HP Officejet 7000 Wide Format Printer (C9299A#B1H)

by HP

• Print on various paper types and sizes from 3.5 x 5 inches up to 13 x 19 inches - plus get stunning borderless photos with HP Officejet inks.
• Maximum letter print speeds up to 33 ppm black, 32 ppm color2.
• This HP Officejet printer consumes up to 40% less energy than letter-size laser printers5.
• Save money by replacing only the individual ink cartridge that runs out.
• Lowest cost per page among wide-format inkjets up to 13 x 19-inch using HP Officejet inks1

Product Details

• Product Dimensions: 15.8 x 22.6 x 7.1 inches ; 15.4 pounds
• Shipping Weight: 20.8 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B002E1RITO
• Item model number: C9299A#B1H
• Average Customer Review: 2.9 out of 5 stars  See all reviews (88 customer reviews)
• Amazon Best Sellers Rank:
  • #17 in Electronics > Computers & Add-Ons > Printers > Inkjet Printers
• Date first available at Amazon.com: September 14, 2004

Product Description

Fast, network printing up to 13 x 19 inches with lowest cost per page vs. wide-format inkjets1

Most Helpful Customer Reviews

196 of 202 people found the following review helpful

3.0 out of 5 stars Fairly priced and reliable at first--Then, not March 14, 2010

By Thomas K. Seibold

Please be aware, before buying this printer, that it uses traditional four-color (cyan, magenta, yellow, black (CMYK)) technology. While four-color printing is the standard for offset color printing (i.e.: the process used by commercial printing plants), this printer is not capable of producing the lifelike continuous tones of a six-or-more color printer designed for printing photographs. That doesn't mean it's bad for its intended use--the speedy printing of typical business documents on plain paper, or getting output that simulates the four-color offset printing process--but it does mean that shoppers looking for photographic-quality output should look for a different printer better suited to that objective.

On behalf of a family member who works as a commercial artist, I wanted a large-format printer to replace a pair of ancient Epsons that constantly clogged. I bought a new large-format Epson (Workforce 1100--see my review) thinking that 15 years of development since my old printers were made would mean Epson had solved the clogging problem. I was mistaken--it clogged almost immediately and took multiple ink-consuming cleaning cycles to clear before it clogged again--so I returned it.

I was somewhat wary of this OfficeJet 7000, since it has gotten some very articulate and feature-specific negative reviews on Amazon. However, I took a chance because A. there are very few large-format inkjet printers available, and B. those that HP sells specifically for graphics users (DesignJets) hover around the $1000 mark--They may be very good printers, but I didn't want to spend that much.

Making sure that the local store I bought my OfficeJet 7000 from had a reasonable return policy, I dragged the large box home and began to unpack it.... The first thing that surprised me was seeing that it has built-in ethernet--a rare feature among printers in this price range. While I don't need to network the printer at the moment, and I don't know how well it works, it's nice to know we have that option down the road, without buying additional hardware. I connected it via USB (you'll need your own cable), and got to work.

Installation of the printhead and supplied starter inks was fast and easy, and the software installed quickly on my Mac (OS X). As I recall, the printer then started its own ink priming/calibration routine that took about 15 minutes--a one-time thing, unless you want to manually run it again later (I have not had to).

With its print driver set to maximum quality, output quality on the 7000 (from Adobe Illustrator on a Mac) is very good--Again, for its intended use of printing business documents and graphic designs with solid blocks of color, not photos intended for framed art. In general, output colors are very bright and close to what I see on the screen--and this is on plain paper--although darker colors (like deep browns) appear just a bit washed out, and there is no setting I can find in the print driver to directly fine-tune this density.

Speaking of software, the 7000 comes with a decent CD that not only inserts the usual controls for various basic printer settings into the OS-level print dialog (OS X, in my case), but includes gadgets that let you run utilities on the printer such as head cleaning and additional calibration cycles (haven't needed it) and track what you've printed and how often you've interacted with the printer for such events as ink cartridge changes. Just keep in mind, if you are a user looking for endless print output tweakability, this software doesn't have much--It was clearly designed for the simplicity that business users want. The good news, as I mentioned above, is that I've found its output to be quite color-accurate without a lot of tweaking, even if the dark mixed colors suffer a bit (black is fine). However, if you really want press-proof quality output, check out one of the HP printers designed for the graphic arts.

Like all inkjets, the OfficeJet 7000 is built on the model of selling you the printer relatively cheaply, then making money for the manufacturer on your future ink purchases. I can accept this reality, and the less-than-perfect color calibration (of dark colors) if I know the printer will work reliably, and so far this 7000 has been a champ. After years of dealing with the endless clogs (and unreplaceable printheads) of Epson printers, I am luxuriating in the sheer joy and novelty of a printer that just uncomplainingly puts ink down on paper without clogging every ten minutes. It's been six weeks and not a single clog. And while I would characterize the 7000's actual printing speed as "pretty fast" compared to my retired Epsons, the biggest improvement in overall output speed has come from simply not having to take time out to unclog the old Epsons' finicky heads.

As for reviews that mention paper jams, I can only guess that such reviewers got lemons, because my 7000 has been jam-free from the beginning, even with light cardstock that has to bend around a paper path that starts with the front-load tray. I would have preferred a printer with the option of a straight-through paper path (like the Epson Workforce 1100) for heavier stock, but that's a minor quibble when you consider how much more reliable it has been.

Update from 12/2011:

Everything I've said in the review above remained true until a few months ago, when the printer began having problems feeding the last few inches of a sheet of paper. Remember, this printer is capable of borderless printing, something I use regularly to print designs to the edge of the paper. Suddenly, the printer began stopping its normal paper feed when the print head was an inch or two from the end of the sheet on such a borderless print, while the print head would continue going left and right and laying down ink as if the paper was moving. When it was done with the print, it wouldn't eject the paper, either--It just sat there, and when you physically yanked out the paper, you'd find a muddy mess of ink which reflected the non-movement of paper.

Fortunately, I had purchased an extended warranty from the well-known national office product retailer I had bought the printer from. After horsing around with their online and on-phone tech support and extended warranty claims organization for a few hours, they finally agreed it was something not worth printing, and they refunded my original purchase price. (Although I was grateful for their honoring of my extended warranty, I was less than thrilled with their services. Not to mention any names, but I will say that their extended warranty claims organization did not exactly "Max" out my satisfaction level.)

I applied the refund toward a new copy of the same printer from the same retailer (amazingly, for $100 less than last time), and within hours I was having what appeared to be USB communication issues (switching to ethernet bypassed the problem, but didn't fix it). More importantly, the new printer began to exhibit (within days) the exact same paper mis-feed issue that the old one had! This time, I was obviously within HP warranty and received courteous phone support. After going through their standard firm-grasp-of-the-obvious questions (Is it plugged in? Are the ink carts installed? Did you press print?), they agreed to send a replacement refurb unit if I send the apparently defective (new) one back to them. I will keep you posted on whether the new (refurb) one they send displays the same problems or not.

Update from 3/2012:

Since my last update, nothing about the paper feed issue described above has been resolved. The HP support group (based in a Canadian call center) has been professional and competent, but they cannot fix the problem of paper feed. I am now on my second refurb replacement provided by HP, and it has the same issue that extends back to the original model that I wrote the original review about. HP understood my frustration and offered a choice of next steps, one of which is a refund. After reading other reviews by users frustrated with similar paper feed issues, I have opted for the refund and will try a different brand, or possibly upgrade to the HP DesignJet model.

In summary, everything I said about my original copy of this printer is true, and that one deserves its original four stars. However, when it failed after nearly two years, no replacement copy of this same model has ever performed as well again in regard to paper feeding, despite their consistently good print quality preceding the last few inches of borderless output. I will conclude this review by changing my rating on this printer to three stars and giving sincere kudos to HP's hard-working support organization, which has undoubtedly spent far more on servicing this issue and shipping printers back and forth than they ever made as profit on the device (of course, I have bought a few hundred dollars worth of ink from them in the last few years). If you get a good copy of this printer, it is very good. If you get a bad copy, it is maddeningly annoying for large-format/borderless paper feed, and therefore almost useless. Read all reviews and make an informed choice before you bite this hook. Read more ›

79 of 89 people found the following review helpful

2.0 out of 5 stars Good looking printer but very poor quality prints September 23, 2009

By Taryn L. Hall

We were very excited to buy our first wide-format printers. I am a designer and photographer and my husband is an architect so we needed something to meet both our needs. The cost seemed amazing $[...] on sale from $[...] but the quality of the images that came out was far worse than our 10 year- old less than $[...]printer.

