure!