Top critical review
37 people found this helpful
Does everything-- but does everything badly.
on November 15, 2006
I have owned this printer/scanner for more than a year. During that time, it was the source of endless frustration. First, the sparse positive is that it does as it advertises:
It makes copies.
However, every single thing it does, if it accomplishes it at all, has major caveats, including some that are so mind-numbingly frustrating, I could only recommend it to my enemies.
The software is nightmarish and like most other HP products, is never updated. It has a well-documented bug which causes machines to freeze on suspend, but while documented, it has never been fixed. The solution is to disable the software, or give up the ability to have your machine go to stand by.
Even if you keep the software, it fights you every step of the way. God knows what it's doing, but when it's running, it chews up about 5% or more of processor time by itself, while the machine is idle and the software is NOT in use.
All the software foibles aside, the machine itself manages a so-so fax, poor quality scans which are barely adequate for copying a document, but do no justice to a photo. The automatic document feeder jams with regularity and its use is actually slower than just feeding the documents yourself, because you are forced to clear jams constantly, and the way the document feeder works, the scans themselves often smear and distort. It is a uselessly broken feature.
The print quality is just average, or below average, and is slow.
But the reason I am ready to bury this thing is as follows: every couple of months, whether or not you use the ink cartridges, it will demand a new cartridge with a vague "cartridge error". I don't know if this is intentionally to force the user to buy new catridges, or if over time, the cartridges themselves clog up and must be replaced, but most recently, a new cartridge with *3* pages of print went belly-up after 2 months.
And here's the clincher: you can't use ANY other function until you replace the cartridge. How's that for holding you hostage? Spend $40-$50 on a new cartridge which you haven't really used or forget about sending that fax, or making that scan.
Avoid this unit. I have also used the 7410, which is no better. If you MUST have an all-in-one, I advise you look elsewhere.
This is the most expensive paperweight I have ever bought, but will be the most satisfying piece of trash I will ever throw away.