HP sent me an email showing this model on sale. I already had an older Photosmart C7180 but I thought this one might be better - it had an ADF for one thing. After setting it up, it wouldn't print. Had to call tech support at India Central, and I spent four hours with a nice enough fellow who, alas, didn't know much about the printer. Okay, so it finally would print.
But it wouldn't scan. I then did some checking and found out most people had the same problem. The scan software didn't work, or if it did, you had to reconnect it to the computer each and every time you wanted to scan something. If you have a big stack of photos to scan, this is impossible.
Today I spent two hours with tech support, and they finally admitted I had a bad printer. "But! We will send you another!" I just laughed and told him he was going to send me a return address slip and give me my money back. He finally gave in.
This printer is meant to be disposable. HP makes the big bucks off the toner.
Next time I want to buy an HP product, I'm going to read the users forums very carefully. I could have saved six hours, and at my age, that's kinda crucial. And finally - HP printer software usually provides you with an HP Solution Center that makes the various functions very easy. The 6500A does NOT have it, and from what the tech told me, it never will. It has, you see, this cute little color touchscreen that doesn't do much at all.
Swell.