First off we did many tests- probably about $[...] worth of paper and ink. Tried it with all the special HP recommended papers tried several settings, printing from different programs, different papers. Everything looked grainy. The vectors and lines looked ok so long as they were not inverted (white lines with black background).

-If you just want to print AutoCad 13x19 drawings (black vectors)- then you should be fine.
-If you want low contrast color pictures and you don't care if the shaded areas are a bit grainy- then you should be fine.

Anything else for the HP officejet 7000 just falls short.

35 of 38 people found the following review helpful

4.0 out of 5 stars HP 7000 Wide Review December 19, 2009

By ChuckTheMountainBiker

Amazon Verified Purchase

The printer has very good quality. I like the fact that the software integrates well with the hP solution center so you can go to one place to view things such as ink and cleaning of print heads (I also have an officejet Pro 8000). The only thing I had a problem with was I thought it would print borderless on all formats up to the maximum size (I think it was 13 x 19). I made a custom brochure using Adobe Indesign and built it at 8.5 x 14 to give me a little more area to work with but could not find the setting to print borderless at that size. It supported 8.5 x 11 and 11 x 17 borderless. It would have been nice to have all sizes borderless. Maybe HP could put out an updated driver that would allow for that. Otherwise, it is a good printer for the money.

Chuck

17 of 17 people found the following review helpful

2.0 out of 5 stars HP Officejet 7000 Wide paper handling problems with tabloid size paper July 29, 2010

By JacekT

I bought my printer from Office MAX along with their warranty which is to me lifesaver,
After experience with Epson workforce 1100 printer and 7 minutes per tabloid size print in best photo mode I switched to HP 7000
Epson gave me small binding lines in every printing mode and printing sometimes 50 or more tabloid size prints with 7 minutes printing time simply is not what I can do.
With Office jet 7000 speed and print quality is great in best mode. In normal gives you some kind of reverse banding with overlapping ink creating regular darker lines.(experience with 5 of them) But best mode is fairly fast and nice quality.
THE BIG PROBLEM OF THIS PRINTER IS PAPER HANDLING. If you print on letter size text paper or even 80# postcard / cover paper the printer is ejecting the pieces mostly in normal fashion. The best part comes when you are trying to print on Tabloid size paper or better Glossy Tabloid size paper. Printer is not able to eject the heavy piece of paper after finishing of the print.
The small tiny metal rollers located on exit side of the printer (just after the space where the print head is moving) have no grip on #100 heavy paper (and "0" - grip on glossy heavy paper) and are just sliding on the surface.

In effect if you do not remove the piece in the right moment the printer is sucking the paper back / sideways pressing on the edge of the next coming piece of paper and damaging the edge. After you remove the paper Next print is just about 2" piece of image ( wasted piece of paper) THIS IS MY EXPERIENCE WITH 5 pieces of this OfficeJet 7000. Since I had the warranty from Office Max having problem I simply replaced the printer. The last one I replaced had IDENTICAL HANDLING PAPER STYLE / ISSUES like the new one I brought home....
I called the HP support and after 2 days of disconnected phones and learning how to understand people in India finally I was taking to somebody who promised to send me REFURBISHED REPLACEMENT. I declined since it doesn't solve the issue. Exactly same printer with exactly same paper handling mechanism is going give me exactly same problem.
Few days ago to my amazement I got another call from HP where nice girl (without Indian Accent) offered to send me as replacement
hp Photosmart B8550 photo printer. I checked this new printer on display in local Microcenter and it has exactly same paper handling mechanism. (This is just better version of the 7000 model) So I am going decline. This is going be same story - new printer same paper handling problem.
Since there is no other comparable printer with 4 inks tabloid size on the market I think I am going try to glue to the tiny metal wheels some TINE PIECES OF STYREFOAM covered in rubber glue. It should increase the grip and hopefully solve the problem.

Is quite apparent that HP never actually fully tested their product before releasing. They should replace the metal wheels with rubber rollers. Read more ›